Mercedes-Benz of Owings Mills - Service Center

Mike Boesenberg was very courteous, professional and knowledgable of his products. I have had two purchase expierences (one used and one new) with this salesman within the past six months, and I would d knowledgable of his products. I have had two purchase expierences (one used and one new) with this salesman within the past six months, and I would definitely recommend this salesman and dealership to my friends and family. More

Derek Bodo is an execeptional service advisor. His professional approach, extensive knowledge of vehicle issues and smooth and respectful approach to providing solutions to a customers problems is top professional approach, extensive knowledge of vehicle issues and smooth and respectful approach to providing solutions to a customers problems is tops in my book. If only more dealerships had person's like Derek that put the customer first and not money first, most customers would then not mind paying for legitimate work that must be completed to keep the vehicle running safely and effeciently. Thank you Derek again for outstanding Service!! John More

Laverne Peters made the appointment for me and was extremely helpful and attentive. April Holland was there when I brought the car in and took great care of me. They are always helpful and friendly. extremely helpful and attentive. April Holland was there when I brought the car in and took great care of me. They are always helpful and friendly. Will certainly return for any future service needs. More

Rick Astaria clearly understands and appreciates his customers. I dealt directly w/him and found him to be an uniquely approachable GM. He would be the sole reason for me to continue being a customer of customers. I dealt directly w/him and found him to be an uniquely approachable GM. He would be the sole reason for me to continue being a customer of the R & H Motors/Mercedes-Benze Service and Parts Dept. Debbie Ramsey/Baltimore, Md. More

Andre is a friendly service rep. He is always willing to take the time to explain the repairs for my vehicle. He make sure I understand what repairs are recommended and why. He always has a smile on his fac take the time to explain the repairs for my vehicle. He make sure I understand what repairs are recommended and why. He always has a smile on his face. He has been my service rep since I have my car and he is the only want that I want to work with. I have also recommended him to other customers. Andre is a great asset. More

My Service Advisor is Andre Goppy and he is the consummate professional. Andre is very knowledgeable about the inner workings of the automobile and will explain things in detail regarding what serv consummate professional. Andre is very knowledgeable about the inner workings of the automobile and will explain things in detail regarding what service is needed If things are not going according to schedule he will let you know and will explain in detail the reason for any delay. Among other things Andre has a warm and pleasing personality and just downright nice nice person. I would highly recommend Andre Goppy as a Mercedes Benz Service Advisor. As for me, Andre is the best Advisor I've had since I've been with Mercedes Benz and I'e been a customer since 2002. Thanks, Janet Hamlett More

This was the first time I met JoAnn and she is as knowledgable about the Mercedes product as anyone I ever met. She made time to sit and talk with me about my car and what I should expect. Zach pe knowledgable about the Mercedes product as anyone I ever met. She made time to sit and talk with me about my car and what I should expect. Zach performed a flawless service and I was on my way. I will miss Laverne as my service writer, but JoAnn is an excellent replacement. The service department at R and H is without a doubt the nicest and easiest place to do business. More

Laverne peters is a great example of excellent coustomer service she linsten to my problems and gave me many option that i could choose from. She give service with a smile. Even when i was really frustrated service she linsten to my problems and gave me many option that i could choose from. She give service with a smile. Even when i was really frustrated she kept her cool. She as excellent worker. More

laverne was a great service advisor. she took cares of my needs and made me feel like i was a top priority. she made sure that the costs were explained and got me in and out of the dealership quickly. i will needs and made me feel like i was a top priority. she made sure that the costs were explained and got me in and out of the dealership quickly. i will make sure to work with her in the future.. More

I went to the dealership on Saturday. Wanted them to check my tires because I thought they needed air. Turns out one tire had a screw in it and the other tire had just lost air because it had been sitti check my tires because I thought they needed air. Turns out one tire had a screw in it and the other tire had just lost air because it had been sitting in a garage and there was a drastic temperature change. Laverne took care of me right away and Zach the technician checked both tires thoroughly. More