Craig Astrein

Zero communication, no one call me back or reply on my email and I will search on another Delar email and I will search on another Delar More

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Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Thank you for business Excellent Excellent Excellent Excellent Excellent Excellent Excellent Thank you for business More

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Craig was exceptional! With 30+ years experience under his belt he really did not waste any time or mislead me. He was transparent and very kind. Thank you for everything, Craig!! 10 stars!!!! his belt he really did not waste any time or mislead me. He was transparent and very kind. Thank you for everything, Craig!! 10 stars!!!! More

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Mercedes- Benz of Novi, is one of the best Mercedes Benz dealership in USA if not the only one. don't take my wold for it, give it a shoot you will be surprise. My experience with them is amazing from all a dealership in USA if not the only one. don't take my wold for it, give it a shoot you will be surprise. My experience with them is amazing from all angle from service to selles. for me is cheaper to own a Mercedes Benz from them than a regular local cars from any place else. customer service is excellence, service very reasonable , they treat you like a king or queen, men I love the Novi Mercedes Benz Delarship! More

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Customer service department is always friendly and professional. I've purchased or leased six or seven cars from Craig Astern and the experience has always been great! professional. I've purchased or leased six or seven cars from Craig Astern and the experience has always been great! More

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Second time with Mercedes - Benz of Novi and HAPPY again! Craig, thank you for great experience. Everything was done highly professionally. Despite my delay all arrangements were done seamlessly and with frie Craig, thank you for great experience. Everything was done highly professionally. Despite my delay all arrangements were done seamlessly and with friendly care about my needs. More

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Always there for me when I'm in need of emergency repairs, always taking care of my needs, always greet me by names a d very professional repairs, always taking care of my needs, always greet me by names a d very professional More

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Service for vehicle Dropped car off in the morning for service of possible oil leak. Issue was corrected and car was ready for me at the end of the day. Dropped car off in the morning for service of possible oil leak. Issue was corrected and car was ready for me at the end of the day. More

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Good experience I am buy from this dealer for years and all time I got good customer service with respect and professional all my questions be answered I am very happ I am buy from this dealer for years and all time I got good customer service with respect and professional all my questions be answered I am very happy With the service. More

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Horrible experience at lease turn in . Greeted by salesman, Craig Asstrain who was very friendly and willing to help until he found out that we were turning in our leased vehicle in favor . Greeted by salesman, Craig Asstrain who was very friendly and willing to help until he found out that we were turning in our leased vehicle in favor of a Lexus. After that we saw a complete attitude shift. He nit picked everything he could and made us pay for a $200 oil change that he said was due on the vehicle. One of the most preposterous things I have ever heard... being required to pay for and conduct an oil change on a vehicle we were turning in??? Shouldn’t that be Mercedes responsibility? Way to stick it to your loyal customers Mercedes Benz of Novi and Craig, who must have forgot that he sold us the Mercedes Benz we had before this one. Never again will you get an ounce of our loyalty. Your business practices are horrible. More

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