Mercedes-Benz of Palm Beach

Horrible Experience I have a 2012 E350 convertible. It is one of the cars for which there was a recall due to dangerous air bags. I received the first notice from Mercede I have a 2012 E350 convertible. It is one of the cars for which there was a recall due to dangerous air bags. I received the first notice from Mercedes in 2017. The dealership kept telling me they didn't have the parts. Six months ago I received another notice from Mercedes saying my dealership had the parts in stock and I should call to make an appointment. I called that day and was told they did not, in fact, have the parts. Last week I received a call from this dealership telling me the parts were finally in and I should make an appointment. Because of the past experience I asked the woman if she was certain that the parts were there. She assured me they were and we made the appointment for July 21 at 9 AM. I cancelled my plans for the day and made arrangements for a friend to drive the 20 or so miles to pick me up as, due to the Covid situation, I didn't want to spend the 2 1/2 hours she told me it would take, in the waiting room. When I walked in to the service office area everyone was wearing a mask except for a woman sitting at the reception desk. She had a mask on but it was below her chin. She left it that way the entire time I was waiting. When I finally spoke with the gentleman who was assigned to write me up, he called the parts department only to be told they did not have the parts. My trip was a total waste of my time. All the service representative had to say was "I'm sorry". Not "Is there anything we can do to make this better," or even "Can we at least give your car a wash?"......nothing. The Service manager came over and the only thing he had to say was the same "I'm sorry". They directed me back to my car. I have a call in to the manager of the facility but so far, no response. This is what the dealership calls Customer Service. More

Insulting and Misogynistic Treatment When I entered the dealership which is under construction, I was first ignored. When someone came to talk to me, (I think his name was Tim, but not s When I entered the dealership which is under construction, I was first ignored. When someone came to talk to me, (I think his name was Tim, but not sure) he said it would be a few minutes as everyone was busy. I said that was fine, no hurry. I then heard him go to the phone and call someone and he said, " Are you busy, I need someone to come talk to this little woman who is here." I found this very offensive, but I did not comment. To refer to me "as a little woman" was very degrading. The salesman came out and we walked over to see the car. He was very aloof. After looking at the car and sitting it for a while, he finally asked if I wanted to test drive it. I said yes. We drove it and he didn't say much as I tried to engage. Didn't talk about the vehicle. When we got back (it was Saturday), he took my information and said he would get back to me on Monday with numbers. I said that was fine. It is now almost a week later and still nothing. I guess this "little woman" wasn't worth their time. I wish I could remember his name. He just moved from Long Island (maybe Robert or Richard). I guess he didn't impress me enough to remember. More

Service prices are 40 percent higher than in Massachusetts and parts prices quoted for repairs are more than 35 percent OVER list price. The parts department is virtually nonexistent and mot Massachusetts and parts prices quoted for repairs are more than 35 percent OVER list price. The parts department is virtually nonexistent and motivated support is solely lacking. The entire dealership was torn down in May 2019, and now in June 2020, more than a year later, the frame of the new building is partially completed, and completion is unlikely anytime in calendar year 2020. For a Mercedes Benz dealership, this is unacceptable and insulting to any customer. Operating out of trailers is unacceptable for any dealership, let alone a luxury car dealership. How Mercedes Benz, USA permits this low standard is anyone’s guess. More

Paid for Service A and B During Service B (car detail included) I was quoted $1750 for 4 brand new tires which I refused. I gotten two brand new tires after only a year at the During Service B (car detail included) I was quoted $1750 for 4 brand new tires which I refused. I gotten two brand new tires after only a year at their insistence at service A. After refusing my service employee said "wow, really?" and totally changed his demeanor. I then got my car back after 3 hours of servicing to find out that my car had not been washed or cleaned inside (confirmed by service follow up call that both are included in all service plans). More

I am new to Florida and feel blessed to have Aaron Killian from MB of Palm Beach as my service manager. He was extremely professional and his post service follow up is the best I have ever experience Killian from MB of Palm Beach as my service manager. He was extremely professional and his post service follow up is the best I have ever experienced. More

