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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
770 Reviews

770 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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February 28, 2024

Thorough. Friendly service. I love the service video! It really helps to understand the service. More

by LTKARINCHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott
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Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We're thrilled to hear that you found our service at Mercedes-Benz of Orange County to be thorough and friendly. Providing transparent and informative service is important to us, and we're glad that you appreciated the service video. Regards, Michael Hill mhill@benzelbusch.com

February 28, 2024

The service I received from Omar was very polite, friendly, and welcoming. Thanks Omar for making this visit wonderful and effortless. Juliana.L. More

by LOPEZJULIANA8202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mykola (Nick) Peresunko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
Other Employees : Thomas Tzimoulis
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Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're delighted to hear that you had a wonderful and effortless experience with Omar at Mercedes-Benz of Orange County. Regards, Michael Hill mhill@benzelbusch.com

February 28, 2024

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by GIAARVEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cruver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott
Report | Print
February 27, 2024

The only complaint I have is that they said that the car was cleaned. It was not. More

by MNEBLETT
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the cleanliness of your car after the service. We appreciate your feedback and will address this issue with our team to ensure that it doesn't happen again in the future. Thank you for choosing us for your automotive needs, and we hope to have the opportunity to make it right. Regards, Michael Hill mhill@benzelbusch.com

February 23, 2024

I wanted the job done correctly! I highly recommend Omar Martinez. His work is well explained. I trust that you will do a great job because you are completely reliable and you educat More

by Gilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
Other Employees : Omar Martinez
Report | Print
Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your recommendation! We're glad to hear that Omar Martinez provided you with such reliable and informative service at Mercedes-Benz of Orange County. Ensuring that the job is done correctly and educating our customers about their cars is our priority, and we're delighted that Omar's work was well-explained and trustworthy. Regards, Michael Hill mhill@benzelbusch.com

February 22, 2024

Scott is the best & always helpful. Also, it ewas easy to schedule the appointment & everyone is welcoming More

by MILLIGRAMEVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caiya Davis, Frank Scott
Report | Print
Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Scott provided you with excellent service! Regards, Michael Hill mhill@benzelbusch.com

February 22, 2024

Always have had a good experience here . This is the third vehicle through this dealership. Been to other MB dealers but we keep coming back here more Staff helpful polite and custome More

by steve@theheidtagency.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Paccione
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Tzimoulis
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Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your continued loyalty! We're thrilled to hear that you've consistently had good experiences with Thomas, Michael, and the team at Mercedes-Benz of Orange County. Building long-lasting relationships with our customers and providing excellent service is what we strive for, and we're delighted that you've chosen us for your third vehicle purchase. Regards, Michael Hill mhill@benzelbusch.com

February 22, 2024

Beautiful updated showroom, Nice pepole very professional with Courtesy service. And very good communication during the process More

by CYLEIBOWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Scott
Report | Print
Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at our beautiful updated showroom at Mercedes-Benz of Orange County. Regards, Michael Hill mhill@benzelbusch.com

February 18, 2024

Very courteous, customer service very high, handles the issues on a timely manner, friendly, definitely would recommend to others. More

by HIKINGSTAR727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
Other Employees : Omar
Report | Print
Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're delighted to hear that Omar provided you with such courteous and high-quality customer service at Mercedes-Benz of Orange County. Ensuring that issues are handled in a timely manner and maintaining a friendly demeanor are top priorities for us, and we're glad that Omar exceeded your expectations in these areas. Regards, Michael Hill mhill@benzelbusch.com

February 16, 2024

Thorough. Always transparent; never impatient. Carries the brand well and I’ll be a customer for life. More

by The Youngs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2024 -

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with Frankie Devita! We're thrilled to hear that Frankie's thoroughness and transparency have contributed to your positive experience at Mercedes-Benz of Orange County. Providing exceptional service and representing the brand well are top priorities for us, and we're glad that Frankie embodies these values. Regards, Michael Hill mhill@benzelbusch.com

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