About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Mercedes-Benz of Novi - Service Center

4.7

78 Lifetime Service Reviews

39500 Grand River Ave., Novi, Michigan 48375

78 Reviews of Mercedes-Benz of Novi - Service Center

Sort by Write a review
October 23, 2018

"Repair of Mercedes e400"

- Hines1946

The service was what I expected from a Mercedes dealership. It was timely and on point. No complaints all questions answered and repairs were timely completed.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean Brown
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 15, 2018

"Great ServAdvisor"

- lasr55

Serica, is always outstanding at job! She is the reason we keep going back,. The information is always correct, the work is done correctly the first time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Serica
October 07, 2018

"My experience was great and my problem was resolved."

- Deon Jackson

My issue with my squeaking brakes was resolved once and for all after the issue had occurred multiple times which resulted in 3 visits to work on this problem. I guess 3rd time is a charm, but gave the 4 stars instead of 5 stars because it would of been good to fix the issue the first time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Noor Kalasho
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 02, 2018

"Always First Class"

- Jacci

Exceptional service.. drop car off and was taken home in less than 5 minutes of leaving car. Car was finished at time Service Professional promised.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kimberly McNett
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Christopher Stacherski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jerry Teng
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Wheeler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Dega
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 17, 2018

"Busy schedule "

- E350

I found the Novi Mercedes Benz to be very accomadating with getting my car in for service. JON ATWELL keeps me up today when my car needs to be brought in. The customer service has been very good since I purchased my car in 2104. I will be purchasing with them again. I am a customer service type person, good service keeps me coming back.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon Atwell in the service department
July 14, 2018

"B service"

- Cool bridge

Service appointment was good. No issues. Service people were friendly. Car rides well. Not sure what more to say. It was a simple routine appointment

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Dega
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 08, 2018

"I had the same great expirance for years here !"

- popsongtom

Very friendly and great service for me and my Mercedes-Benz ! Cerica was great to work with ! Eric Wheeler has to be one of the best people to have as a information person at this Dealer,

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eric Wheeler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Cerica was right on and friendly !
April 08, 2018

"nice place. "

- jmal91

Great dealer. Had a issue with my infotainment system days before driving across country. They got me in. And also fixed it. Was very thankful.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
service team
April 06, 2018

"Awesome Sauce "

- Mr Jelly 2U

Jon was kind, courteous and very helpful with my bent (pot hole) rims. Makes me want to trade in my 550 e coupe for a 2018 e 400 coupe! Knowing I can always trust service doing the right thing. Mercedes forever! Thanks Jon!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon
March 27, 2018

"Another great visit"

- LCrumm

Per usual, MB Novi Service Dept, offered excellent customer service. Easy check in, quick service A and brake/rotor inspection, washed and returned in little over an hour. Everyone is always friendly and accommodating. I drive 45 min to get here for the service, even though there’s a dealership about 10-15 miles from my house. Keep it up. You’re doing it right.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon Atwell, Vicki, two others I didn’t catch names.
1
...
1 - 10 of 78 results