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Mercedes-Benz of Orlando

Maitland, FL

4.7
524 Reviews
Call Dealership (877) 507-7334
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810 North Orlando Avenue

Maitland, FL

32751

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524 Reviews of Mercedes-Benz of Orlando

October 22, 2023

I have been coming here for years and my service writer Raffie has always taken excellent care of my car. Alway polite and very professional More

by Dan R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raffie
Report | Print
Oct 24, 2023 -

Mercedes-Benz of Orlando responded

Hi Dan, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Orlando. Until the next time we meet, take care!

Helpful
October 04, 2023

This was my annual service experience and received great service provided by Chris Vasquez at MB-Maitland, FL - thank you ! More

by Sarfraz Ahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vasquez
Report | Print
Oct 05, 2023 -

Mercedes-Benz of Orlando responded

Hi, we appreciate you taking the time to leave us a response, Sarfraz! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
September 10, 2023

For a premium brand like Mercedes-Benz, my experience at the Orlando dealership was deeply unsettling. I found the practices of the sales staff to be both unethical and untrustworthy. Having prior agreement More

by ggomesvix
Recommend Dealer
No
Employees Worked With
Kyle and Edmund
Report | Print
Sep 14, 2023 -

Mercedes-Benz of Orlando responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (407) 680-0784 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Sep 14, 2023 -

ggomesvix responded

I genuinely hoped that my initial outreach would lead to a resolution. However, your response, or lack thereof, indicates a seeming disinterest in addressing the issue. Despite emailing the general manager the very next day and providing my contact information, I've yet to receive any form of acknowledgment or apology. If the intention was truly to rectify the situation, a simple phone call or email would have sufficed. This silence leads me to believe that such behavior might be condoned by the management. Regardless, I am drafting an official complaint to Mercedes-Benz USA headquarters. I am confident they would not endorse such practices within their dealership network.

Helpful 2
September 08, 2023

Always does a great job with service. My service rep Christian is responsive and informative!!! More

by Toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Vasquez
Report | Print
Sep 12, 2023 -

Mercedes-Benz of Orlando responded

Hello Toni, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Helpful
September 06, 2023

The best and very professional customer service as compared to other car dealers . Very comfortable environment More

by misbah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remembered but receipt came from Mendoza
Report | Print
Sep 09, 2023 -

Mercedes-Benz of Orlando responded

Hi, we are pleased to hear you had such a positive experience with us, Misbah! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Helpful
September 05, 2023

My car runs better than it ever has. A great job by Rafael and his techs at MB of North Orlando. Thanks to all for the great work! My wife and I truly appreciate it! More

by rowens15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Pena
Report | Print
Sep 08, 2023 -

Mercedes-Benz of Orlando responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Orlando! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Orlando

Helpful
August 30, 2023

Alberto was very good keeping me updated on the progress of my car. The service are is very clean. And everyone was very kind. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Report | Print
Sep 04, 2023 -

Mercedes-Benz of Orlando responded

Hi Cindy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Orlando! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
August 29, 2023

This dealership is very professional. They know how to make you a important part of their family. Great place to have your Mercedes Benz's service. More

by sabelle20175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael
Report | Print
Sep 04, 2023 -

Mercedes-Benz of Orlando responded

Hi, thank you so much for your positive comments about Mercedes-Benz of Orlando! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
August 28, 2023

We were in and out with a brand new car in two and half hours! More

by roxana.perez704
Recommend Dealer
Yes
Employees Worked With
John and Virginia
Report | Print
Sep 03, 2023 -

Mercedes-Benz of Orlando responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
August 27, 2023

It was so easy getting our next new Mercedes from Mercedes Benz of Maitland. Our rep Frank Whitton was so attentive and addressed all concerns easily. Everyone at this dealership is absolutely wond More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Whitton
Report | Print
Aug 30, 2023 -

Mercedes-Benz of Orlando responded

Hello Michael, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
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