Mercedes-Benz of Novi

Kimberly was very friendly, patient, and knowledgeable about the vehicle and services. She kept me informed every step of the way. She made we feel like I was a priority and valued friend (not just a cu about the vehicle and services. She kept me informed every step of the way. She made we feel like I was a priority and valued friend (not just a customer). I was very excited about my new car but I think Kimberly may have been more excited than me. Kimberly and the management of Mercedes Benz of Novi went out of their way to make sure that I got a great deal on a great car. I will recommend Mercedes Benz of Novi (especially Kimberly) to all my friends. I have purchased many cars over the years but this has been the best experience ever. More

stay away as far as you can from this dealer. bunch of liers, thieves, unprofessional people. first noor promissed me the world to sign the deal for a lease with her. she promised rear dvds and fabric pro liers, thieves, unprofessional people. first noor promissed me the world to sign the deal for a lease with her. she promised rear dvds and fabric protetion and many other things just to sign before the end of the month. the day i picked the car none of these things were done. she said come back and i will do it. an hour after i left the dealer noor called me and said that we made a mistake on paper work and we need to sign a new documents. my advise check all other dealers before you deal with this one. or bring you lawyer and county sherif.they will chew you otherwise. More

I leased a Mercedes Benz E350, I was referred to Noor by a cousin who had also leased a Mercedes from her, after dealing with her I see why my cousin referred her. Unlike most car sales persons I felt that a cousin who had also leased a Mercedes from her, after dealing with her I see why my cousin referred her. Unlike most car sales persons I felt that Noor was very honest and very helpful with picking my car, I have already referred people to Noor and when my lease is up I plan to deal with Noor in selecting my next car. More

Noor Kalasho Namou was the salesperson that we worked with on the purchase of our 2014 Mercedes E350. She did a fantastic job with helping us through every step of the purchase. The car was ready for d with on the purchase of our 2014 Mercedes E350. She did a fantastic job with helping us through every step of the purchase. The car was ready for delivery as promised, and her attentiveness to the transaction made us feel as if we were the only customers that mattered. We would highly recommend Ms. Namou and Mercedes-Benz of Novi! More

Noor was so helpful when I leased my beautiful S550. She was attentive to my needs and found just the perfect car for me at the RIGHT price!! She is an amazing saleswoman and I will always refer her to all was attentive to my needs and found just the perfect car for me at the RIGHT price!! She is an amazing saleswoman and I will always refer her to all my friends and colleagues! More

My husband and I enjoyed working with Noor Kalasho from the Mercedes-Benz of Novi. Very Friendly, great customer service and does all she can to make sure you got the perfect car. the Mercedes-Benz of Novi. Very Friendly, great customer service and does all she can to make sure you got the perfect car. More

I love my S-550 newly leased car. Noor Namou did an amazing job trying to sell the deal. If it wasn't for her persistance and great customer service, I would've probably ended up with leasing another c amazing job trying to sell the deal. If it wasn't for her persistance and great customer service, I would've probably ended up with leasing another car from another dealer. She's one that understands her customers needs and goes out of the way to accommodate them and make the deal. She's hard working, courteous, and a go getter. Noor worked hard and was quite patient to see that I got the car that's just right for me for a reasonable price. Thank you Noor for all your help and thanks to the manager as well! More

Its been a week and mercedes has not been returned. the service dept stated they would call, but no call and no loaner. Very disappointed. service dept stated they would call, but no call and no loaner. Very disappointed. More

Noor was very knowledgeable and was able to explain the differences between the cars I was considering. After I decided on the model and then the color she did not have it on her lot but researched and lo differences between the cars I was considering. After I decided on the model and then the color she did not have it on her lot but researched and located two. This was our 4th Mercedes so we expected special treatment and that is what we received. (She probably does this with all her customers). Having the late hours on Monday and the week-end hours gave us the opportunity to take our time and not feel rushed. We had a lease that we turned in the day it was due with complete ease. More

I absolutely love my C300. I have never driven a Mercedes before so I wasn't sure what would be a good fit for me. Kimberly suggested the C300 4matic Sports Sedan. I took it out for a test drive and fell in before so I wasn't sure what would be a good fit for me. Kimberly suggested the C300 4matic Sports Sedan. I took it out for a test drive and fell in love with it! I wasn't sure what features and accessories I needed/wanted. Again, Kimberly made some suggestions. They were perfect for me! I couldn't be more satisfied with my car and the customer service, knowledge and professionalism Kimberly provided. I would recommend Mercedes Benz of Novi and Kimberly Olson to anyone looking to buy a luxury vehicle. More