Our experience with Brooke has changed our opinion of MB Owings Mills. This will be our 3rd MB. Twice before we came to MBOM and were extremely disappointed in the lack of professionalism in the sales associates we encountered. Our service technician, Zach Carter convinced us to give Brooke Richardson an opportunity and she did not disappoint. She was the consummate professional. Most importantly, she was kind and respectful not to mention a fantastic sense of humor.
Throughout, Brooke guided us in the process of having to order our new wheels since there were none available that met our specifications. Over the weeks and months, Brooke consistently updated us on the production of our truck. Our truck finally arrived and we picked it up on Tuesday. As we walked into the showroom, I look around and right in the middle of the room was my gorgeous, beeeuuteeeful, amazing Obsedian Black, chromed-out GLS450, roped off with a HUGE red bow on the hood. The bow was Brooke’s idea. The gesture was so thoughtful, sweet and kind; I will never ever forget the moment! We are very impressed with Brooke in every way and will recommend her to all our friends and family. Thanks again Brooke!