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Mercedes-Benz of Orange County powered by Benzel-Busch

Harriman, NY

Overview
Employees
Reviews
Vehicles
4.6
1,082 Reviews
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1 Mercedes Way

Harriman, NY

10926

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Showing 1,082 reviews

June 24, 2023

Made an appointment, same day service was available. When I arrived no record of my appointment existed. Frankie D Didn't hesitate to assist and my service experience overall was great. More

by BTWaters
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
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June 23, 2023

Beautiful showroom highlighting comfortable sitting area displaying Mercedes merchandise in a subtle unimposing manner while waiting for services. More

by WINONAB22
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
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June 23, 2023

Pay attention to the service they do. Another dealer caught them performing a service at less value. When called out they spoke to the other dealer and agreed to pay for the service that More

by Rich S
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Alix Grubbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sierra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reputation Management
1.0
This rating includes all reviews, with more weight given to recent reviews.
Benzel Admin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie Devita, Caiya Davis, Frank Scott, Walter Pensa
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June 22, 2023

Professional and Puts the customer First. Responded and returned calls in a timely manner thank you More

by DEBRA.PARKER49
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
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June 18, 2023

Everyone was very helpful n kind. The waiting period was also short.very grateful for their service More

by MAMACITA41361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita, Caiya Davis
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June 17, 2023

The service rep I was assigned was different from whom I requested. I was not informed why that happened. I was told I would hear back from him after the diagnostic. Instead I received a text with he work t More

by SELYASTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The valets were both very good , Frankie Devita
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Jun 30, 2023 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Ms. Stone, Thank you for taking the time to provide feedback about your recent experience with us. We sincerely apologize for any miscommunication and inconvenience you experienced during your diagnostic process. Your feedback is invaluable to us, as it helps us improve our services and ensure better customer experiences in the future. We understand that it can be frustrating not to receive a phone call to discuss the work needed after the diagnostic. We apologize for the oversight and the inconvenience it caused. We strive to provide clear and effective communication throughout the entire process, and we recognize that we fell short in this instance. We have addressed this issue internally to ensure that our team members follow our established communication protocols consistently. It is our priority to keep our customers informed and answer any questions or concerns promptly and comprehensively. We genuinely appreciate your patience and understanding. If there is anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us directly. We value your business and would like to make things right for you. Once again, we apologize for the inconvenience caused, and we hope you will give us another opportunity to serve you in the future. Best regards, Frank Scott Service Director Mercedes-Benz of Orange County

June 16, 2023

Dealer took care of service maintenance quickly and efficiently. Loaner car process also was easy. More

by SANDRADKV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
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June 16, 2023

Always get great service when I bring my car to the Orange County my location More

by MESKIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caiya Davis
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June 15, 2023

Service was done in the time stated at drop off. Loaner vehicle was excellent!! Thank you!! More

by KPHOTELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
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June 15, 2023

Excellent service. The service took much longer than expected but I had I loaner car so that made it a bit easier. More

by dads vet
Recommend Dealer
Yes
Employees Worked With
Caiya Davis, Caiya Davis
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