Acura loss of Lauren Walton is a huge gift to Mercedes I bought an Acura RDX a few weeks ago from Lauren Walton. Lauren is no longer working at the Acura dealership. Lauren now works for Mercedes. I hav I bought an Acura RDX a few weeks ago from Lauren Walton. Lauren is no longer working at the Acura dealership. Lauren now works for Mercedes. I have NEVER come across a sales person like Lauren who not only truly cares, but goes above and beyond for her clients. Lauren meet me at 6pm for over an hour to work on a technical glitch I was having on my car. Lauren no longer even works for Acura, yet she took her time to help me. I am so blown away by her work ethic. She is a complete gem and gift to Mercedes. I have already steered friends in the market for Mercedes to Lauren. TI would have had to drive to the dealership and spent hours there vs her being so unbelievably generous and coming to meet me. You can't go wrong purchasing your Mercedes if you buy with Lauren. More

Started out great but The salesperson, Richard King, I worked with is perhaps one of the most patient I have encountered. I told Richard, I might get a 458 from the Ferrari The salesperson, Richard King, I worked with is perhaps one of the most patient I have encountered. I told Richard, I might get a 458 from the Ferrari store next door if this MB purchase goes well. But the post-purchase experience and support was a colossal nightmare. Car was CPO-ed by this FL dealer and shipped from FL to CA. And car could not pass SMOG in CA. I went to 3 SMOG stations and they kept telling me to drive more. Soon I began to suspect the car may had downpipes or a modified ECU. It later was confirmed by the Richard that the previous owner had a tune in the car. This was, according to his service manager "not detectable" during the CPO process. Richard tried to help me out by communicating with my local MB dealership in CA. That didn't go very smooth either. MBUSA eventually got involved and the issue is finally resolved. Until today no official apology whatsoever from this FL dealership. What an utter disappointment. More

10 years of great service I have been going here for years. I had a 2008 Eclass, 2010 Eclass, 2012 Eclass and a 2014 CLS 550. I always had them serviced here and they have bee I have been going here for years. I had a 2008 Eclass, 2010 Eclass, 2012 Eclass and a 2014 CLS 550. I always had them serviced here and they have been excellent. I had one car repaired from an accident in their body shop and I had a good experience there as well. My service manager is Kristy Johnson and she has always take the time to get me in and out as fast as possible, I currently live closer to the North Palm Beach location but still go to this location for the service. More

