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Mercedes-Benz of Orange Park
Jacksonville, FL
235 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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235 Reviews of Mercedes-Benz of Orange Park
March 20, 2020
Fantastic treatment In the last 10 years I have purchased six cars for a variety of reasons. My latest experience at Mercedes Benz of Orange Park was the best. From when In the last 10 years I have purchased six cars for a variety of reasons. My latest experience at Mercedes Benz of Orange Park was the best. From when I first walked in and was greeted by Anna to my dealings with L.J Walters the Sales Manager, to the sales team of Austin McKinnon and Drew Johnson it was a magnificent experience. They were all patient and respectful of my wife and myself. Never once did we feel pressured, they exceeded my expectations. From deciding on the equipment and model, the whole team was there to assist. Our questions were answered and the process they have in place is successful. The model we wanted was not in stock and they worked diligently to locate one. Unfortunately, because of our equipment choices and my desire to get the exact vehicle I want they suggested we order the vehicle. We did and they kept us up to date with the unit’s progress as it was built and shipped. We were notified of the car’s arrival and set up a time to finalize the transaction. We were trading one of our cars and that process was fantastic. In a matter of minutes, they had a real fair assessment of our trade. What impressed us was the fact to evaluate we understood they ran a Carfax, checked local values and still provided the trade-in amount in a short amount of time. From initial contact to delivery the entire process at this dealership was enjoyable. The dealership is clean, staff respectful and they can take care of all your transportation needs. Sales of new and used vehicles as well as service they can handle it all at this location. In conclusion I want to say they were fair, honest and patient with us. This was the best experience we had in all the years of purchasing cars. We appreciate the way they conduct business at MB of Orange Park. More
by subie48
Employees Worked With
LJ Walters, Austin McKinnon, Drew Johnson, Mailynn Close
February 27, 2020
When they are taking your money they are nice. But if you have the slightest issue you will not have it addressed nor will you get a call back. Numerous attempts to Aaron Mong the general manager have g you have the slightest issue you will not have it addressed nor will you get a call back. Numerous attempts to Aaron Mong the general manager have gone unanswered. Everyone should know you can purchase a Mercedes somewhere else. More
by grobandavid
Employees Worked With
Aaron Mong
July 25, 2019
Salesman Percy Thomas I would like to take the time to share my personal experience with my salesman Percy Thomas. Percy Thomas came personally to my job to pick up my car I would like to take the time to share my personal experience with my salesman Percy Thomas. Percy Thomas came personally to my job to pick up my car for a minor service that wouldn't require a loaner. Percy Thomas stayed in contact with me fulfilled all promises after the sales of the car. Percy Thomas has made my experience even after the sale of the car a wonderful and satisfying experience that I would like to share his awesome follow through with others. Proud Mercedes Benz Owner More
by Proud Owner
Employees Worked With
Percy Thomas
December 23, 2018
Disappointed I drove into your dealership wearing Rayban sunglasses which I left in my console. When I left they were gone. I immediately contacted the manager and I drove into your dealership wearing Rayban sunglasses which I left in my console. When I left they were gone. I immediately contacted the manager and they looked all over the car for my glasses. No glasses...I know I will never return. More
by Mfrh
Employees Worked With
Service manager
July 25, 2018
GREAT SERVICE! Just a note to let you know of the phenomenal service I received from Mr. Joey Rodriguez. A wonderful very nice and knowledgeable person that took gr Just a note to let you know of the phenomenal service I received from Mr. Joey Rodriguez. A wonderful very nice and knowledgeable person that took great care of my vehicle. Let me add Chris at your service desk as well, very nice professional, and always has a smile. Thank you very much, S. Puzo More
by Newsperson1
Employees Worked With
Debbie
May 23, 2018
For Charlie Glover I was very please from day one meeting and speaking with salesmen Charlie Glover on purchasing a C300 Mercedes Benz. Charlie was very knowledgeable o I was very please from day one meeting and speaking with salesmen Charlie Glover on purchasing a C300 Mercedes Benz. Charlie was very knowledgeable of the vehicle and he went over and beyond assisting me with this purchase. If you are in the market of purchasing a Mercedes Benz I would highly recommend Charlie Glover as your salesmen. More
by Grayling
Employees Worked With
Charlie Glover
January 05, 2018
Good purchase....bad ending.. I purchased a 2015 Mercedes SL63 with two years factory warranty left. After the paperwork was done I asked for my 2nd key. I was told they only had I purchased a 2015 Mercedes SL63 with two years factory warranty left. After the paperwork was done I asked for my 2nd key. I was told they only had one and I wasn't getting a 2nd key because they cost $400. The sales manager, JD Wilkerson, offered to undo the deal. He said I got too good a deal.... but this was my 2nd trip from 2 hours away so I wasn't letting $500 keep me from a $90k car. When I got home, I realized all of the manuals were gone, also and the front wheel had a broken lug. I'm just disappointed to have bought this at a Mercedes dealership. I just expected to not have to worry about this stuff. It kind of felt like a buy here pay here when it was finished. My salesman, Mark, was great. No problems with him at all. More
by todd
Employees Worked With
Mark and JD (sales manager)
December 06, 2017
Outstanding customer service I would like to commend Charles Brownell and Joe Lutz for exceptional customer service. As a five time Lexus owner I am very pleased with my selection I would like to commend Charles Brownell and Joe Lutz for exceptional customer service. As a five time Lexus owner I am very pleased with my selection of a certified 2014 ML 350. I went in exploring prices and models and Charles took the time to explain these details. Although I was not intending to buy immediately, I was very impressed with the Mercedes brand. Charles and Joe both helped with the negotiating and it was very pleasant and not time consuming at all. Charles went the extra mile to help me deliver the contract to financing in a timely manner. Both Charles and Joe made sure I was completely satisfied with my purchase and went above and beyond to make sure I drove off the lot 100% content. I will definitely recommend this dealership and refer my friends to Charles and Joe for the same outstanding service that I received. More
by Sharon D Baxley
Employees Worked With
Charles Brownell and Joe Lutz
October 28, 2017
Best sales experience Milton was a wonderful saleman! My husband and I left the dealership saying it was the easiest buying experience ever and if we needed a new car we wo Milton was a wonderful saleman! My husband and I left the dealership saying it was the easiest buying experience ever and if we needed a new car we would give Milton the opportunity for our business first. The Sales manager was also very friendly and efficient! More
by Stephblack581
Employees Worked With
Milton Smith
October 22, 2017
Awesome We bought our RX350 sight unseen. I had driven one a couple of years ago and knew this was my next vehicle. We travel to Jacksonville frequently and We bought our RX350 sight unseen. I had driven one a couple of years ago and knew this was my next vehicle. We travel to Jacksonville frequently and as there is not a Lexus dealership in Tallahassee, we knew that when the time came, we would buy in Jacksonville. We had an absolutely unbelievable experience with Lexus of Orange Park. I cannot describe the professionalism and personal care we received at this dealership. We spent hours with the associates explaining in detail our new purchase, from sales to service. We did not leave without being fully schooled in all of the new, to us, electronics and luxury items in my wonderful new vehicle. I have received calls from ours Sales Representative, Technical Support Manager and Service Manager, to make sure we are happy and have no unanswered questions. Special thanks to Shannon Roy who held in there during the sales process, on the phone. As it was a long distance purchase, he hung in there during all of our questions, answering them immediately, sending us pictures and everything else that we requested. Thank you Shannon. We will definitely buy from Lexus of Orange Park and Shannon Roy in the future and also refer our friends and family. Thanks. Lynn and Wayne More
by Lynn Quinsey
Employees Worked With
Shannonn Roy
