Mercedes-Benz of Novi - Service Center

Excellent customer service from my advisor. He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided t He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided the loaner vehicle was equally friendly and professional. Made it very easy for me. More

Every one in the service department was very friendly and helpful. The service s quick and well documented. I will always be greeting my car serviced here helpful. The service s quick and well documented. I will always be greeting my car serviced here More

Words can not express my graditute for the good folks at Mercedes-Benz of Novi. From the operator (Rose) who took my call and determined the best person to speak to regaurding my mothers vehical, to the loc Mercedes-Benz of Novi. From the operator (Rose) who took my call and determined the best person to speak to regaurding my mothers vehical, to the location Manager who patiently listened to my concerns, followed up by the service Manager who was absolutely the key to this stories success and lastly, the used Mercedes-Benz sales individual that made my life and my mothers life a dream come true. Here's the readers diegest verson of my mind blowing experience with people who love thier jobs, care about thier company to go the extra mile, and who are devoted to thier loyal customers well being, safety and happiness. My mother's 20 year old Mercedes SUV died last week, she didn't know that though because the service department wanted to make her happy by trying to fix it. When I got a frantic call at work from my mother explaining what was going on, I knew, I knew right then something had to be done and done right. So I called Mercedes-Benz of Novi and introduced myself as my mother''s daughter and how I needed help with my mothers car after learning that it had turned into a dead vehical and too dangerious to drive. Everyone I spoke to, listened, shared their thoughts, helped me form a plan to right the situation and also helped me spring into action. Each person said the same thing," I would not let my mother nor my grandmother drive that vehicle anymore", "Its too dangerious". I felt the same way whole heartedly. So within 24 hrs, my mother stepped into a used 2020 Mercedes-Benz, because nothing compares to a Mercedes in my mothers eyes and nothing drives like one either. It's shiny silver, just like my mother likes things......Shiney, it drives like a dream, it's got a warrenty, it's got all the bells and whistles and the good people of Mercedes-Benz of Novi took the time to teach my 75yr old mother tips and tricks of the car. The extra care the sales guy (Mr.Wheeler) took to get my mother, be sure her extra key went back to the valet at her apartment complex, took car of everything from plate transfer, to payment plan, to staying in contact with me the whole time. All of these things made me feel, loved, well taken care of and most importantly made my mother (who has owned a Mercedes for 20 plus years) like she had a whole community looking out for her best interest. I have never felt this way about a car dealership before and it's people who work there, and I do now, THANK YOU Mercedes-Benz of Novi from the bottom of my heart! More

Excellent service. The intake process was quick and efficient. I will definitely return, recommend to everyone. The intake process was quick and efficient. I will definitely return, recommend to everyone. More

Honest and professional experience with your Service Department. Everything done as promised and timely. Friendly and helpful staff. Department. Everything done as promised and timely. Friendly and helpful staff. More

Mercedes Benz of Novi went above and beyond for my b service on my A220 Thank you service on my A220 Thank you More

The Facility was clean comfortable & the staff was warm and friendly as well as knowledgeable! and friendly as well as knowledgeable! More

Andrew Coppola in the service department was very helpful. I have a S580 and he showed me how to function my heated steering wheel and how to turn my interior lights off when the doors are open. The helpful. I have a S580 and he showed me how to function my heated steering wheel and how to turn my interior lights off when the doors are open. The guy even stayed after work hrs to help out! What a guy . More