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Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

Harriman, NY

4.5
766 Reviews

766 Reviews of Mercedes-Benz of Orange County powered by Benzel-Busch - Service Center

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March 02, 2025

Scott was professional and knowledgeable. He was able to answer any inquiry I had about my service, and he ensured that I was informed about all my vehicle updates. More

by PLM17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

Very nice customer service Knowledge of the issue And professional, I will write them five star service More

by 216740A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

As an owner of multiple Mercedes over the years, I have never had such a level of quality care in service. Omar was attentive, responsive, proactive, his timeliness with feedback was exceptional. I now c More

by DJACKSON26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

Mr. Bateman and all involved were beyond professional, I was kept abreast every step of way involving my vehicle, things were done in a timely manner. More

by TIFFATEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Great service dept, all the advisors are very knowledgeable about the repairs your car may need. Nice waiting area as well(very well kept & clean) More

by GRON765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Scott was awesome. I think it was my experience with company a week before having Scott as my advisor that turned me off. It's really true, that one bad experience can More

by DAINTYLEEWALKER
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Scott Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2025

Service was prompt and accurate. Service advisor was excellent. Very knowledgeable. Will definitely come back for my next service appointment when needed. More

by Peter.Alston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Express service
February 13, 2025

The dealership is very nice and friendly, A helpful and a comfortable place to wait for your vehicle hike it’s getting serviced, Easy to get a loaner car. More

by SHEILAA173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

Always so friendly and fit me right in with ease. The showroom has a nice work area and i can get work done if needed More

by I.MATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Devita
4.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Casale
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

Very nice and clean. personel very nice and helpful.Was a pleasant visit also good coffee.Keep it up More

by MIROSUHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Casale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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