Mercedes-Benz of Orange Park

Fantastic Dealership Always a great experience at this dealership. I absolutely love my Service Advisor, Ted Kypreos. When making an appointment, make sure to ask for him Always a great experience at this dealership. I absolutely love my Service Advisor, Ted Kypreos. When making an appointment, make sure to ask for him! Cheers! More

Sales Armandi Hidini soled me my first Mercedes a few years ago. I had been to the dealership on Atlantic Blvd and was not happy at all with the customer se Armandi Hidini soled me my first Mercedes a few years ago. I had been to the dealership on Atlantic Blvd and was not happy at all with the customer service I received. I was very happy not only with the customer service, but also with the competitive pricing. More

Great Services were discussed, priced and agreed upon prior to work being provided. Everything done in accordance with work discussed and agreeded upon. Sa Services were discussed, priced and agreed upon prior to work being provided. Everything done in accordance with work discussed and agreeded upon. Satisfied with service and pricing. More

Average The only issue was that there was a computer problem. The service tech wasted almost 15 minutes of my time trying to figure out how to print the servi The only issue was that there was a computer problem. The service tech wasted almost 15 minutes of my time trying to figure out how to print the service agreement for me. He got locked out of the system and could not remember the password. Really???They finally had to manually hand write in the conditions of the service agreement and make additional copies of my drivers license. All this had to be done at the cashier's desk. She had an attitude. She acted liked the service tech was interrupting what she was doing and wasn't very cooperative. She was questioning everything he was telling her. More

Excellent customer service Every employee was very friendly and dressed very professionally. The service department is a pleasure to work with every time I go there. They will o Every employee was very friendly and dressed very professionally. The service department is a pleasure to work with every time I go there. They will offer transportation if I need to leave my vehicle there, or they will gladly keep me up to date on my cars progress if I stay and wait. They are fantastic. More

Worst experience ever Schedule appt. at 7:00am, Service Rep came to work late 7:30am not a problem. Service was to check out Distance warning light, intermittent. Called d Schedule appt. at 7:00am, Service Rep came to work late 7:30am not a problem. Service was to check out Distance warning light, intermittent. Called dealer at 11am, 1pm 3pm just to get a status. Ted Kypreos never called back, went over there at 4pm Car not ready, and several cars still ahead of mine. They told me to talk to another person who I thought was the manager, but found out was just another rep. I ask to speak to the manager, who listen, but said pretty much sorry but...... Jeff the manager did go back and get my car service moved up. They put the car on the computer found no problem and the computer check I was told only takes 45 minutes to 1 hour. So in the end I had my car at the dealership for 10 hours for something they could have run on the side. Remember I bought the car in at 7am. the second one in line. I probably won't get a survey for the dealer because I told them point blank all zeroes. At the minimum I expected a call back or a call just to let me know the status. I will never use Orange Park Service again. This was the worst service experience I have ever had. Ted made excuses why this happen, If you don't like treating people with respect please QUIT. More

Great Service!!! Enjoyed my visit to your Dealership. Very comfortable relaxing waiting Lounge, The wait was shorter than I had anticipated. Looking forward to my ne Enjoyed my visit to your Dealership. Very comfortable relaxing waiting Lounge, The wait was shorter than I had anticipated. Looking forward to my next visit. More

Excellent, timely and effective Wonderful experience ! Can not speak any higher of the service received from Orange Park ! I will definitely buy from this dealer in the future. I Wonderful experience ! Can not speak any higher of the service received from Orange Park ! I will definitely buy from this dealer in the future. I only wish I had purchased my current car here. When the dealer that sold me my certified car would not fix the issues that should have been done during certification this dealer took care of me ! If it had not been for your Orange Park dealership this would have been my last MB. More

Periodic Maintenance Quality maintenance in a timely manner with friendly and courteous service at a cost effective rate. Scheduling process easy and responsive to the cus Quality maintenance in a timely manner with friendly and courteous service at a cost effective rate. Scheduling process easy and responsive to the customer's schedule needs More

100% excellent service The service @ Orange Park MB is always perfect--A nice young lady promised my vehicle in 15 minutes & it was done on time--Thank you-Lee Dorson The service @ Orange Park MB is always perfect--A nice young lady promised my vehicle in 15 minutes & it was done on time--Thank you-Lee Dorson More