I have always purchased my Mercedes from one dealership; however, this time around I had a bad experience with the Salesman. I started to research and found a car I was interested to see and test drive so I sent an email to determine if the car was still available. I went to the dealership where I was met with warm hospitality and was introduced to Oliver Lippman. Oliver was passionate about providing the hospitality that was inviting, the conversation was enlightening, and making sure my experience was unforgettable. I test drove the car I was interested in; however, wanted to weigh my options before finalizing. Oliver was patient and gave me a few days to make my decision without pressure which is why I decided to stick with him. I was so nervous about getting my car financed through Mercedes because I did not believe I could get financed. Oliver was calm the entire time as he tried to ensure me I would be fine. There were documents required because of the accident which I supplied; then, I got a call from Oliver saying I was approved and asking when could I come in to get my car. I was shocked and happy at the same time; however, I work in VA and had no transportation to get there. Oliver and Mercedes Benz Owings Mills orchestrated a plan and I arrived, signed documents, and finalized the financial aspects with Fran. My interest rate was amazing!!! In the meantime, Oliver stayed pass 9:00 pm to have my car cleaned so I could drive home with a smile on my face. The next day I received a courtesy call from Oliver which I thought was awesome.
I returned one week later for a few options I thought would accent my car and again Oliver's gracious hospitality was as accommodating as the first time I met him. I received a loaner during the maintenance; however, the same attention was given to me as when I was purchasing the GLE 350.
Thanks, Oliver!! I will definitely recommend you in my sphere of influence for future purchases.