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Mercedes-Benz of Novi
Novi, MI
540 Reviews
Welcome to Mercedes_Benz of Novi. We opened our doors 25 years ago in October of 1997 as Detroit's second exclusive Mercedes-Benz dealer. We have been engaged in delighting Mercedes owners ever since. You cannot miss our 50,000 square foot facility on the northwest corner of Grand Rover ave and Haggerty Rd. No matter if your Merceedes is brand new or vintage, we have the staff to assist you with ALL of our Mercedes needs. New,pre-owned, service or parts....it's what we do! In fact, working with Mercedes-Benz is all we do. 100% of our resources are dedicted to helping you enjoy your Mercedes experience. We are all delighted and proud to work with such a fine product every day and we sincerely want to help make your Mercedes experience exceptional! Please call us or stop in for a visit. There is always something new and exciting to see. We are never too busy to spend a few moments with our friends who enjoy driving their Mercedes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 540 reviews
May 20, 2020
Neil Adrian Great service department that really knows what their doing great attentive staff that goes above and beyond The e class is amazing, just tires aren Great service department that really knows what their doing great attentive staff that goes above and beyond The e class is amazing, just tires aren’t cut out for Detroit More
by Neiladrian@comcasr
Employees Worked With
May 14, 2020
Great service The young lady that assisted me was kind and provided timely updates. I was and am pleased with my service. I highly recommend this location. The young lady that assisted me was kind and provided timely updates. I was and am pleased with my service. I highly recommend this location. More
by neda0606
March 27, 2020
awesome Welcome was like coming into someones house! Service was quick and great! Only area that wasn't over the top was checking out. However I am sure the v Welcome was like coming into someones house! Service was quick and great! Only area that wasn't over the top was checking out. However I am sure the virus has something to do with touching peoples paperwork. More
by uphoffs
Employees Worked With
Tony, Kimberly McNett
March 20, 2020
Great CPO Experience Seth is a true pro... followed up quickly over the phone / email. Was very thorough in going over the car and it's attributes / options. Good test d Seth is a true pro... followed up quickly over the phone / email. Was very thorough in going over the car and it's attributes / options. Good test drive. Very quick and easy close on the sale / delivery. Got a great AMG certified-pre-owned vehicle at a very fair price. More
by trowca
Employees Worked With
Seth Arnold
February 28, 2020
Always give me wrong information Every time I take my car in for an oil change/check-up, I am told repairs are needed. One time they said my battery was bad and wouldn't make it thro Every time I take my car in for an oil change/check-up, I am told repairs are needed. One time they said my battery was bad and wouldn't make it through the winter ($400 to replace). That was 3 years ago. Last time I was told my brakes were shot. After every visit, I have a local mechanic take a look (who specializes in Mercedes, but not at a dealership) and he says its all fine!! More
by shoppingwithtracy
Employees Worked With
Max Mills
February 13, 2020
NoorIs phenomenal!! She is so personable and Noor Is phenomenal!! She is so personable and professional she makes you feel like she’s known you forever. I really appreciate her and she definitel Noor Is phenomenal!! She is so personable and professional she makes you feel like she’s known you forever. I really appreciate her and she definitely has a return customer. Thanks for everything Noor! More
by Venetra
Employees Worked With
Noor Kalasho
January 30, 2020
Great Place Everybody was great to work with including your concessionaire girl that has been showing my wife the how too on the car and she is still doing Everybody was great to work with including your concessionaire girl that has been showing my wife the how too on the car and she is still doing More
by rick.c
Employees Worked With
JeanLuc & the concessionaire Girl that i dont have her name
January 22, 2020
Exceptional service from the Sales Executive ( Eric ). He answered all my questions satisfactorily. He also told me to call him if I have more questions later . He answered all my questions satisfactorily. He also told me to call him if I have more questions later . More
by bolaosinowo
Employees Worked With
January 21, 2020
New Car Lease I leased several vehicles from MB Novi and had always great experiences. Love dealing with Eric W., he always comes through. My preferred MB dealershi I leased several vehicles from MB Novi and had always great experiences. Love dealing with Eric W., he always comes through. My preferred MB dealership! More
by lverbelun
Employees Worked With
January 18, 2020
Great service The lady advisor at the service booth was knowledgeable AND advised me for the right service. We need more service advisors like her. ALTAF RAHMAN The lady advisor at the service booth was knowledgeable AND advised me for the right service. We need more service advisors like her. ALTAF RAHMAN OWNER. More
by rahman
Employees Worked With
Jenna