SHODDY WORK, GOT CAR BACK (W/ LOOSE PARTS, (UNDER THE HOOD) (I AM DISGUSTED) I BROUGHT MY 2017 C300 2DR COUPE IN BECAUSE AC WAS BLOWING (HOT AIR). ALSO A SAFETY RECALL (SEATS). ON 06/14/2019 (A FRIDAY) I RECEIV (I AM DISGUSTED) I BROUGHT MY 2017 C300 2DR COUPE IN BECAUSE AC WAS BLOWING (HOT AIR). ALSO A SAFETY RECALL (SEATS). ON 06/14/2019 (A FRIDAY) I RECEIVED A TEXT ON THAT SATURDAY, STATING THEY NEEDED TO ORDER PARTS. I BELIEVE THAT PART CAME IN ON TUESDAY, 6/18 19. I CALLED THAT DAY AND WAS CURIOUS HOW LONG (APPROX. THIS WOULD TAKE) IT TURNED THEY NEEDED MORE PARTS (THAT I WAS TOLD). I SPOKE TO MY SERVICE MNGR. AND SAID THE $30.00 A DAY FOR THAT LOANER, (IS ADDING UP). CRAIG SAID DO NOT WORRY (I WILL TAKE OF IT). OK GOOD! I HAD DRIVEN THERE ON I BELIEVE, WED.6/19/19 OR THURS. 6/20/19, CRAIG I WAS TOLD WAS AT A FAMILY FUNCTION, AND WOULD NOT BE IN UNTIL THE FOLLOWING MONDAY!. I SPOKE WITH A DIFFERENT MAN THERE AND HE SAID THEY HAD TO ORDER (MORE PARTS). OK, I WAS TOLD THEY (HAD EVERYTHING THEY NEEDED). GREAT NOW THEY CAN PUT MY CAR BACK TOGETHER, SO I CAN GET IT BACK. I WAS TOLD TO CALL OR TEXT FRIDAY 6/20/19. I WAS NOT FAR FROM THE DEALER, SO I DROPPED IN. I WAS TOLD THE CAR (SHOULD BE READY ON THAT FRIDAY). I ASKED IF HE COULD PLS. TEXT ME (EITHER WAY) TO HIS CREDIT HE DID. HE SAID (THE CAR IS DONE, COME AND GET IT), AT THAT TIME I WAS IN A BUSINESS MEETING AND I WOULD BE THERE (FIRST THIND SAT. MORNING. 6/22/19) HE SAID FINE (NO PROBLEM). I SHOWED UP EARLY (7ISH AM) THE MAN GOT MY CAR, HE DID WASH OR RINSE (THE OUTSIDE). I WAS HAPPY TO HAVE MY CAR BACK!!! DROP OFF 6/14/19 P/U 6/22/19. (A LONG TIME) INSIDE (THE CAR WAS FILTHY). I HAD A BUSY DAY PLANNED!!! ANYWAY SUNDAY EARLY AM, I DECIDED TO CLEAN IT (THE WAY I LIKE IT) USING THE VACUUM, I NOTICED UNDER THE DRIVER SEAT THERE WAS (NO POUCH) (THE WIRING AND HARNESSES FIT INTO). WHAT WAS THERE WAS LOOSE WIRES OR AS I CALL IT (SPAGHETTI). THAT SERIOUSLY UPSET ME!!!, NOT TO MENTION THE CARD WITH THE JOB# ON IT WAS CRUMBLED UP UNDER THE PASSENGER SEAT!!! (A FEW DAYS AFTER THAT), I WENT TO CHECK THE OIL. I DID NOT BELIEVE WHAT I SAW!!! (ALL THE PLASTIC COVERS THAT PROTECT (THE AC AND OTHER COMPONENTS) WERE (NOT EVEN ATTACHED!!!!!!!). THAT'S RIGHT (JUST LAYING THERE). (WHAT IF THIS WAS YOUR CAR?) THE PLASTIC PIECE ON THE PASSENGER SIDE, (THE SIDE OF THE WINDSHIELD, WAS SIMPLY LAYING OR RESTING ON THE WINDSHIELD WIPER! I AM AND ALWAYS HAVE BEEN A BLUE COLLAR GUY, I DID LOCK 3 OUT OF THE 4 LOCKING MECHANISMS, HOWEVER, THE LAST ONE, (BY THE PASS. SIDE WOULD NOT FIT IN?. I WAS FUMING, I WANTED TO CALL, TEXT, GO DOWN THERE!! (ALL OF THE ABOVE) (TRUST ME NO ONE THERE WOULD WANT ME THERE THE WAY I WAS FEELING) I WAITED AND WAITED ALSO WATCHED.THE LOOSE PIECE. ONE MONTH LATER (AFTER FRIENDS SAID TO CALL OR TEXT, I DECIDED TO GO THERE MYSELF!!. FEELING CONFIDENT THAT AN ARGUEMENT WOULD NOT BREAK OUT! (ALSO KNOWING THAT THEY WOULD HAVE TO SEE IT FOR THEMSELVES). I APPROACHED CRAIG AND