Mercedes-Benz of Novi

Excellent experience leasing my new Benz. I can reasonably state that most people do not enjoy negotiating with a car dealer. Customers equate it visiting their dentist - it's painful, uncomf I can reasonably state that most people do not enjoy negotiating with a car dealer. Customers equate it visiting their dentist - it's painful, uncomfortable, and you can hardly wait to leave there. Our experience with Kimberly was the total opposite. She made the entire visit enjoyable and she was a pleasure to deal with. She was also very thorough and knowledgeable. This is our second lease from Mercedes Novi and will certainly return a third time. More

Seat repair The service was prompt per appointment. The work was excellent. The work on my car seat was completed ahead of projected time. The customer service pe The service was prompt per appointment. The work was excellent. The work on my car seat was completed ahead of projected time. The customer service person- John is always polite and gracious. More

Noor exceeded my expectations Noor is extremely knowledgeable, professional and delivered an amazing experience from beginning to end! I highly recommend Noor as she listened tho Noor is extremely knowledgeable, professional and delivered an amazing experience from beginning to end! I highly recommend Noor as she listened thouroughly and delivered the car I have always wanted! Thank you!!! More

Easy Process Kimberly McNett made this process easy and enjoyable. I highly recommend Kim if you value, fast and professional service. Kim was very considerate Kimberly McNett made this process easy and enjoyable. I highly recommend Kim if you value, fast and professional service. Kim was very considerate of my time and my choices. More

Kimberly was GREAT to work with my wife loves her new car The entire staff we worked with in our purchase was very professional, made us fell like family. we meet a tech. when looking at cars in the lot who The entire staff we worked with in our purchase was very professional, made us fell like family. we meet a tech. when looking at cars in the lot who was very helpful before we went to see Kimberly in sales and she made the deal happen. My wife and I very impressed with the entire staff we met. The way they delivered the car was special and the time spent going over all the items the car offered was very helpful. We will recommend this dealership to everyone . More

Great I’m truly happy Kimberly Olsen is back she is the greatest she makes you feel like you’re family to the dealership! Such a pleasure and genuine person I’m truly happy Kimberly Olsen is back she is the greatest she makes you feel like you’re family to the dealership! Such a pleasure and genuine person I can trust her because of her honesty. Thanks again for my experience with this place. More

Repair of Mercedes e400 The service was what I expected from a Mercedes dealership. It was timely and on point. No complaints all questions answered and repairs were timely c The service was what I expected from a Mercedes dealership. It was timely and on point. No complaints all questions answered and repairs were timely completed. More

Amazing service My salesperson Kim McNett was absolutely fantastic. Great customer service and attention to detail. She went out of her way to insure my car buying ex My salesperson Kim McNett was absolutely fantastic. Great customer service and attention to detail. She went out of her way to insure my car buying experience was stellar! Thank you More

Great ServAdvisor Serica, is always outstanding at job! She is the reason we keep going back,. The information is always correct, the work is done correctly the first Serica, is always outstanding at job! She is the reason we keep going back,. The information is always correct, the work is done correctly the first time. More

Over-the-Top Attention to Detail There is a Mercedes dealership less than 5 minutes from my home; I chose to use Mercedes of Novi, an hour from my home, due to the outstanding custome There is a Mercedes dealership less than 5 minutes from my home; I chose to use Mercedes of Novi, an hour from my home, due to the outstanding customer experience. This is my second new car purchase from Mercedes of Novi, and, when it’s time, I’ll be back. Kimberly takes time to understand her customers’ desires and goes out of her way to exceed those expectations. More