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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
747 Reviews

747 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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August 04, 2024

The dealership and Omar provided fantastic customer service even though I didn’t have an appointment. I would recommend this dealer. More

by BURNSEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind review! We're delighted to hear that Omar and our dealership provided you with fantastic service, even without an appointment. Your recommendation means a lot to us, and we’re glad we could exceed your expectations. We look forward to welcoming you back in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 04, 2024

THEY TOOK CARE OUR CAR, BUT WE COULD NOT FINISH ALL REPAIRS BECAUSE SERVICE WAS VERY EXPENSIVE, WE SPEND OVER 5,000 DOLLARS STILL WE NEED CLOSE TO 4,000 TO FIX OUR CAR. THATS WHATS GOING ON, PRICES More

by MANEWMAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Lodico we give him 5 STARS
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Aug 27, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us. We’re sorry to hear that the cost of repairs has caused frustration. We understand that vehicle maintenance can be expensive, and we strive to provide the highest quality service to ensure your car is in the best condition. We appreciate your business and hope to work with you in the future when you’re ready to complete the remaining repairs. Warm regards, Michael Hill mhill@benzelbusch.com

August 04, 2024

The dealership had the vehicle that I wanted. Mercedes pretty much sell themselves. It’s about negotiating a price. More

by cando8233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Tzimoulis, Walter Pensa
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Aug 27, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience! We're glad we had the vehicle you were looking for. We understand that finding the right price is important, and we strive to make the negotiation process as straightforward and satisfying as possible. Warm regards, Michael Hill mhill@benzelbusch.com

August 01, 2024

Made the process of purchasing a car seamless and a breeze. I would recommend this dealership to anyone looking to purchase a Mercedes. More

by Avi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Makofsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Tzimoulis
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Aug 27, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We're thrilled to hear that your car-buying experience was seamless and enjoyable. Your recommendation means the world to us, and we're honored to have earned your trust. Warm regards, Michael Hill mhill@benzelbusch.com

July 31, 2024

Service Manager Frankie top notch professional, great customer skills and dedicated to customer satisfaction. An asset to your dealership. More

by GILDELAAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're delighted to hear that Frankie provided you with top-notch service and demonstrated such professionalism and dedication. We're proud to have him on our team and will be sure to pass along your kind words. Warm regards, Michael Hill mhill@benzelbusch.com

July 30, 2024

Great professional service. You get updates on your vehicle while it's being worked on. The quote you are told is what you pay. More

by fabiolatolbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words and for choosing Mercedes-Benz of Orange County! We're delighted to hear that you appreciated our professional service and transparent pricing. Keeping our customers informed throughout the process is a top priority, and we're glad that it made a difference in your experience. Warm regards, Michael Hill mhill@benzelbusch.com

July 29, 2024

They had my brand new van with 1300 miles for three weeks and couldn’t fix the problem. I took the van back to the dealer I bought it from and it was fixed in two days. More

by MARKOMARKOVICH86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

I’m truly sorry to hear about the extended time your van was with us and the inconvenience you experienced. It’s concerning to learn that we weren’t able to resolve the issue promptly, Your feedback is important to us, and we take it seriously. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. Best regards, Michael Hill mhill@benzelnbusch.com

July 26, 2024

Frankie and the staff are amazing with quick and rapid turn around really great staff More

by MG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We’re thrilled to hear that Frankie and the rest of our staff provided you with quick and efficient service. We appreciate your positive feedback and are glad that our team made your experience a great one. If you need any further assistance or have any questions, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

July 24, 2024

Dealership was clean but the time for servicing my vechike was an hour longer than promised. I also had a discount that was not applied More

by mellisa.anderson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of service persons name
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Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback. We’re glad to hear that you found our dealership clean. However, we apologize for the delay in servicing your vehicle and for the oversight regarding your discount. We strive to meet the promised service times and ensure all discounts are applied correctly. Please contact us directly at 845-201-8525 so we can address these issues and make things right. Warm regards, Michael Hill mhill@benzelbusch.com

July 23, 2024

Very nice and helpful employees. Just takes a long time to get car. Omar was very informative. More

by AUTAHENDLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that you found our employees to be nice and helpful, and that Omar was informative during your visit. We apologize for the wait time you experienced and appreciate your patience. Your feedback helps us improve, and we will work on enhancing our process to serve you more efficiently in the future. Warm regards, Michael Hill mhill@benzelbusch.com

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