"Friendly Staff and Top Notch Service"
- Mercedes Happy
Mercedes of Owings Mills is not the closest dealer to our home but we’ve taken our cars there for years. The staff is always friendly, the facility is clean with a comfortable waiting area and the service can’t be beat!
"Top Tier Service Adviser "
- St. Julian
In a word, Patricia is AWESOME! She's sweet, caring, genuine, and always goes above and beyond to make my experience great. Each interaction gets better and better. I have no doubts when I come in for service that she will help me with anything. Thank you Patricia!
I appreciate the great service that made my car buying experience simple, fast and enjoyable. I started doing business her over 13 years ago and will continue to comeback time and again for the great service
"Helpful in finding what I wanted "
Patricia, Laura and Brandon are diligent workers and always attend to my needs. Received follow up calls. Brandon found what o wanted. I am pleased
"Great service "
- SLK 280
My service advisor Patricia was fantastic! I was treated like a rock star! The waiting area was clean and all of the staff that I interacted with were extremely friendly.
"ALWAYS READY "
- Doctor Joe
PATRICIA DOELLE MAKES SERVICE VISITS A PLEASANT & SATISFYING EVENT- FIRST OF ALL SHE IS AN EXCELLENT COMMUNICATOR NEVER IN RUSH & CAREFULLY LISTENS TO THE PROBLEM AT HAND-SHE GIVES ME FREQUENT UPDATES AS I WAIT FOR THE SERVICE & EXPLAINS EVERYTHING CLEARLY- ADD TO THAT BEING KIND PATIENT & CHEERFUL MAKES FOR A FIVE STAR SERVICE ADVISOR
"Car Salesman "
I always have a great experience when I come to the dealer and go above to make sure I'm okay at all times making me very comfortable.
It was my first experience with service call I have purchased all my cars at valley motors and serviced them there. Their service is fine but not sales. Patricia was good but I didn’t feel really welcomed. I had to ask where the coffee was, waiting room is not as nice, my car was not cleaned inside (vacuumed). It was taken back but back floor was not done. I will probably go back to valley for service but buy next from me Wollman.
Other Employees Tagged:
"E400 Cabriolet Purchase"
This is the second E Class I’ve purchased from Mercedes Benz of Owings Mills. I’ve been very pleased with the sales and service experience at the dealership. Dennis was very informative and professional.
"Worst experience I've had... THAT PLACE IS A MESS. "
I made an appointment 10 days in advance for service B ad reserved a loaner. When I got there, they told me they ran out of loaner, Then, They did not even have the decency to clean my car after paying $600 for service. I tried to reach them to address my concerns and my call was ignored. Rest assured I will contact the area manager and let everyone in the community know. This service department is a total mess. It needs to be cleaned up or they may end up losing many customers to Catonsville and Hunt Valley. I've been warned by many about the poor customer service of this place, I should've listened. Please beware. Last time I brought my car for wash, it came back with a scratch. PLEASE BEWARE.