Mercedes-Benz of Novi - Service Center

Bad service . To pay that much for a car and get treated with no respect. The wait is alway long. There no customer service in their work. . To pay that much for a car and get treated with no respect. The wait is alway long. There no customer service in their work. More

Thank you for excellent service. I am very pleased for service A Because I expected it will take 1 hour or more but less then hour my car was ready. I am very pleased for service A Because I expected it will take 1 hour or more but less then hour my car was ready. More

Owner Supplied loaner vehicle. Called me before performing work to recommend additional tire replacement. Responded to my request to check for sound comin Supplied loaner vehicle. Called me before performing work to recommend additional tire replacement. Responded to my request to check for sound coming from the engine. Work was performed as agreed. Very polite. More

unhappy customer I took my 2014 c 350 coupes there for warranty work with only 6,900 miles and I was told I had to pay for the repair work. I was not happy with that a I took my 2014 c 350 coupes there for warranty work with only 6,900 miles and I was told I had to pay for the repair work. I was not happy with that answer. The guy said I should not have taken my car to the car wash. More

dangerously negligent repair I took my excellently maintained car in for service in July 2014 and we suffered extremely negligent repair service on our 2006 Mercedes E350. Specifi I took my excellently maintained car in for service in July 2014 and we suffered extremely negligent repair service on our 2006 Mercedes E350. Specifically, we were returning our car to the dealership because of serious noise and bumping sounds that the car was making after we had routine maintenance performed. While driving the car to return it to the dealership, the right-front driver side tire came completely off of the car! Our car slammed to the pavement, causing unspecified damage to the underbody; the tire bounced backwards and destroyed parts of the exterior of the car. The tire then hit an oncoming car, and rolled across several lanes of traffic. Fortunately, though under great duress, we were able to steer the car off of the street. We were both extremely distressed at the time of this occurrence and remain so. We were never contacted by the dealership owner to offer an apology or anything. We had to make many trips to the dealership to get the car repaired because they were intent on doing the minimum that was required and that is what they did. The car continues to make a knock sound after their "repair" but the dealership maintained that the sound was the result of tire noise (which of course did not exist before the accident. The car frame was bent as a result of the tire coming off but this was never addressed. In addition, when we asked to cash out the car, they offered an amount substantially less than the blue book value of this type of car in even "very good" condition, although our car was in excellent condition before all of this began. I would strongly encourage that you do not do business with this dealership. More

Unfriendly parts staff I went to Parts to by a oil filter on Monday May 19. Bill was the parts staff who server me. He did not simile, no greeting. I showed him the part num I went to Parts to by a oil filter on Monday May 19. Bill was the parts staff who server me. He did not simile, no greeting. I showed him the part number on my mobile phone. He grab my phone, key in the part no. and threw my phone on the counter. I expect him to have the decency to hand me back the phone. No, he threw the phone like a piece of garbage. This is kind of service is total unacceptable for M-Benz. More

For many years, my experiences with this dealership in terms of services have been bad news after another. Every time they service my car I will go back for the same problem. In the last couple of weeks t terms of services have been bad news after another. Every time they service my car I will go back for the same problem. In the last couple of weeks their services are worst. These guys cannot fix an oil leak after several attempts to do so. The car has been in service for seven days for the same problem. The problem is still not rectified as am writing this review. This has becomes a nightmare for me after over $1400.00 in cost, still no avail. I am highly disappointed and frustrated with these guys at Mercedes Benz of Novi, Michigan. Thank you Silas More

We are currently leasing a 2012 GL 450 from MB of Novi. We purchased the wheel and tire package. We had a tire puncture on Thursday afternoon and called the service department immediately when they opened We purchased the wheel and tire package. We had a tire puncture on Thursday afternoon and called the service department immediately when they opened on Friday morning. They stated that they could get the tire that day but refused to change it until after the three day weekend. Since we had to use our car over the three day weekend, we had snow tires put on at Discount Tire. The appointment was at 1000 AM Tuesday to get the new tire put on. It took them over two hours to do this. They made no attempt to speed things along. Everyone my wife encountered on phone and in person from sales to service was unhelpful, rude, and stone walled. They would not allow her to speak with the manager. My wife called my in tears. We will never come back to this dealership for another car lease of purchase. More

Its been a week and mercedes has not been returned. the service dept stated they would call, but no call and no loaner. Very disappointed. service dept stated they would call, but no call and no loaner. Very disappointed. More

I took my Mercedes for tire stem cab replacement (very simple and quick thing). I arrived at 8 AM when they told me that their staff have a meeting but they will look at it in a few. I waited for 45 min b simple and quick thing). I arrived at 8 AM when they told me that their staff have a meeting but they will look at it in a few. I waited for 45 min before I asked again about my car when they told will be done soon. At 9 I checked again and found out they have not even started. This when I asked them to pull my car and I must leave and do not need it fixed any more. The lady said "Fine" and will pull it out. Guess what? Another 20 mins just to pull my car out. During all this time and the lady never even kept me in the loop while in the customer waiting room. Complete ignorance of the value of their customers' time. The shocking thing is that they never called and offered an apology after I left upset and without fixing my car. The more shocking thing is that when I called and tried to complain, the service supervisor was very defensive and said that he knew about my story but there are millions of things he needs to take care of!!!!! My recommendation, take your Mercedes and business some where else. You are driving Mercedes and paying big $$$$ for your service, so you should NOT receive nothing but an excellent service. Maybe using a word like crabby is a bit harsh and it is but their customer service really very bad. To be fair, I leased 4 brand new Mercedes in the last three year and I did not experience such a bad customer service with their Sales team. I think it all starts from the top. It all starts with the dealership owner. They are the ones who always set the tone for any dealership and without a strong leader, their service department will not provide the excellent customer service Mercedes owners deserve. More