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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
745 Reviews

745 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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March 05, 2024

The service was exceptional. Starting with the initial appointment. When i dropped the and picked up More

by mlavoile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maintenance Advisor
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Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you had an exceptional service experience with Mercedes-Benz of Orange County, starting from your initial appointment to dropping off and picking up your vehicle. Regards, Michael Hill mhill@benzelbusch.com

March 04, 2024

Extremely disappointed on the time it took to get the repair done. Then other problems came up and was quoted a disturbing cost to repair. The cost of the repair was approx 3600. Parts and labor for ne More

by TEDZAMP
Recommend Dealer
No
Employees Worked With
Frankie Devita
3.0
This rating includes all reviews, with more weight given to recent reviews.
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March 01, 2024

The service was friendly, quick, professional and on time. The dealership is immaculate and welcoming. More

by aplumer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that you found our service at Mercedes-Benz of Orange County to be friendly, quick, professional, and punctual. Regards, Michael Hill mhill@benzelbusch.com

February 29, 2024

He a good worker he take care of his customers and make sure they are satisfied More

by DREKICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott
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Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We're thrilled to hear that Frankie Devita provided you with excellent service at. Ensuring our customers are satisfied is always our top priority, Regards, Michael Hill mhill@benzelbusch.com

February 29, 2024

Mercedes Benz of Orange County has been a delight to deal with as my car was down in a timely manor along with great communication skills. More

by phelpsstacy73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Scott
Report | Print
Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're delighted to hear that Mercedes-Benz of Orange County provided you with a delightful experience while your car was being serviced. We understand the importance of timely repairs and effective communication, and we're pleased to know that we met your expectations. Regards, Michael Hill mhill@benzelbusch.com

February 28, 2024

Thorough. Friendly service. I love the service video! It really helps to understand the service. More

by LTKARINCHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott
Report | Print
Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We're thrilled to hear that you found our service at Mercedes-Benz of Orange County to be thorough and friendly. Providing transparent and informative service is important to us, and we're glad that you appreciated the service video. Regards, Michael Hill mhill@benzelbusch.com

February 28, 2024

The service I received from Omar was very polite, friendly, and welcoming. Thanks Omar for making this visit wonderful and effortless. Juliana.L. More

by LOPEZJULIANA8202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mykola (Nick) Peresunko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
Other Employees : Thomas Tzimoulis
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Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're delighted to hear that you had a wonderful and effortless experience with Omar at Mercedes-Benz of Orange County. Regards, Michael Hill mhill@benzelbusch.com

February 28, 2024

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by GIAARVEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott
Report | Print
February 27, 2024

The only complaint I have is that they said that the car was cleaned. It was not. More

by MNEBLETT
Recommend Dealer
Yes
Employees Worked With
Omar
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Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the cleanliness of your car after the service. We appreciate your feedback and will address this issue with our team to ensure that it doesn't happen again in the future. Thank you for choosing us for your automotive needs, and we hope to have the opportunity to make it right. Regards, Michael Hill mhill@benzelbusch.com

February 23, 2024

I wanted the job done correctly! I highly recommend Omar Martinez. His work is well explained. I trust that you will do a great job because you are completely reliable and you educat More

by Gilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
Other Employees : Omar Martinez
Report | Print
Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your recommendation! We're glad to hear that Omar Martinez provided you with such reliable and informative service at Mercedes-Benz of Orange County. Ensuring that the job is done correctly and educating our customers about their cars is our priority, and we're delighted that Omar's work was well-explained and trustworthy. Regards, Michael Hill mhill@benzelbusch.com

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