Mercedes-Benz of Novi

Joan Glass helped me with the lease of a new GL 450. She was great. The lease experience was effortless. Much better than the experience I had at BMW on Ann Arbor. She was very patient while I tried to cont was great. The lease experience was effortless. Much better than the experience I had at BMW on Ann Arbor. She was very patient while I tried to contain my three year old as he terrorized the dealership. The price for my trade-in was very fair. My hope is that the good service continues. More

I took my Mercedes for tire stem cab replacement (very simple and quick thing). I arrived at 8 AM when they told me that their staff have a meeting but they will look at it in a few. I waited for 45 min b simple and quick thing). I arrived at 8 AM when they told me that their staff have a meeting but they will look at it in a few. I waited for 45 min before I asked again about my car when they told will be done soon. At 9 I checked again and found out they have not even started. This when I asked them to pull my car and I must leave and do not need it fixed any more. The lady said "Fine" and will pull it out. Guess what? Another 20 mins just to pull my car out. During all this time and the lady never even kept me in the loop while in the customer waiting room. Complete ignorance of the value of their customers' time. The shocking thing is that they never called and offered an apology after I left upset and without fixing my car. The more shocking thing is that when I called and tried to complain, the service supervisor was very defensive and said that he knew about my story but there are millions of things he needs to take care of!!!!! My recommendation, take your Mercedes and business some where else. You are driving Mercedes and paying big $$$$ for your service, so you should NOT receive nothing but an excellent service. Maybe using a word like crabby is a bit harsh and it is but their customer service really very bad. To be fair, I leased 4 brand new Mercedes in the last three year and I did not experience such a bad customer service with their Sales team. I think it all starts from the top. It all starts with the dealership owner. They are the ones who always set the tone for any dealership and without a strong leader, their service department will not provide the excellent customer service Mercedes owners deserve. More

Before I got my E350 from Mercedes-Benz of Novi, I had visited BMW and Audi trying to choose between the three, with the excellent customer service and friendly staff, my brilliant sales person Noor Kalas visited BMW and Audi trying to choose between the three, with the excellent customer service and friendly staff, my brilliant sales person Noor Kalasho Namou was so informative and very patient answering all my questions clearly, as I'm a very picky person. The whole process was enjoyable, and I never felt pressured. I"m very pleased with my choice of getting my car from Mercedes-Benz of Novi. More

My purchasing experience was terrific. I honestly did not plan to buy when I did, but Eric was very friendly, helpful and informative....placed no judgement biases and got the job done. The car I bought not plan to buy when I did, but Eric was very friendly, helpful and informative....placed no judgement biases and got the job done. The car I bought was in good condition, and was appropriately priced....although Eric did his job by making the deal even sweeter. He was not the overbearing salesman at all. He was even pleasant when I requested my car be detailed a little better than it was when I got it. Overall, I was pleased. More

My personal experience with Eric Wheeler has been phenominal. This was my third purchase of a vehicle from Eric and I must say that with each purchase his sales service has fallen nothing short of g phenominal. This was my third purchase of a vehicle from Eric and I must say that with each purchase his sales service has fallen nothing short of great. Eric's knowledge of any vehicle that I have shown any interest in has been incredible, he definitely knows his Mercedes. He has great charisma and has always shown true interest in caring about my satisfaction with the vehicles I have purchased along with the customer service I have recieved. I would recomment him hands down to anyone with future interest in purchasing from Merecedes Benz of Novi. Victor Vojcek More

I could not be more satisfied with my new Mercedes E350. Kimberly Olson ascertained quickly what I was looking for in my new car. She is prompt with all correspondence. Kimberly went above and beyond to m Kimberly Olson ascertained quickly what I was looking for in my new car. She is prompt with all correspondence. Kimberly went above and beyond to make the entire decision and lease process smooth. My husband and I would recommend her to anyone looking for superior customer service. More

After seeing the previous review I decided to add my own comments about Mercedes of Novi and Kimberly Olson since I had the same positive impressions. My husband bought me a new 300C Sport there, and she comments about Mercedes of Novi and Kimberly Olson since I had the same positive impressions. My husband bought me a new 300C Sport there, and she was our salesperson. She knew the technical things that my husband wanted to know, but related everything to me in a woman's terms which is really important to me. Usually when we get a car the salesman talks to my husband like I am not even there, and since this car was for me I was interested to be in the conversation. Kimberly, who I must say is a charming and vivacious girl to begin with, was also knowledgeable and helpful. I love my little Benz, and would recommend Kimberly to anyone in the market to buy one. Since the car is brand new I cannot comment on anything except the sales experience, but I give that my highest rating. More

I had been looking for an E Class for quite some time. I had been to several dealerships before coming to the one in Novi. My salesperson was Kimberly Olson. I was very impressed by her. She was kind, knowl had been to several dealerships before coming to the one in Novi. My salesperson was Kimberly Olson. I was very impressed by her. She was kind, knowledgable, considerate and a pleasure to work with. That is hard to find in a salesperson. I have already recommended her to friends and family. I've leased plenty of vehicles from different dealerships. My best experience has been with Mercedes Benz of Novi and Kimberly Olson. More

this is the lousiet dealership I have ever been to. I leased a 2001 SLK 320 from here. Excellen car, but the service offered here was the worst. <br>A few months in to having this car, It had a minor ele leased a 2001 SLK 320 from here. Excellen car, but the service offered here was the worst. <br>A few months in to having this car, It had a minor electrical problem, claiming that they did not have the part dealrexxxx tried to keep the car with them over the long weekend, would not provide a loner as promised at the time of sale, had to argue with them for hafl hour and the car was fixed.<br><br>when I went to turn in the car, the guy actually gave me a screwdriver and asked me to take the plates off the car and stood by me while I was taking off the plates.<br> More