Mercedes-Benz of Owings Mills

Lakisha Jones and the team at R & H Motors helped us with a problem we were having with safety issues in a car we purchased. They and Mercedes-Benz did everything possible to put us in another car. They went a problem we were having with safety issues in a car we purchased. They and Mercedes-Benz did everything possible to put us in another car. They went above and beyond customer service to see that we were satisfied. More

R&H Mercedes and Michale Boesenberg went above and beyond in providing exceptional customer service. My first Mercedes purchase was in Feb. 2009 with a 2006 CPO ML350. It turned out to have several issues o in providing exceptional customer service. My first Mercedes purchase was in Feb. 2009 with a 2006 CPO ML350. It turned out to have several issues over the course of 1 year which made me question the Mercedes Benz quality of craftsmanship, value, reputation for safety, and reliability. Not only did R&H recognize this when veiwing my service history, they took the car back pay off what we owed for the trade in and gave an exceptional deal on a 2010 ML350 lease. My family and I could not be happier with the new vehicle and R&H Mercedes has a new customer for life. Whatever they lost in paying off my old vehicle they will have made back easily over the next several decades of selling me new Mercedes Benz vehicles instead of having me walk away from Mercedes for good. Putting the customer first is what they do best, nice job R&H and Michael Boesenberg. More

I had a problem that cropped up while driving. I called Laverne and she got me in immediately. Zack was able to repair the car while I waited. John and Lisa offered me a loaner in case I needed to get ba Laverne and she got me in immediately. Zack was able to repair the car while I waited. John and Lisa offered me a loaner in case I needed to get back to work. I have always been treated with respect and concern for my transportation needs. Only place I will ever have my Mercedes serviced. More

George Johnson went to the effort to identify and select the vehicle that I had previously explained to George that I am interested in. I was impressed that George kept me in mind when the dealer received the vehicle that I had previously explained to George that I am interested in. I was impressed that George kept me in mind when the dealer received this vehicle in their inventory. I found George to be knowledgeable, courteous, and helpful to me in his effort to provide quality customer service. George was able to explain the features and how to operate the various controls. He did a demonstration of one feature. Finally, he provided assistance in giving me favorable financing. More

George Johnson did an excellent job in facilitating the purchase of my E350 Coupe. He was in constant communication with me in order to ensure that any questions or concerns that I had were addressed. I h purchase of my E350 Coupe. He was in constant communication with me in order to ensure that any questions or concerns that I had were addressed. I had spoken to a local Mercedes dealership about purchasing a vehicle and their customer service did not begin to compare to the service that I received from George. This led to my decision to purchase a car for the first time from a out of state Dealer. George is very responsive and professional, and I would recommend him to all my friends! More

From the very start, with the initial phone call to the dealership, R&H Motors was extremely warm and friendly. I had the pleasure of working with 4 individuals during my purchase. Each and every person fr dealership, R&H Motors was extremely warm and friendly. I had the pleasure of working with 4 individuals during my purchase. Each and every person from the lot attendant to the manager to the finance person were all so pleasant to work with. It was hands down the most pleasant car buying experience I have ever had. I will certianly return to R&H Motors again in the future. Buying a car today can be very trying, and when I walked out of R&H Motors I felt like a part of the family. There was never any pressure and they made my wife and I feel right at home. Thanks R&H!! More

I have given very high ratings for each category because I experienced a very excellent service and the quality of work was great. The employee, Mr. Steve was a very friendly and professional man that helpe I experienced a very excellent service and the quality of work was great. The employee, Mr. Steve was a very friendly and professional man that helped me find the right car for me. The price was also very good and I was happy with it! Thank you so much! I will always recommend this dealer and Mr. Steve. More

I am an owner of several high end cars and this dealership and buying experience was the best that I have experienced thus far. From the very moment that I stopped onto their lot until I drove awa dealership and buying experience was the best that I have experienced thus far. From the very moment that I stopped onto their lot until I drove away I was treated as a valued customer. A++ recommendation! More

I found the car I wanted on the internet and contacted Heather Walk. She was very pleasnt, responsive, and efficient. She went out of her way to inform me of things , quickly arranged a pre-purchase in Heather Walk. She was very pleasnt, responsive, and efficient. She went out of her way to inform me of things , quickly arranged a pre-purchase inspection, and was waiting at the door when I arrived at the dealership, having flown up from north carolina. The other staff I dealt with ( Bill Hosea and Lorrie from the financial department) were equally friendly and efficient. My whole experience was excellent except for having to fight the Christmas Eve traffic from Maryland back to North Carolina for 7 1/2 hours after my purchase, and I can't really blame R& H for that. More

We had decided that our 15 year old Volvo was in desperate need of replacement and began looking at the car we've wanted- Mercedes. We did some online research and headed for Carmax, but before w desperate need of replacement and began looking at the car we've wanted- Mercedes. We did some online research and headed for Carmax, but before we left Sharon Smith called us and with no pressure told me what was available at R&H in their used cars. (Sharon had gotten our phone number from some online research we had done) She was so pleasant on the phone, that her name stuck with me. We went to the Carmax dealer and found out that the car we THOUGHT we wanted probably was not what we wanted, but the salesperson was clueless about Mercedes. We decided to stop by R&H (hoping that was where Sharon was, but not totally convinced). She was! She gave us to Lakisha Jones who totally knew her stuff! She explained everything we ever wanted to know about the 230's and the 300's. We ended up getting a year "younger" car for not too much more than the one we were looking at at Carmax. EVERYONE at this dealership was super friendly and just plain NICE! We will return for service and we are hoping our experiences there are just as happy as the buying experience! More