Mercedes-Benz of Owings Mills

Great experience, keep using the website(s) you are using to advertise your vehicles, great salesman who is not overly aggressive, give Cedric a raise... to advertise your vehicles, great salesman who is not overly aggressive, give Cedric a raise... More

Cedric Lee was very friendly . He acknowledged us within 2 minutes of being on the showroom floor .I told him what I wanted and what I wanted to spend Cedric made it happen. And Iwas very please 2 minutes of being on the showroom floor .I told him what I wanted and what I wanted to spend Cedric made it happen. And Iwas very please More

My overall experience was great my lease was up and I decided to purchase my E350 I had the pleasure of working with Likisha Pearmon-Jones. From beginning to end she provided excellent customer service, decided to purchase my E350 I had the pleasure of working with Likisha Pearmon-Jones. From beginning to end she provided excellent customer service, she was very professional, thorough and knowledgeable. I could not have asked for a better sales representative. She is the BEST!! I also worked with Sam Master as well he too provided excellent customer service he walked me through the certification process and was very accurate when it came to running the numbers for me which I really appreciated. This is my third sale with R&H and as usual it was a 5 star experience. More

I've experienced an amazing customer service at this dealership. This is my first Mercedes and I hope I will have the same experience with driving my car and future service at the R&H Motor Cars dealers dealership. This is my first Mercedes and I hope I will have the same experience with driving my car and future service at the R&H Motor Cars dealership. Josh Pomles, the salesperson, was incredibly helpful and knowledgeable. He provided high quality of service. I will recommend anyone to buy a car from him. Best Regards More

Josh was great. He was concerned about what "I" really wanted and needed in the car. He did not just try to sell me any car. He went out and found the car that I wanted and needed at a great price. really wanted and needed in the car. He did not just try to sell me any car. He went out and found the car that I wanted and needed at a great price. I would recommend Josh and his friendly supportive dealership to anyone. More

We are very please for what R & H Benz did for us, they got us the car we wanted and they give us a very good price on our trade in. Customer service was very good from Sales all the way to management they got us the car we wanted and they give us a very good price on our trade in. Customer service was very good from Sales all the way to management, especially Josh Pomles and Mac Clark. Josh Pomles was a wonderful salesman who puts a personal touch into the car buying experience. From the moment we stepped on the lot, Josh was there to answer any questions we had and was honest and straight forward about the vehicles we were looking at purchasing. He was patient with us and never made us feel uncomfortable about some of the questions we were asking. He took our lifestyle and driving habits into mind and suited us with the best available options. He provided thourough explanations of all of the options (vehicle and pricing) we had and we were never left wondering about whether or not we were making the right decision. Overall we are extremely pleased with the service and professionalism at the R & H Benz dealership, especially Josh Pomles. We had gone to six other dealerships and well lets just say that there alot of crooks out there. I truly do not know if we would have made a purchase so quick if it weren't for Josh. We would most definetly recommend Josh and R & H Benz to our friends and family. In the days where customer service and quality are lacking, it was a breath of fresh air to have had Josh as our salesman. Thanks again for everything Josh and R & H Benz. More

Upon entering R&H Motors, the staff demonstrated Upon entering R&H Motors, the staff demonstrated outstanding customer service. I recently purchased a Mercedes CLS 550 from R&H Motors. Mr. Cedri Upon entering R&H Motors, the staff demonstrated outstanding customer service. I recently purchased a Mercedes CLS 550 from R&H Motors. Mr. Cedric Lee was my sales representative. Mr. Lee was very knowledgeable and impressive. He was professional, patient, and most respectful. Mr. Lee knew exactly what I wanted. He promised and delivered the perfect car to me! It was a sincere pleasure meeting Mr. Lee. More

I was extremely happy with my experience with Michael today. Everything went very smooth and very fast. Normally I usually spend a while at the dealerships but that was not the case today which I am ver today. Everything went very smooth and very fast. Normally I usually spend a while at the dealerships but that was not the case today which I am very happy about. I never spend time to do these reviews but Michael was exceptionally helpful and I will definitely be back to see him with any other purchases. More

Let me start by stating that this is actually my third purchase with the R&H family. That alone speaks volumes. The service was excellent as always. My sales men George and Cedric were fantastic!!!!! I purchase with the R&H family. That alone speaks volumes. The service was excellent as always. My sales men George and Cedric were fantastic!!!!! I am very happy with my car and will never purchase anything else but a Mercedes Benz (from my friends at R & H.) The Finance Manager was super. She explained everything and was very personable. I do have to say that some of the other salesmen at R & H need a refresher course on customer service no that's not it. They need a course on how to be polite and or how to be a gentleman. (it cost you nothing but,for them it could have cost them a sale or two) While we were waiting for Cedric to bring the car around for us to test drive he directed us to go inside of the dealership because it was so hot . As I approach the door of the dealership there were three salesmen standing about five feet from the door not one of them reached out to open the door they just stood there looking. As I entered the dealership I stated chivalry must be dead they all just smiled. I think that is bad for the business. I am glad that was not my first time at R&H but,that was my friend first time and she was very very turned off. More

We were very satisfied. We purchased the trade in (E320/2002) form Likish. We recommend her to all our friends and family. She is prompt and efficient. (E320/2002) form Likish. We recommend her to all our friends and family. She is prompt and efficient. More