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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
776 Reviews

776 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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May 18, 2024

Great experience. They were kind and helpful answering any questions I had. Would highly recommend. More

by ASHLEYLTAKACS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Pauletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Tzimoulis
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with us and that our team was able to assist you with any questions you had. Providing excellent customer service and ensuring our customers feel valued is what we strive for. Warm regards, Michael Hill mhill@benzelbusch.com

May 18, 2024

Everyone was polite and helpful also very informative. We are satisfied with the service provided. More

by RBANDREA8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that our team members were polite, helpful, and informative during your visit. Warm regards, Michael Hill mhill@benzelbusch.com

May 18, 2024

Mercedes prices are far too high across the board. Over 200 dollars per hour labor rate is ridiculous. More

by rgerace1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We appreciate you taking the time to share your feedback with us. We understand that pricing is an important consideration for our customers, and we strive to provide value for the quality of service we offer. We continuously evaluate our pricing structure to remain competitive while maintaining the highest standards of service and expertise. Your input is valuable to us as we work to ensure our services meet the needs of all our customers. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

May 18, 2024

Great employees. Always very friendly and helpful. Truly want to give you the best service. More

by LISUNCATCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Taccetta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that our team members provided you with friendly and helpful service. Ensuring our customers receive the best service possible is our top priority, and it's fantastic to know that our employees are living up to that commitment. Warm regards, Michael Hill mhill@benzelbusch.com

May 16, 2024

Professional team associates throughout. I had a 30k service, brakes, new tires and an alignment all performed while I waited. The facility is among the nicest auto dealerships you will ever More

by BILLMOHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Luna, Parts manager
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Jun 14, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your fantastic experience with us! We're thrilled to hear that our team provided you with professional service and that you had a seamless experience while waiting for your 30k service, brakes, new tires, and alignment. Warm regards, Michael Hill mhill@benzelbusch.com

May 14, 2024

Frank and the team are great! Very easy and thorough process. I would highly recommend. More

by DANNY72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Frank and our team provided you with a great experience. Warm Regards, Michael Hill mhill@benzelbusch.com

May 10, 2024

Relatively easy in and out. Service advisor, Omar, was professional and great to deal with. More

by JSBOCKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're delighted to hear that your experience with us was relatively easy and efficient. Omar takes pride in providing professional service and ensuring a smooth process for our customers, and we're glad that he could assist you effectively. Warm Regards, Michael Hill mhill@benzelbusch.com

May 10, 2024

I cannot say enough wonderful things about the Scott Bateman and the Service Department at Mercedes Benz of Orange County. Their customer service and Service Department are consistently outstanding, ex More

by zackncam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that Scott Bateman and our Service Department at Mercedes Benz of Orange County have consistently exceeded your expectations. Providing outstanding customer service is what we strive for, and we're delighted that we've been able to deliver on that promise each time you've visited us. We truly appreciate your loyalty and your fantastic feedback. Warm Regards, Michael Hill mhill@benzelbusch.com

May 10, 2024

I always go to Omar he is so attentive and his customer service skills are amazing. Thank you for always taking care of my car like yours. More

by Lucia M…..
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that Omar has consistently provided you with attentive service and amazing customer care. Taking care of our customers' cars as if they were our own is a principle we stand by, and we're thrilled that you've noticed and appreciated Omar's dedication. Warm Regards, Michael Hill mhill@benzelbusch.com

May 10, 2024

Customer service by Omar was very good. But appointment date (scheduling) was farther out than I really needed. More

by PHIL.MATHEW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're pleased to hear that you had a very good experience with Omar and that he provided excellent customer service. Your satisfaction is important to us, and we apologize for any inconvenience caused by the appointment scheduling. We'll take your feedback into consideration to improve our scheduling process and ensure that we can better accommodate your needs in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

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