Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

They damaged my vehicle. I didn't receive my car back the way I took it in and I have pictures to prove it. I was told I needed some work done but it wasn't covered under the I didn't receive my car back the way I took it in and I have pictures to prove it. I was told I needed some work done but it wasn't covered under the warranty. I told Mr. Omar I would like to get a second opinion because the part he said I needed I didn't believe he was being honest. When I told him I was going to get a second opinion, he stated unfortunately I couldn't get the car back unless I get it fix. I didn't understand why I couldn't. He stated he would call me back. When he called me back he stated u got a coolant leak and the warranty covers that. I asked him to put the old parts in the trunk. He stated he couldn't because he had to send them to the warranty company. So I told Mr. Omar to fix whatever the warranty covered. He provided me with pictures of the coolant he replaced. When I picked up my car the dealership broke the grill on the driver side of my car, the lost two of my back caps that goes on the part of the tire u put air in and the front of my car was sitting on the two front wheels. I asked him what happened to my car? I was very up set, Omar stated the car was sitting on my wheels because I needed some type of compressor. I'm not a mechanic so I didn't understand what he was saying. I asked to speak to a manager I waited almost an hour to speak to a manager. The young lady at the front desk stated the manager was un a meeting. I called the police to report what they had done to my car. The manager did agree to fix the grill on the front of my car, but he refused to fix my car from sitting on the two front wheels. I appreciated him correcting that issue, but I was devastated about not correcting my car from sitting on the two front tires. I have never been so upset 😡. What Omar and the mechanic did to my car was almost unforgivable. But I had to because I'm a woman of God. I'm going to end with this, when you do bad things to people, rest assure it will return to you. On that day my car wasn't the only car that was damaged. One man was complaining they put armor all all over the side of his vehicle I seen it, it was all on the side of his door on the passenger side and another gentleman was complaining they scratched his car. That dealership is one of the worst dealership I ever been to. I would never recommend them to anyone. Thank you to the young man that drove the shuttle. He took me home and picked me up when my car was ready. Thank you to the manager for at least fixing one of the problems the service department caused. God bless and may the good Lord protect you from Orange county Mercedes Benz. More

Omar and E’mari was very helpful and kept me up to date on the process of my vehicle. on the process of my vehicle. More

Warranty issue, took me three visits to find out it’s not covered when the was told it I was. covered when the was told it I was. More

Everybody I dealt with was excellent amazing service took care of everything I needed and I was very satisfied care of everything I needed and I was very satisfied More

Don’t trust this place they promised to give free oil change and I had to fight to get free change and I had to fight to get free More

Service rep was courteous and professional. Appreciate the detailed examination of my car. and recommendations. Appreciate the detailed examination of my car. and recommendations. More

Scott is always professional, courteous. He is always determined to get the job done right and has always delivered my cars back in a timely fashion. It feels like your whole staff undernea He is always determined to get the job done right and has always delivered my cars back in a timely fashion. It feels like your whole staff underneath him is the same. More

Very efficient staff members as well as how informative your service advisor and staff were your service advisor and staff were More

We brought our truck for what we thought was a big issue but only to find out it was a not as big an issue as we thought. Being farmers and doing much of our own repair work it's refreshing to have a dealer but only to find out it was a not as big an issue as we thought. Being farmers and doing much of our own repair work it's refreshing to have a dealer service be willing to work with us. Frankie and the rest of the service department are just awsome. More

Their service department is outrageously expensive, and my brake lines leaked after they serviced my car. They weren't leaking when I brought it in. But they do a great job diagnosing a problem, and they p my brake lines leaked after they serviced my car. They weren't leaking when I brought it in. But they do a great job diagnosing a problem, and they perform a comprehensive inspection for other potential problems. More