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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
745 Reviews

745 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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April 08, 2024

I made an appointment to bring my vehicle a recall service. From start to finish the service was amazing. The service team understood what needed to be done and explained the whole process. I left my More

by BAKERSDOZ44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for taking the time to share your experience with us! It's fantastic to know that our service team efficiently handled your vehicle's needs and took the time to explain the entire process to you. We understand the importance of transparency and clear communication, and we're delighted that you felt well taken care of. Best Regards, Michael Hill mhill@benzelbusch.com

April 07, 2024

The service department got me in right away. Diagnosed the problem and got me out.Just had to wait for the part. Frankie Devita. More

by mstills95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with our service department! We're glad to hear that we were able to promptly accommodate you and diagnose the issue with your vehicle efficiently. Best Regards, Michael Hill mhill@benzelbusch.com

April 06, 2024

The most exceptional parts and service team I have ever experienced. In desperation, I brought my car in and it was serviced quickly and professionally.. The staff was sympathetic to my situation and provi More

by MHBORELL
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daneille in parts
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Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for taking the time to share your experience with us. We're truly humbled by your kind words and thrilled to hear that our parts and service team exceeded your expectations. We understand how stressful it can be when your car needs urgent attention, and we're glad we could provide you with a quick and professional service to alleviate some of that pressure. Your satisfaction is our utmost priority, and it's heartening to know that our team's efforts made a positive impact during your visit. Warm Regards, Michael Hill mhill@benzelbusch.com

April 06, 2024

The team at the car service department is known for their exceptional professionalism and warm hospitality, making every customer feel valued and well taken care of. More

by CHARLESTRAN1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amia
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Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words and for recognizing our team's dedication to professionalism and hospitality. We strive to provide a welcoming and accommodating environment for all our customers, and we're delighted to hear that you felt valued and well taken care of during your visit to our Service Department. Warm Regards, Michael Hill mhill@benzelbusch.com

April 04, 2024

Waited very long to get work done on vehicle. It took a full month from when the vehicle was dropped off to getting done, battery had to be replaced which probably happened from noone looking at More

by DH4259102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

We sincerely apologize for the extended wait time you experienced and any inconvenience it may have caused. Your feedback is invaluable to us as it helps us identify areas for improvement. We understand the frustration of having to wait for an extended period, and we're sorry that your vehicle's repair took longer than expected. Rest assured, we are committed to ensuring that such delays are minimized in the future, and we will review our processes to prevent similar situations from occurring again. Warm Regards, Michael Hill mhill@benzelbusch.com

April 04, 2024

Excellent communication. Omar communicated right away any issues that they found with my car. 5 stars. More

by Shousell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
Other Employees : Omar Martinez, Josephine Nikolla
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Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that you had an excellent experience with Omar and that he provided you with timely and clear communication regarding any issues found with your car. Warm Regards, Michael Hill mhill@benzelbusch.com

April 03, 2024

Thank you for the thorough examination of our car, your recommendations and exceptional service thereafter. More

by LRAWDING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback with us. We're delighted to hear that you were satisfied with the thorough examination of your car and the recommendations provided by our team. Ensuring that our customers receive exceptional service is our top priority, and we're thrilled that we could meet your expectations in this regard. Warm Regards, Michael Hill mhill@benzelbusch.com

April 03, 2024

I would give 4. 5 if I could. Service is good and professional, but when I replied to the Mobile ASR Approval, it did not go through. More

by LILLIANLHHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our service to be good and professional. However, we apologize for any inconvenience you experienced with the Mobile ASR Approval reply not going through. Best Regards, Michael Hill mhill@benzelbusch.com

April 01, 2024

After a mix up, the representative was able to set me up correctly. Mr. Martinez was very professional as well as friendly. I especially appreciated the video presentation of the inspection on my vehicle. More

by MOHENRY
Recommend Dealer
Yes
Employees Worked With
Omar Martinez - Service Consultant
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Apr 09, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We're glad to hear that despite the initial mix-up, Mr. Martinez was able to assist you promptly and correctly. Providing professional and friendly service is paramount to us, and we're delighted that Mr. Martinez exemplified these qualities during your visit. Warm Regards, Michael Hill mhill@benzelbusch.com

April 01, 2024

Very satisfied overall. The service status email system does not update which needs to be fixed. More

by JOSEPH.DOPICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us, and we're pleased to hear that you were very satisfied overall with your experience at Genesis of Englewood. We appreciate your patience and understanding regarding the service status email system. Your feedback is invaluable to us as we continuously strive to improve our services and provide the best possible experience for our customers. Warm Regards, Michael Hill mhill@benzelbusch.com

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