Mercedes-Benz of Orange Park

Good purchase....bad ending.. I purchased a 2015 Mercedes SL63 with two years factory warranty left. After the paperwork was done I asked for my 2nd key. I was told they only had I purchased a 2015 Mercedes SL63 with two years factory warranty left. After the paperwork was done I asked for my 2nd key. I was told they only had one and I wasn't getting a 2nd key because they cost $400. The sales manager, JD Wilkerson, offered to undo the deal. He said I got too good a deal.... but this was my 2nd trip from 2 hours away so I wasn't letting $500 keep me from a $90k car. When I got home, I realized all of the manuals were gone, also and the front wheel had a broken lug. I'm just disappointed to have bought this at a Mercedes dealership. I just expected to not have to worry about this stuff. It kind of felt like a buy here pay here when it was finished. My salesman, Mark, was great. No problems with him at all. More

Outstanding customer service I would like to commend Charles Brownell and Joe Lutz for exceptional customer service. As a five time Lexus owner I am very pleased with my selection I would like to commend Charles Brownell and Joe Lutz for exceptional customer service. As a five time Lexus owner I am very pleased with my selection of a certified 2014 ML 350. I went in exploring prices and models and Charles took the time to explain these details. Although I was not intending to buy immediately, I was very impressed with the Mercedes brand. Charles and Joe both helped with the negotiating and it was very pleasant and not time consuming at all. Charles went the extra mile to help me deliver the contract to financing in a timely manner. Both Charles and Joe made sure I was completely satisfied with my purchase and went above and beyond to make sure I drove off the lot 100% content. I will definitely recommend this dealership and refer my friends to Charles and Joe for the same outstanding service that I received. More

Best sales experience Milton was a wonderful saleman! My husband and I left the dealership saying it was the easiest buying experience ever and if we needed a new car we wo Milton was a wonderful saleman! My husband and I left the dealership saying it was the easiest buying experience ever and if we needed a new car we would give Milton the opportunity for our business first. The Sales manager was also very friendly and efficient! More

Awesome We bought our RX350 sight unseen. I had driven one a couple of years ago and knew this was my next vehicle. We travel to Jacksonville frequently and We bought our RX350 sight unseen. I had driven one a couple of years ago and knew this was my next vehicle. We travel to Jacksonville frequently and as there is not a Lexus dealership in Tallahassee, we knew that when the time came, we would buy in Jacksonville. We had an absolutely unbelievable experience with Lexus of Orange Park. I cannot describe the professionalism and personal care we received at this dealership. We spent hours with the associates explaining in detail our new purchase, from sales to service. We did not leave without being fully schooled in all of the new, to us, electronics and luxury items in my wonderful new vehicle. I have received calls from ours Sales Representative, Technical Support Manager and Service Manager, to make sure we are happy and have no unanswered questions. Special thanks to Shannon Roy who held in there during the sales process, on the phone. As it was a long distance purchase, he hung in there during all of our questions, answering them immediately, sending us pictures and everything else that we requested. Thank you Shannon. We will definitely buy from Lexus of Orange Park and Shannon Roy in the future and also refer our friends and family. Thanks. Lynn and Wayne More

Tried to sell me a SUV they didn't have! Us Navy Veteran looking to buy new GLS 450 ,and decided to do business with Mercedes Benz Orange park.They had 4.7 rateing and I wanted too do busines Us Navy Veteran looking to buy new GLS 450 ,and decided to do business with Mercedes Benz Orange park.They had 4.7 rateing and I wanted too do business in a Miltary town. They said the had the SUV on a stageing lot that was alloted to them,a I could get it in a few day.took my deposit,gave me a vin # which I covered with insurance , and waited for pickup .1 week ent by then 2 called and texted ,with little replies,Got stories about Hurricane delays at the port! 3 weeks go by then4.The truth comes out .They never owned the SUV,it was owned by a Dealer in Texas.now the tell there nothing the can do,TOTAL waste of time,which they would told me the TRUTH from the beginning,i would be disappointed,at not getting our SUV ,Instead of just being mad, I guess Ill buy a Lexus SUV .and get better service! DKG Us Navy Retired. More

Friendly and helpful service. My expectations at a Lexus dealership is very high and they met my expectations once again.. Karen Fitts was friendly, helpful, and knowledgeable and My expectations at a Lexus dealership is very high and they met my expectations once again.. Karen Fitts was friendly, helpful, and knowledgeable and provided a greatly appreciated personal touch upon the purchase of my vehicle. More

Fields Lexus We bought a 2015 Toyota Highlander Limited. Our salesman, Eric, was extremely helpful. We had an all around good experience. I highly recommend this d We bought a 2015 Toyota Highlander Limited. Our salesman, Eric, was extremely helpful. We had an all around good experience. I highly recommend this dealership. More

Awesome amazing Everything and everyone was very professional & patient. I'm very please with my new truck...I have and will recommend to my friends, family & college Everything and everyone was very professional & patient. I'm very please with my new truck...I have and will recommend to my friends, family & colleges More

Hook and Bait Hello, I hope this email finds you well. I am requesting a full refund for three tickets that was purchased at the Mercedes-Benz of Orange Park dea Hello, I hope this email finds you well. I am requesting a full refund for three tickets that was purchased at the Mercedes-Benz of Orange Park dealership. We called Friday evening and spoke with Brittany at the dealership and she put us on hold and asked the general manger if we could be refunded and she said yes and to call back Monday and they would reverse the credit card charges. Please let me know when this can be done so I do not have to dispute the credit card charges. More

customer service This dealership does an average job we have had a couple of misunderstandings but i was able to speak to management who rectified the issue with out i This dealership does an average job we have had a couple of misunderstandings but i was able to speak to management who rectified the issue with out incident so i would recommend them . every one can make a mistake its what they do afterwards that counts. More