Mercedes-Benz of Novi

Horrible experience at lease turn in . Greeted by salesman, Craig Asstrain who was very friendly and willing to help until he found out that we were turning in our leased vehicle in favor . Greeted by salesman, Craig Asstrain who was very friendly and willing to help until he found out that we were turning in our leased vehicle in favor of a Lexus. After that we saw a complete attitude shift. He nit picked everything he could and made us pay for a $200 oil change that he said was due on the vehicle. One of the most preposterous things I have ever heard... being required to pay for and conduct an oil change on a vehicle we were turning in??? Shouldn’t that be Mercedes responsibility? Way to stick it to your loyal customers Mercedes Benz of Novi and Craig, who must have forgot that he sold us the Mercedes Benz we had before this one. Never again will you get an ounce of our loyalty. Your business practices are horrible. More

Dealer Kim is a very nice and has great personality she was able help me wit everything as far as my purchase.. great customer service. Thanks Kim . Kim is a very nice and has great personality she was able help me wit everything as far as my purchase.. great customer service. Thanks Kim . More

Best Experience with Kimberly McNett. Kimberly McNett went beyond the call of duty. She was very helpful. She is wonderful to work with. She takes Mercedes to the next level. She is the o Kimberly McNett went beyond the call of duty. She was very helpful. She is wonderful to work with. She takes Mercedes to the next level. She is the only reason I come to your dealership and stay loyal. This is my third Mercedes I have bought for Mercedes of Novi. Also, when I see her it is like she is my sister. She is so warm, friendly and knowledgeable. She is a breath of fresh air. You are lucky to have her as a sales agent. Thank you Kimberly. I will come back and buy my next Mercedes from you. Thanks again. More

Mike and Kimberly, along with the service staff!! amazing !! I have been a Mercedes of Novi customer for over 10 years, and they have never disappointed me ! They have always gone above and beyond I have been a Mercedes of Novi customer for over 10 years, and they have never disappointed me ! They have always gone above and beyond More

Kimberly She is a wonderful sales person. Knows the product and explains the features. I do think the dealership should has an IT person that knows these featu She is a wonderful sales person. Knows the product and explains the features. I do think the dealership should has an IT person that knows these features so a sales person would not be bothered after the sale More

First class After trying numerous dealerships, I found Max and MB Novi to help order and secure the new 2019 MB G550. While other dealerships were clueless, could After trying numerous dealerships, I found Max and MB Novi to help order and secure the new 2019 MB G550. While other dealerships were clueless, could not guarantee price, or were over a year out on production, Max and Novi fulfilled all my requests and provided the trust and communication I was looking for. Couldn't thank them enough. Look no further. More

Kimberly McNett is AWESOME!! Kimberly McNett is an AWESOME Salesperson! She’s a Consumate Professional, Extremely Knowledgable and Very Personable! Kimberly is our exclusive M Kimberly McNett is an AWESOME Salesperson! She’s a Consumate Professional, Extremely Knowledgable and Very Personable! Kimberly is our exclusive Mercedes Benz salesperson! She’s a Godsend! 💞 More

If you want Excellent service. I would highly recommend anyone that is looking for Mercedes benz.. Go to Novi Mercedes Benz dealership.. Get in touch with Kim, very helpful and pr I would highly recommend anyone that is looking for Mercedes benz.. Go to Novi Mercedes Benz dealership.. Get in touch with Kim, very helpful and professional as well.. hard working, put customers first ect. Kim is the best.. More

Time after time they are the best We have gotten many automobiles from this dealership the same smiles and knowledgeable help at a fair price. Kim always gives us the best and fastest We have gotten many automobiles from this dealership the same smiles and knowledgeable help at a fair price. Kim always gives us the best and fastest service. More

Trusted and professional I have taken all my Mercedes to this dealership, they are very welcoming and very professional team I highly recommend anyone who needs there car care I have taken all my Mercedes to this dealership, they are very welcoming and very professional team I highly recommend anyone who needs there car cares come to Mercedes Benz of Novi. Thank you guys keep up the great work More