"My experience was great and my problem was resolved."
- Deon Jackson
My issue with my squeaking brakes was resolved once and for all after the issue had occurred multiple times which resulted in 3 visits to work on this problem. I guess 3rd time is a charm, but gave the 4 stars instead of 5 stars because it would of been good to fix the issue the first time.
I found the Novi Mercedes Benz to be very accomadating with getting my car in for service.
JON ATWELL keeps me up today when my car needs to be brought in. The customer service has been very good since I purchased my car in 2104. I will be purchasing with them again. I am a customer service type person, good service keeps me coming back.
Jon was kind, courteous and very helpful with my bent (pot hole) rims. Makes me want to trade in my 550 e coupe for a 2018 e 400 coupe! Knowing I can always trust service doing the right thing. Mercedes forever!
Per usual, MB Novi Service Dept, offered excellent customer service. Easy check in, quick service A and brake/rotor inspection, washed and returned in little over an hour.
Everyone is always friendly and accommodating. I drive 45 min to get here for the service, even though there’s a dealership about 10-15 miles from my house.
Keep it up. You’re doing it right.