Mercedes-Benz of Owings Mills

Mercedes Benz of Owings Mills Dealership Staff were very Professional and Friendly. Elliott Bourne III was my salesman he helped me with everything , he's an awesome Professional and Friendly Salesman 👏 Professional and Friendly. Elliott Bourne III was my salesman he helped me with everything , he's an awesome Professional and Friendly Salesman 👏 Thank You Elliott Bourne III. More

All I can say is Dennis Epps was incredible. Five stars are not enough! This was my first time building a car. It was an awesome experience from beginning to delivery of my beautiful Cabriolet. Five stars are not enough! This was my first time building a car. It was an awesome experience from beginning to delivery of my beautiful Cabriolet. Dennis was so patient with me, especially when I vacillated with my external color choices. My car is amazing! I am a happy customer. More

I brought my recently purchased Mercedes-Benz to Mercedes-Benz of Owings Mills for a pre-purchase inspection after purchasing the vehicle from Carvana. I was specifically told that if mechanical iss Mercedes-Benz of Owings Mills for a pre-purchase inspection after purchasing the vehicle from Carvana. I was specifically told that if mechanical issues were found, SilverRock, Carvana’s warranty company, would handle covered repairs. My wife waited at the dealership for several hours while the inspection was performed. We received a video from the dealership indicating there may be an oil leak, although they could not determine where it was coming from. We were also told about some clamps that needed to be secured and that the Mercedes emblem needed to be replaced because it was interfering with the radar sensors. The service advisor told us she had submitted the claim to SilverRock and that my wife could leave with the vehicle. A few days later, we were told SilverRock had denied the claims. When I contacted SilverRock myself, I was told they needed documentation showing exactly where the oil was leaking before they could determine coverage. The service advisor then instructed us to bring the vehicle back so they could take additional pictures/documentation. My wife returned to the dealership, only to be told they needed to keep the vehicle. She was sent home in an Uber. This was on a Thursday. By Monday, no additional repairs had been completed and there was still no approval from SilverRock, so I picked up the vehicle. I was charged $274.92 for the original inspection. I contacted SilverRock again and was told they had not received the additional pictures or video that we were told were being obtained when we brought the vehicle back. I contacted the service advisor, and she sent me the same original video we had already received. At that point, I decided to get a second opinion from Mercedes-Benz of Hunt Valley. That decision made it very clear how serious the problem with the original inspection was. Hunt Valley subsequently inspected the vehicle and obtained authorization for multiple repairs, including: • Torn bushings on both front upper control arms • Torn bushings on both lower control arms • A leaking oil return line for the left turbo • A torn right intake tube • A missing/failed drain plug seal • Front and rear alignment • Both front door inner window seals The repair order totaled $6,704.01 before any declined work, and these were not simply cosmetic recommendations. Mercedes-Benz of Owings Mills later contacted us after I submitted my complaint and acknowledged in writing that items had been missed during the initial inspection and that there had been miscommunication regarding SilverRock. They also stated that hearing another dealership had found issues initially overlooked by them was “very concerning.” They asked to speak with us about how they could “make things right.” We were willing to have that conversation, but as of today, September 30, we still have not been contacted regarding the $274.92 refund I requested for the inspection. This experience was extremely disappointing. When I pay a Mercedes-Benz dealership nearly $275 for a pre-purchase inspection, I expect the vehicle to actually be inspected thoroughly and the findings to be accurately communicated and documented — especially when the inspection is being used to determine whether a warranty company will authorize necessary repairs. The fact that another Mercedes-Benz dealership subsequently found and obtained authorization for multiple significant mechanical issues that were missed during the original inspection is extremely concerning. I would strongly encourage anyone having a vehicle inspected here, particularly when dealing with a third-party warranty company, to get everything in writing and verify directly with the warranty company that all required documentation was actually submitted. At this point, I’m not looking for an apology. I would simply like the $274.92 inspection fee refunded and for the dealership to take responsibility for the lack of inspection. More

Working with Stephanie was great! She was honest and kind. The entire experience from start to finish was top notch! I don’t think I could ever purchase a car anywhere else in the fut She was honest and kind. The entire experience from start to finish was top notch! I don’t think I could ever purchase a car anywhere else in the future. More

All the way from New York, excellent service very happy with my purchase. Thank you with my purchase. Thank you More

Great person to work with. Very knowledgeable about the auto industry. Cares deeply about all of his customers. Very knowledgeable about the auto industry. Cares deeply about all of his customers. More

Dennis Epps is the best salesperson I've ever experienced!! 5 Star personable and knowledgeable!! experienced!! 5 Star personable and knowledgeable!! More

Absolutely the best salesperson I’ve ever encountered! I am a returning customer. Dennis reached out to me immediately when the car I had been dreaming of was ready to order. Together, we crafted my perfe I am a returning customer. Dennis reached out to me immediately when the car I had been dreaming of was ready to order. Together, we crafted my perfect vehicle, and his attention to detail regarding every option was impressive, he knows his stuff. Dennis thoughtfully clarified all new features. I’m so excited to bring my whole family to Dennis Epps for a new Mercedes-Benz! It’s going to be fantastic! More

Dennis Epps is the GOAT of my entire career purchasing. He displayed positively outrageous customer service. I love and enjoy my Mercedes Benz He displayed positively outrageous customer service. I love and enjoy my Mercedes Benz More

Mr. Bourne was professional and courteous as ever, attentive to my requirements. This is the third car that I have bought from Mr. Bourne and when I buy my S Class I'll look forward to engaging with M attentive to my requirements. This is the third car that I have bought from Mr. Bourne and when I buy my S Class I'll look forward to engaging with Mr. Bourne once again. More