Mercedes-Benz of Orange Park

After owning a 2014 C250 for 10 days, the fuel pump went out, I was stranded on 295, but, picked up fairly quickly by Roadside Assistance. I was promised to have a loaner car, it was promised to be dropped out, I was stranded on 295, but, picked up fairly quickly by Roadside Assistance. I was promised to have a loaner car, it was promised to be dropped off to my home, and was never delivered. I have been with out a car, having family in town, and a father in the hospital has only added to the stress. All was great before I purchased, but, once you drive off the lot, all has changed, you are just yet another number, I am sure, if I purchased a 100,000+ vehicle, it may be different. I would not ever purchase another car from Mercedes of Orange Park. More

I could go on and on about my amazing experience with this dealer, but to sum it up.. simply the- Best of the Best - all the way around! Mercedes Benz of Orange Park has mine and my family's business lif this dealer, but to sum it up.. simply the- Best of the Best - all the way around! Mercedes Benz of Orange Park has mine and my family's business lifelong. Thank you! Toni Kara More

LIARS, CHEATERS, STEALERS They will tell you anything LIARS, CHEATERS, STEALERS They will tell you anything to sell you a car! Once you sign the papers, heck before then, you're just another dollar-si LIARS, CHEATERS, STEALERS They will tell you anything to sell you a car! Once you sign the papers, heck before then, you're just another dollar-sign and they will not follow thru with their promises. They sell UNSAFE cars, take forever to get back to you, just plan miserable to do business with!!! More

I traded my 2006 Mercedes 500SL for an 2012 Audi A5. I first saw the Audi on eBay motors and when it did not sell at auction, I contacted the dealer to see if it was available and talk about pricing. I l first saw the Audi on eBay motors and when it did not sell at auction, I contacted the dealer to see if it was available and talk about pricing. I live 250 miles from the dealership and we negotiated the entire deal over the phone and made a deposit, subject to inspection of the vehicle. When we arrived, the car was exactly as represented (near perfect condition), it was clean, full of gas and ready to go! Aaron (our salesman) had all of our paperwork ready and we were in-and-out in less than two hours....from inspection of the vehicle to driving off the lot. I have had my car for a month now and it is great! Would definitely do business with Mercedes-Benz of Orange Park in the future. They also gave me what I would consider a good trade-in value for my Mercedes. More

Ms. Dallas was very professional and informative. My vehicle was ready when promised. No issues were encountered.Spening money has never been more pleasant. I was very pleased. vehicle was ready when promised. No issues were encountered.Spening money has never been more pleasant. I was very pleased. More

I just want to thank Cheri Dallas for always taking good care of my cars. She is a great person to work with. By far Cheri does a great job. I enjoy her customer service and willingness to go the extra m care of my cars. She is a great person to work with. By far Cheri does a great job. I enjoy her customer service and willingness to go the extra mile. Thank you Cheri More

This dealership is owned by the same stockholders who own the Jacksonville Mercedes dealership. I quit buying cars from them 20 years ago. The service dept in Jacksonville is absolutely a disaster. When this the Jacksonville Mercedes dealership. I quit buying cars from them 20 years ago. The service dept in Jacksonville is absolutely a disaster. When this dealership first opened (Orange Park) the service advisors were very nice and courteous. The management has succeeded is transforming the advisors into arrogant and snotty people who seem to think they are doing you a favor by servicing your car. Mercedes needs to separate the ownership and create competition for customers so we are free to take our cars to the dealership with whom we are most satisfied with. More

I have owned a Mercedes -Benz since 1998 and had dealt with all kinds of service advisors and repair centers over the years but there has been no advisors like Frank Nazay at the Orange Park location. He with all kinds of service advisors and repair centers over the years but there has been no advisors like Frank Nazay at the Orange Park location. He is not only extremely professional and friendly and treats his customers with respect but he sincerely cares about his customers. I had tried some repair centers that specialize in German cars in Jacksonville but the cost was not much cheaper and many times they not only fix unnecessary things because they have no ability to diagnose correctly but they also do things on their own and add it to the charge without customer's knowledge so I ended up spending more money and time until I finally decided to go back to the Mercedes service center after trying out few repair centers. Most recently, one repair center gave me an estimate of $2,500 for one problem I had but it ended up costing me only $450 when I took it over to Frank and he knew exactly what the problem was even before looking at it. I probably will never try another repair center again so long as Frank is my service advisor. He truly is the best! More