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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
758 Reviews

758 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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March 15, 2024

Very friendly, and helpful. Excellent communication. Frankie was great and got me a loaner as soon as possible to make the experience much easier for me. More

by jrothraven514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our team very friendly, helpful, and that you appreciated the excellent communication throughout your visit. Providing exceptional service is our priority, and we're delighted that Frankie was able to assist you and make your experience much easier by arranging a loaner for you promptly. Best Regards, Michael Hill mhill@benzelbusch.com

March 15, 2024

frendly ,good to work out problems. good customer relations. was able to get me in for service before my vacation. More

by JONJON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 23, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that you found our team friendly and adept at working out problems. Ensuring excellent customer relations and accommodating our customers' needs is our priority, and we're glad we could assist you with your service before your vacation. Best Regards, Michael Hill mhill@benzelbusch.com

March 13, 2024

From the moment I walked in, I was greeted warmly by the staff. Very welcoming and accommodating. More

by magp226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you felt warmly welcomed by our team from the moment you walked in. Providing a welcoming and accommodating atmosphere is a top priority for us, and it's fantastic to know that Scott Cruver and the rest of our staff made your visit enjoyable. Warm Regards, Michael Hill

March 13, 2024

It is ludicrous that a person should have to pay $460 for an oil change AND have a 3% credit card fee!!! More

by ldmemaleen52
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frankie Devita
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott
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Mar 15, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We understand your concerns regarding the cost of your recent oil change service and the additional credit card fee. We strive to provide transparent pricing and excellent service to all our customers. We apologize if the total cost of your oil change exceeded your expectations. We'll review our pricing structure to ensure it remains competitive while still reflecting the quality of service we provide. Regarding the credit card fee, we understand your frustration. Credit card processing fees are unfortunately standard across many industries. However, we appreciate your feedback, and we'll take it into consideration as we evaluate our payment policies. Best Regards, Michael Hill mhill@benzelbusch.com

March 12, 2024

Service appointment completed at an acceptable time frame. Service Representative was courteous, welcoming, prompt and attentive. Facilities was clean and orderly. Waiting area included ample space, More

by Ronald R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Taccetta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your recent service experience with us! We're delighted to hear that your appointment was completed within an acceptable timeframe and that you found our service representative to be courteous, welcoming, prompt, and attentive. Best Regards, Michael Hill mhill@benzelbusch.com

March 11, 2024

Dealership was very prompt in part ordering, repair, and return of vehicle. Email communication is a great touch to add to the phone communication More

by GARYQUALLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie Senior Sales Rep
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Mar 11, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're thrilled to hear that you found our dealership to be prompt in part ordering, repair, and returning your vehicle. Warm Regards, Michael HIll mhill@benzelbusch.com

March 08, 2024

Easy scheduling with fast and easy drop off service. Would recommend service department to others. More

by JESSE.P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that you found scheduling with our service department to be easy and that our drop-off service was fast and convenient for you. Your recommendation means a lot to us, and we're grateful for your kind words. Kind Regards, Michael Hill mhill@benzelbusch.com

March 08, 2024

The Service Department at this dealership is top notch. Everyone is so friendly and professional. Frankie, the service manager is the best. See you all for my next scheduled service. Have a great day. More

by ANNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis
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Mar 11, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a top-notch experience with our Service Department! Warm Regards, Michael Hill mhill@benzelbusch.com

March 08, 2024

The dealership was very welcoming, everyone moved at a fast pace and provided excellent customer service. More

by STEPHTALUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 08, 2024

EVERYTHING WAS GREAT ! ALWAYS A PLEASURE VISITING THE MERCEDES BENZ DEALERSHIP IN ORANGE COUNTY NEW YORK . More

by KLUTHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience during your visit. Warm Regards, Michael Hill mhill@benzelbusch.com

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