Mercedes-Benz of Owings Mills

Stephanie in service was amazing! She was professional, friendly, and very helpful throughout the process. She kept me informed, answered my questions, and made sure everything went s She was professional, friendly, and very helpful throughout the process. She kept me informed, answered my questions, and made sure everything went smoothly. Great customer service and a very positive experience working with her. More

Dennis is the best! He was very professional, knowledgeable, and made the entire experience smooth. He genuinely has his customers’ best interests in mind and takes the He was very professional, knowledgeable, and made the entire experience smooth. He genuinely has his customers’ best interests in mind and takes the time to make sure they’re taken care of. I highly recommend working with him! More

M. Epps is very professional - friendly- does not hesitate to give great advice. the entire team is great hesitate to give great advice. the entire team is great More

I walked into the dealership and was greeted by a team member right away. The building was clean and very welcoming. I had an appointment with Mr. Dennis. He was hands down the best service rep I’ve ever member right away. The building was clean and very welcoming. I had an appointment with Mr. Dennis. He was hands down the best service rep I’ve ever encountered! He understood exactly what I wanted and was very knowledgeable! I would highly recommend anyone looking to purchase a car please reach out to Mr. Dennis. More

Immediately what comes to mind is the high degree of professionalism and friendless Lucy displayed. I will always by my cars with her!!! professionalism and friendless Lucy displayed. I will always by my cars with her!!! More

Andy Ji provided one of the best customer service experiences I’ve had in a long time. From start to finish, Andy was professional, patient, knowledgeable, and genuinely committed to helping resolve experiences I’ve had in a long time. From start to finish, Andy was professional, patient, knowledgeable, and genuinely committed to helping resolve my issue quickly and efficiently. What stood out most was the level of care and attention to detail. Andy took the time to listen, answered every question thoroughly, and made sure I felt valued as a customer throughout the entire interaction. It’s rare to come across someone who combines professionalism with such a personable and positive attitude. Exceptional service like this deserves recognition. Andy Ji is a true asset to the team, and because of this experience, I would absolutely continue doing business with confidence. Thank you again for going above and beyond. More

Dennis Epps is the GOAT of car salespeople in my 65 yrs on this beautiful planet earth. Dennis informed me about the safety features and the importance of purchasing a tire and service warranty. Dennis int on this beautiful planet earth. Dennis informed me about the safety features and the importance of purchasing a tire and service warranty. Dennis integrity and impeccable customer service is the reason I will always return to Mercedes Benz or refer my family and friends circle. Dennis you Rock . Thank you so much. More

The best customer service I've ever had in my lifetime! ! Mr. Epps goes above and beyond to make sure his customer is taken care of!! I would definitely come back again, ! Mr. Epps goes above and beyond to make sure his customer is taken care of!! I would definitely come back again, More

This entire process was so easy and enjoyable and smooth. I can’t find the words. My sales person the finance team and the support team were simply awesome. I can’t find the words. My sales person the finance team and the support team were simply awesome. More