Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
745 Reviews

745 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Sort by
April 28, 2024

The sales Manager went above and beyond to ensure the work and repairs done for my vehicle and great customer service More

by kerker241
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that our sales manager went above and beyond to ensure that the work and repairs on your vehicle were completed to your satisfaction. Providing great customer service is our priority, and we're delighted that our team could deliver on that promise. Warm Regards, Michael Hill mhill@benzelbusch.com

April 27, 2024

The service was very good and on time as promised. . the recall was done as promised More

by WERNER H.FROST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our service very good and that we delivered on our promise to complete the recall as scheduled. Your satisfaction is our priority, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

April 27, 2024

Not much to say because it’s a problem that’s covered under warranty and the part needed is on back order, but everyone was nice and professional. More

by JESSE.W.FUENTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to leave us a review. Your satisfaction is important to us, and we're committed to resolving the issue as soon as possible once the part becomes available. If you have any questions or concerns in the meantime, please don't hesitate to reach out. Warm Regards, Michael Hill mhill@benzelbusch.com

April 25, 2024

Efficiency was key at this appointment and I needed to get back to work. I appreciated their efficient effective service. More

by maviglia627
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We understand the importance of efficiency, especially when you have a busy schedule to get back to. We're delighted to hear that our team was able to provide you with efficient and effective service during your appointment. Your time is valuable to us, and we're glad we could meet your needs. Warm Regards, Michael Hill mhill@benzelbusch.com

April 25, 2024

Clean easy to work with on time service nice staff needs coffee for guests waiting More

by ROWENS44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us. We're glad to hear that you found our service clean, easy to work with, and on time, and that our staff was pleasant. Warm Regards, Michael Hill mhill@benzelbusch.com

April 23, 2024

Happy with the service. Not happy about the two tires wearing out with only 24000.00 miles on the car. More

by burbage111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales - Mike
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We're glad to hear that you're happy with the service overall, but we're sorry to hear about the premature wear on your tires. mhill@benzelbusch.com mhill@benzelbusch.com

April 22, 2024

Always have a great experience whit my sales and financial guys nick and Thomas services is not my favorite but I had a good experience whit omar he was nice and friendly More

by KHAMNIE
Recommend Dealer
Yes
Employees Worked With
Mykola (Nick) Peresunko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Tzimoulis, Walter Pensa
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that Nick and Thomas have consistently provided you with great service during your sales and financial transactions. We understand that service visits may not always be the most enjoyable, but we're pleased to know that Omar was able to make your experience pleasant and friendly. Warm Regards, Michael Hill mhill@benzelbusch.com

April 21, 2024

Great service people very helpful and professional and friendly they get to the point no bull More

by WGONTHEMOVE35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that our service team provided you with great assistance in a helpful, professional, and friendly manner. Getting straight to the point without any unnecessary fluff is important to us, and we're glad that approach resonated with you. Warm Regards, Michael Hill mhill@benzelbusch.com

April 19, 2024

The representative was professional and courteous. He provided detailed assessment of the vehicle with concise recommendations. More

by CASSANDRAMCKOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your positive review! We're thrilled to hear that our representative provided you with professional and courteous service. Delivering detailed assessments and concise recommendations is what we aim for to ensure our customers have all the information they need. Warm Regards, Michael Hill mhill@benzelbusch.com

April 19, 2024

Scott is always pleasantly engaged when discusing all service options. I'm very happy he works at my dealership of choice. More

by LTKARINCHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benzel Admin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Scott has consistently provided you with pleasant and engaged service when discussing service options. We're fortunate to have him as part of our team, and we're delighted that he's made your experience at our dealership a positive one. Warm Regards, Michael Hill mhill@benzelbusch.com

1
...
26
27
28
...
75