Mercedes-Benz of Owings Mills

Mr. Bourne was professional and courteous as ever, attentive to my requirements. This is the third car that I have bought from Mr. Bourne and when I buy my S Class I'll look forward to engaging with M attentive to my requirements. This is the third car that I have bought from Mr. Bourne and when I buy my S Class I'll look forward to engaging with Mr. Bourne once again. More

Great experience at this dealership. My wife took her vehicle for a service appointment. Her vehicle was fixed in less than 5 minutes. No long waiting times, estimates and unnecessary c My wife took her vehicle for a service appointment. Her vehicle was fixed in less than 5 minutes. No long waiting times, estimates and unnecessary charges. I wanted to take a moment and say big Thank you to Juliana, who was very professional and did an outstanding job. Also, big shoutout to the General Manager Johnathan Logue who personally called me to update me on her vehicle situation. Overall, amazing service from a well run dealership. Thank you ! More

Elliot did a great job with assisting us! He was patient and very professional . Would recommend He was patient and very professional . Would recommend More

My salespersons Tim Deinlein was great answer all my questions and was very attentive I would highly recommend him and this dealership questions and was very attentive I would highly recommend him and this dealership More

My experience was a very pleasent one, I wasnt unfamiliar with the process but this time around went exceptionally well. Mrs. Devilbliss, Mr. Bourne, and Mr. Kolo showed nothing but A1 professionalism from t with the process but this time around went exceptionally well. Mrs. Devilbliss, Mr. Bourne, and Mr. Kolo showed nothing but A1 professionalism from the moment I arrived. And I can't help to also mention Mr. Logue for his assistance on making everything happen. Thank you all, hope to have many more years to come. Blessings. More

Mr Dennis Epps at Mercedes-Benz of Ownings Mills, knows and loves his craft, and I'd give him 6 stars if there was an option. A thorough professional, does not over promise and certainly does not underdeli and loves his craft, and I'd give him 6 stars if there was an option. A thorough professional, does not over promise and certainly does not underdeliver. Diligent, accessible, swift, meticulous and tireless - he went above and beyond to work with his managers and entire team to deliver an exceptionally professional service, both in terms of quality and speed. It was a pleasure and a very smooth "drive", dealing with Dennis and I would recommend him without any hesitation. More

Stephanie Smith at Mercedes-Benz of Owings Mills delivered outstanding customer service. She ensured my GLE 350 received prompt attention for its front hub, brake disc, and brake pad replacement. delivered outstanding customer service. She ensured my GLE 350 received prompt attention for its front hub, brake disc, and brake pad replacement. What impressed me most was her willingness to match another dealership's quote and provide an additional discount. She kept me informed throughout the process and made the entire experience smooth and stress-free. Stephanie's professionalism and commitment to customer satisfaction are exceptional. I highly recommend both her and Mercedes-Benz of Owings Mills. Thank you for going above and beyond! More

Over the past few years, I have had the pleasure of working with Mr. Dennis Epps at Mercedes-Benz of Owings Mills. Among all the car sales professionals I have encountered, Dennis truly stands out as e working with Mr. Dennis Epps at Mercedes-Benz of Owings Mills. Among all the car sales professionals I have encountered, Dennis truly stands out as exceptional. He takes the time to get to know you and thoroughly understands your driving needs. Dennis is a patient listener, never rushes the process, and possesses extensive knowledge of the automotive industry—especially when it comes to Mercedes-Benz. When I began considering a switch to an electric vehicle, I test-drove the EQS and was immediately impressed by the electric Mercedes experience. However, the EQS turned out to be too large for my needs, making parking at home and work challenging. Dennis then introduced me to the upcoming all-electric CLA, and we spent over a year discussing the vehicle, waiting for its release and eventual production. Dennis proactively reached out to me two or three times each month with updates on the car’s status. When my CLA was finally delivered, Dennis devoted an entire day to walking me through its features, with special attention to the advanced electronics. When it comes time to trade this car in, I will look no further than calling Dennis. He’s the best! More

I had a very disappointing experience with Sean as my service writer. From the moment I arrived, he came across as rude, arrogant, and completely unapproachable. It felt like I was inconveniencing him si service writer. From the moment I arrived, he came across as rude, arrogant, and completely unapproachable. It felt like I was inconveniencing him simply by asking questions about my vehicle. Customer service should make people feel welcome and informed, but instead I felt dismissed and like my concerns didn't matter. A service writer is often the first impression of a dealership or repair shop, and unfortunately Sean's attitude reflected poorly on the business. Professionalism, respect, and basic courtesy go a long way, and those qualities were lacking during my visit. I hope management addresses this because no customer should feel like they're a burden for seeking service. More