Mercedes-Benz of Owings Mills - Service Center

I had the absolute pleasure, meeting and working with Shawn Baker! Shawn puts a new brand on DELIGHTING THE CUSTOMER! He was very attentive to my concerns about my vehicle and consistently communicated e Shawn Baker! Shawn puts a new brand on DELIGHTING THE CUSTOMER! He was very attentive to my concerns about my vehicle and consistently communicated every step of my car’s service. His innate ability to ensure my comfortability with my repairs and cost speaks volumes. I was taken back by his very own concerns to ensure he was transparent and loyal to my mechanical needs. Shawn proved his commitment to serving me as a customer was most important and for that I cannot thank SHAWN enough😊 More

Shawn Baker made my experience great. Professional, caring, considerate. Excellent follow up and follow through excellent. Impeccable customer service. The best. Highly recommended to o caring, considerate. Excellent follow up and follow through excellent. Impeccable customer service. The best. Highly recommended to o More

My service advisor, Shawn, went well beyond the call of duty in assisting me in an extremely difficult situation. He is truly customer oriented. Great. duty in assisting me in an extremely difficult situation. He is truly customer oriented. Great. More

Shawn Baker is definitely to guy when it comes to finding a service advisor for your Mercedes. He is nice and patient and always willing to take the extra mile. a service advisor for your Mercedes. He is nice and patient and always willing to take the extra mile. More

At Owings Mills Mercedes your truly treated like one of the family thank you to all who made my experience at Mercedes Owings Mills such a pleasurable one special shout out to my service advisor Shawn Bake the family thank you to all who made my experience at Mercedes Owings Mills such a pleasurable one special shout out to my service advisor Shawn Baker. More

Purchased a preowned E350. A couple nuisance items needed to be serviced. Kyle dealt with them promptly and made sure I was satisfied with the service work. All service was done well. I’m a happy custome to be serviced. Kyle dealt with them promptly and made sure I was satisfied with the service work. All service was done well. I’m a happy customer. More

Excellent customer service I have been servicing my cars here for several years now. My advisor Shawn Baker always exceeds my expectations and meets all my needs by providing ou I have been servicing my cars here for several years now. My advisor Shawn Baker always exceeds my expectations and meets all my needs by providing outstanding customer service and support. It is always a pleasure to work with Shawn! More

Friendly Staff and Top Notch Service Mercedes of Owings Mills is not the closest dealer to our home but we’ve taken our cars there for years. The staff is always friendly, the facility i Mercedes of Owings Mills is not the closest dealer to our home but we’ve taken our cars there for years. The staff is always friendly, the facility is clean with a comfortable waiting area and the service can’t be beat! More

Great The entire service experience at Mercedes Benz of Owings Mills was great! From the time I called for my service appointment until I drove off the pr The entire service experience at Mercedes Benz of Owings Mills was great! From the time I called for my service appointment until I drove off the property, everything was done so courteously and so professionally!My service representative, Shawn Baker, was superb! What a great experience; I was so pleased! More