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Mercedes-Benz of Ontario

Ontario, CA

4.7
1,249 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,249 reviews

August 11, 2018

Amazing Experience with Mercedes Benz Ontario From start to finish my overall experience with purchasing from Mercedes Benz Ontario was exceptional. My salesman Chris Garchitorena did an excellent More

by JennRobles1989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Jabbour, Chris Garchitorena
Sep 14, 2018 -

Mercedes-Benz of Ontario responded

Hello Jenn, It is a pleasure to hear that you had such a pleasant experience at our dealership. We are happy Chris was able to provide you with world class, exceptional service. We congratulate you on the purchase of your new Mercedes-Benz and welcome you to the Fletcher Jones Family! As always, please let us know if we can assist you further. Best, Heather Lewis- Client Care Manager

August 10, 2018

Excellent experience We purchase all our vehicles from this dealership. They are very professional, accommodating, and attentive. Their customer service is top notch. Woul More

by Trina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Altamirano
Aug 10, 2018 -

Mercedes-Benz of Ontario responded

Thank You

August 08, 2018

I never get tired of being spoiled This is the first service I've had with this vehicle at this dealership. On and off I've been going to this MB of Ontario for several years. I've neve More

by El Conejo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Carter, Mike Doehla , Mike Daniels, Gerald Corona, Jorge Montoya, Debbra Pound
Aug 08, 2018 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for taking the time to leave awesome feedback. We greatly appreciate it. It is also a delight to hear about the excellent service Mike, Gerald, John, and Jorge provided you with. As always, please let us know if we can assist you further. Best, Heather Lewis- Client Care Manager

June 29, 2018

The Pristine Flecther Jones Experience! Beautiful, Emaculate loaner vehicles. Mercedes-Benz produces quality vehicles that are timeless and will last for decades if serviced properly. If you More

by Born in a MBZ!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Daniels, Gerald Corona, Jorge Montoya
Jul 02, 2018 -

Mercedes-Benz of Ontario responded

Hello Born in a MBZ!, Thank you for taking the time to leave an excellent review! Our team is very pleased to hear about your expectations being exceeded during your visit with Jorge, Mike, and Gerald. It is our greatest priority to ensure guests are satisfied. As always, please let us know if we can further assist you. Best, Heather Lewis- Client Care Manager

June 26, 2018

Anthony was very helpful explaining my service issues. My vehicle had a piece of metal in the tire and Anthony Garcia explained my tire to me, which I was not familiar with that type of tire my vehicle ha More

by Eileen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Garcia
Jun 27, 2018 -

Mercedes-Benz of Ontario responded

Hello Eileen, Thank you for taking the time to share your feedback on your recent visit with us. Guest satisfaction is very important to us, so it is lovely to hear Anthony kept you well informed and made your experience great. Please, do not hesitate to let us know if you need further assistance now or in the future. Best, Heather Lewis- Client Care Manager

June 13, 2018

Service Drpartment Tony Garcia was great to work with in the service departmen! He was personable and professional but most important he was quick and efficient! And eve More

by Mica77
Customer Service
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Jun 14, 2018 -

Mercedes-Benz of Ontario responded

Hello Mica77, Thank your for taking the time to share your valuable feedback. It is a pleasure to hear that Tony exceeded the level of your expectations by treating you and your vehicle with the greatest care during your service visit with us. As always, please let us know if we can assist you further. Best, Heather Lewis- Client Care Manager

June 11, 2018

Anthony Del Toro Has always been most helpful. Best Salesman at the dealership. Thanks again Anthony for going the “Extra Mile” for us in helping us to understand More

by BeDaBullet
Recommend Dealer
Yes
Employees Worked With
Anthony Del Toro
Jun 11, 2018 -

Mercedes-Benz of Ontario responded

Hello BeDaBullet, Thank you for your feedback. I'm thrilled to hear Anthony went the extra mile for you to ensure your complete satisfaction. Congratulations on your new vehicle! Best, Heather Lewis- Client Care Manager

June 05, 2018

Gerald was very professional and knowlegeable. Gerald, provided great Customer service. In addition, he took the time to ensure we understood the answers to our question. Highly recommend...5 star More

by TD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Jun 11, 2018 -

Mercedes-Benz of Ontario responded

Hello Ilovedana4ever, Thank you for your recommendations and valuable feedback. I am happy to hear Gerald provided you with excellent service and answered all your questions. Should you need any additional assistance, please feel welcome to reach out. Kind regards, Heather Lewis- Client Care Manager

May 15, 2018

Superb! Very efficient and professional, My salesperson was well versed on the vehicle I chose. He went beyond what I expected to make sure my needs were met, I will recommend him and Fletche More

by Cynthia B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek Khoury was my sales person. He walked me through the whole process
May 16, 2018 -

Mercedes-Benz of Ontario responded

Hello Cynthia, Thank you for your feedback and recommendations. We are excited to hear about your experience. I am pleased to know your salesperson delivered excellent service to you and exceeded the level of your expectations. Should you need any further assistance, please do not hesitate to reach out. Kind regards, Heather Lewis- Client Care Manager

May 15, 2018

Excellent experience with Khalid Khass I would like to recognize the excellent customer service demonstrated to us by sales consultant, Khalid Khass. Khalid showed us around the dealership, More

by rhoelericL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khalid Khass, Bernard Azar
May 16, 2018 -

Mercedes-Benz of Ontario responded

Hello RhoelericL, Congratulations on your purchase! I am excited to hear Khalid provided you with an exceptional shopping experience on your search for the perfect vehicle. Your recommendations are truly a gift. If we can be of any further assistance to you, please do not hesitate to reach out. Kind regards, Heather Lewis- Client Care Manager

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