Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Omar provided you with attentive and thorough service for your E-Class. It's fantastic to know that the work done in our shop met your expectations and was deemed outstanding. We're also glad to hear that our technician went the extra mile to provide you with a detailed and informative video on the work performed, ensuring transparency and peace of mind. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're delighted to hear that you found our staff to be friendly and welcoming. Creating a positive and welcoming environment for our customers is important to us, and we're glad to hear that you had a pleasant experience with us. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're delighted to hear that Scott provided you with exceptional service and went above and beyond to ensure your complete satisfaction. Customer satisfaction is our top priority, and it's wonderful to know that Scott's dedication made a positive impact on your experience. We'll be sure to pass along your kind words to Scott, and we look forward to serving you again in the future. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us and that our team provided professional and helpful service. We aim to make every visit enjoyable and worthwhile, and we're glad to hear that you felt your time with us was well spent. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your glowing review! We're delighted to hear that Scott provided you with helpful and transparent service, ensuring a quick and smooth experience. We're thrilled to be your preferred dealership, and we'll make sure to pass along your kind words to Scott. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that Omar Martinez provided you with helpful, professional, and friendly service as your Service Advisor. We'll be sure to pass along your kind words to him. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We're truly sorry to hear about your unsatisfactory experience. As a loyal customer who has chosen Mercedes-Benz multiple times, your feedback is incredibly valuable to us. We understand the disappointment and frustration this experience has caused, and we sincerely apologize for falling short of your expectations. If there's anything we can do to address your concerns or regain your trust, please don't hesitate to reach out to us directly. We appreciate the opportunity to make things right and hope to have the chance to restore your faith in us. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you received great service and that Joseline provided you with professional and detailed assistance throughout the process. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you were able to get your brake pads replaced and an oil change service completed in under 2 hours. Providing efficient and timely service is our priority, and we're glad that we could meet your expectations in this regard. Warm regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to recognize Omar Martinez and for sharing your positive experience with us! We're thrilled to hear that Omar provided you with helpful, professional, and courteous service as your Service Advisor. Warm regards, Michael Hill mhill@benzelbusch.com