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Mercedes-Benz of Orange County powered by Benzel-Busch
Harriman, NY
1,187 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 1,187 reviews
November 29, 2023
Everyone treats you very nicely and especially the seller Roger he is the best thanks Roger he is the best thanks More
by VARGASJOHN2001
Verified CustomerEmployees Worked With
Other Employees :
Thomas Tzimoulis, Frankie Devita, Caiya Davis, Frank Scott, Walter Pensa, Mark Webster
November 25, 2023
Omar and the rest of The service department helped me with all of my questions… with all of my questions… More
by SAMGAB9102
November 25, 2023
Car service was great. Customer service wasn't. Originally had a 930 scheduled pickup, appointment made 3-4 weeks earlier. On the day, the pickup never came, but more impor Customer service wasn't. Originally had a 930 scheduled pickup, appointment made 3-4 weeks earlier. On the day, the pickup never came, but more importantly I also wasn't called, even one time, to notify me of the delay/cancellation. Decided to drive car in myself two and a half hours later. The missed appointment still was never acknowledged at dealership. Understandable that pickup was not ideal because Black Friday traffic but a call or acknowledgement seemed good form/appropriate. Have always had good experiences so I am happy to see this as a one-off - but wanted to provide this feedback this time around. More
by Greg B
Employees Worked With
Scott Bateman
November 23, 2023
My service advisor was amazing. Omar was respectful and knowledgeable. Omar was very professional and provided me with great service. My car was also detailed well when it was prese Omar was respectful and knowledgeable. Omar was very professional and provided me with great service. My car was also detailed well when it was presented to me. My vehicle looked brand new More
by JONMC028
November 22, 2023
Great service provided for my 3 Mercedes over the last few years. Their Chief tech is extremely knowledgeable on the newer cars and the older classics (like my SL55 Kompressor). I’m fairly certain my ne few years. Their Chief tech is extremely knowledgeable on the newer cars and the older classics (like my SL55 Kompressor). I’m fairly certain my next car will be a Mercedes that I will service here. More
by HAROLDAKSELRAD
Employees Worked With
Frankie Devita
November 21, 2023
Good service dept. reps. timely completion of service. Mr. Devita spoke to me only for 10 sec, reps. timely completion of service. Mr. Devita spoke to me only for 10 sec, More
by AGK1311
Employees Worked With
The girl at service dept front desk was excellent. My talk with Mr. Frank Devita was for 10 sec. only.
November 19, 2023
I've been trusting Mercedes-Benz of Orange County with my vehicle for the past few years! Totally professional and always understanding. I Totally recommend them. vehicle for the past few years! Totally professional and always understanding. I Totally recommend them. More
by MCABAN
Employees Worked With
Scott B
