About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Mercedes-Benz of Novi - Service Center

4.7

74 Lifetime Service Reviews

39500 Grand River Ave., Novi, Michigan 48375

74 Reviews of Mercedes-Benz of Novi - Service Center

Sort by Write a review
August 17, 2018

"Busy schedule "

- E350

I found the Novi Mercedes Benz to be very accomadating with getting my car in for service. JON ATWELL keeps me up today when my car needs to be brought in. The customer service has been very good since I purchased my car in 2104. I will be purchasing with them again. I am a customer service type person, good service keeps me coming back.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon Atwell in the service department
July 14, 2018

"B service"

- Cool bridge

Service appointment was good. No issues. Service people were friendly. Car rides well. Not sure what more to say. It was a simple routine appointment

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Dega
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 08, 2018

"I had the same great expirance for years here !"

- popsongtom

Very friendly and great service for me and my Mercedes-Benz ! Cerica was great to work with ! Eric Wheeler has to be one of the best people to have as a information person at this Dealer,

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eric Wheeler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Cerica was right on and friendly !
April 08, 2018

"nice place. "

- jmal91

Great dealer. Had a issue with my infotainment system days before driving across country. They got me in. And also fixed it. Was very thankful.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
service team
April 06, 2018

"Awesome Sauce "

- Mr Jelly 2U

Jon was kind, courteous and very helpful with my bent (pot hole) rims. Makes me want to trade in my 550 e coupe for a 2018 e 400 coupe! Knowing I can always trust service doing the right thing. Mercedes forever! Thanks Jon!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon
March 27, 2018

"Another great visit"

- LCrumm

Per usual, MB Novi Service Dept, offered excellent customer service. Easy check in, quick service A and brake/rotor inspection, washed and returned in little over an hour. Everyone is always friendly and accommodating. I drive 45 min to get here for the service, even though there’s a dealership about 10-15 miles from my house. Keep it up. You’re doing it right.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon Atwell, Vicki, two others I didn’t catch names.
March 13, 2018

"Excellent and professional "

- Maria

I have been servicing our suv at this location From day one, and very Satisfied with service, staff and the work done. I highly recommend this location

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Noor Kalasho
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 08, 2018

"Great Service"

- lonkatz

Jon in service has taken care of our cars for years now and is always professional and timely. They do great work and thank you!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon in service
February 20, 2018

"Super helpful best in the area "

- Janet123

Super helpful staff. Kind and professional. They were quick with repairs and kept me fully informed during the entire process. Much better than another Mercedes-Benz dealership we went to prior. Also much better than our Cadillac dealership. Quality where it counts. We will be coming back to this location for our next vehicle. Thanks!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Paige
February 19, 2018

"Excellent Service."

- Gwennie

I was waiting on immediately upon arrival. I did not have a scheduled appointment, therefore I could not receive immediate service to my car. I was told that a diagnostic test was needed to determine the problem. However, I was offered a ride home. By the time I arrived home, the diagnostic test was complete and I was informed of the service needed. All was done in a satisfactory amount of time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Noor Kalasho
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Dega
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jon Atwell, Service Advisor
1
...
1 - 10 of 74 results