TOLD HIM, I HAD PARKED THE CAR A LITTLE BIT OF A DISTANCE. (FOR PRIVACY OF THE CONVERSATION).CRAIG SAW IT AND SAID BRING IT TO THE FRONT, SO A TECH. CAN LOOK AT IT. HE SAID THAT THE REASON IT WAS NOT LOCKING INTO PLACE WAS BECAUSE (IT SUPPOSED TO BE ATTACHED TO THE WINDSHIELD). (IT WAS NOTLOOSE BEFORE I BROUGHT IT TO THEM!!). HE ALSO SAID (THE REMEDY WAS TO GET A NEW WINDSHIELD!!!!!!!!!!!!!!). WITH THE PART THAT SECURES THIS PIECE. THEY SAID THAT THEY WOULD ORDER THE PART. I TEXTED MONDAY 7/22/19 AND DID NOT GET A RESPONCE, SO I TRIED TUESDAY THE 23 RD. HE SAID (IT WAS GOING TO TAKE WEEKS TO GET) (IT WAS COMING FROM GERMANY!!!) ( W T F ). YOU HAVE AN AUTOBODY SHOP (ON SITE) IT IS A 2017 C300 2DR COUPE. WHAT KIND OF GARBAGE ARE YOUS RUNNING?. CRAIG ALSO SAID (I CAN LEAVE IT LIKE THAT). WOULD YOU WANT TO LEAVE YOUR CAR LIKE THAT???? (THE CAR DID NOT SHOW UP THERE WITH ANY LOOSE PARTS)!!!!! THE LOANER CAR COST $240.00 (THEY WERE SUPPOSED TO TAKE CARE OF) I SPOKE TO ENTERPRISE AND WE AGGREED TO 1/2 $119.96 (I DO NOT BELIEVE I SHOULD NOT HAVE TO PAY ANYTHING), DUE TO (I HAD NOTHING TO DO WITH THEM HAVING THE CAR AS LONG AS THEY DID), I WOULD LIKE TO BE REIMBURSED THE OTHER 1/2 $119.96. I ALSO POINTED OUT TO CRAIG THAT A (SCRAPE OR SCRATCH) WAS THERE FROM THE PREVIOUS VISIT!!!!! (I SENT PICS) DO YOU PEOPLE HAVE ANYONE RESPONSIBLE FOR (CHECKING THAT A CAR IS TRULY DONE) BEFORE RETURNING IT TO THE CUSTOMER? (THE MECHANIC OR WHOEVER PUT THAT BACK TOGETHER KNEW IT WAS WRONG) WAS ANYTHING SAID? TO MAYBE A SUPERVISOR? OR SOMEONE IN CHARGE?. I SAID IT WAS A MONTH BEFORE I WENT BACK WITH THE CAR! (PLENTY OF TIME TO RECEIVE A TEXT, PHONE CALL, LETTER!. SOMETHING THAT ASSURES (THIS CUSTOMER). THAT OPTIONS ARE BEING LOOKED AT TO REMEDY THIS SITUATION. (A WHOLE MONTH NOTHING) I BELIEVE THAT I WOULD HAVE BETTER ODDS (HITTING MEGA MILLIONS) TEAN GETTING CORRESPONDENCE FROM YOU. YOU PEOPLE THERE ARE (NOT PROFFESSIONAL) REMEDIES, MAYBE TO CONSIDER! I WOULD LIKE TO BE REIMBURSED FOR THAT $119.96. I WOULD ALSO LIKT YOU TO FIX THAT PLASTIC PIECE, ( YES THE SAME ONE THAT WAS SECURED WHEN I BROUGHT THE CAR IN ON 6/14/19) IF I REALLY DO NEED A WINDSHIELD, (I DO NOT BELIEVE I DO) (WHY IN THE xxxx WOULD IT HAVE TO COME FROM GERMANY) (MERCEDES BENZ) IS A NAME YOU SUPPOSED TO BE ABLE TO TRUST!!!!!!!!, ALSO (A REPUTATION OF EXCELLENCE). IT BOGGLES MY MIND HOW YOUS CAN LET THESE THINGS OCCUR!!!!!!!!!!!!!!!!! (MAYBE, IF THERE IS AN ISSUE W/A CAR, YOU GUYS SHOULD BE STRAIGHT UP WITH THE CUSTOMER. TRAVIS EDWARDS More

They cheat My husband and I put a deposit on a vehicle on their lot last Thursday. Because we live in another state, we arranged for an inspection and transport. My husband and I put a deposit on a vehicle on their lot last Thursday. Because we live in another state, we arranged for an inspection and transport. Everything was fine on Friday. On Monday, the salesman called my husband to say that they'd sold our car to another party. Unbelievable. More