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Mercedes-Benz of Palm Beach
West Palm Beach, FL
88 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 88 reviews
April 14, 2017
differnt estimates that conflict, horrible customer service I truly feel they don't want my business, they fixed my car 6500 miles ago for $500 now I have the same prob and its $2800 all of a sudden, 5 month la I truly feel they don't want my business, they fixed my car 6500 miles ago for $500 now I have the same prob and its $2800 all of a sudden, 5 month later?!?! but they said they'll be kind to me and do it for $1600... Bobs a good guy but this isn't how you attract or even keep customers. Mercedes of Del Ray is the place to go and be treated fairly. More
by NikZ
Employees Worked With
Bob Antonelli
Helpful March 27, 2017
BEST SALES MAN EVER: ***MAX*** My name is Susi & my husband & myself were shopping for a new SUV. Looked @ everything & decided on a pre-owned ML 550. Our experience was truly wond My name is Susi & my husband & myself were shopping for a new SUV. Looked @ everything & decided on a pre-owned ML 550. Our experience was truly wonderful! The reason being our Salesman Max who went to bat for us to drive the vehicle off the lot in the most perfect condition as possible. Love our SUV! Thank you Max for your honesty, hard work, & being there for us during this experience. So appreciated!!! More
by susi kennedy
Employees Worked With
The one & the only "Max"!!!
March 18, 2017
redeemed As i harshly reviewed my detailed job to my car, and rightly so i must honestly say because it was not good a couple of weeks ago, i did not expect to As i harshly reviewed my detailed job to my car, and rightly so i must honestly say because it was not good a couple of weeks ago, i did not expect to get a response to my review but Mercedes benz did. After speaking with Bob Antonelli, who listened to my complaints - offered to redo the detailed job, and YES!!!! it was outstanding, plus they added some surprise extras. I am deeply grateful to have been heard, taken seriously and to the outstanding work on my car! I'm in love with Mr Bob Antonelli and mercedes benz of palm beach ;) MY CAR LOOKS FKNG AWESOME! drove forever with the top down and half naked (tanning) lol... Of course i will be back for future services and so should you. More
by Blondsoul
Employees Worked With
Bob Antonelli
March 16, 2017
Awfull They lost some of my car pièces, my car got out of dealership dirty, they spilled something. After maintenance I had two troubles that I hade never They lost some of my car pièces, my car got out of dealership dirty, they spilled something. After maintenance I had two troubles that I hade never had before, my vehicule is almost new. Customer service is really not what you expect from mercedes, do not go There, I wrote and spoke to them but nothing was done, my car is worst far worst after my maintenance and reparations, they charged me for all of this. Bad bad bad....... More
by Rbegin1956
Employees Worked With
Ralph
January 19, 2017
How to Have a Happy Experience Getting a new Car It is essential you find a dealer that appreciates you and your business. You"re just not another meal ticket at Mercedes Benz of Palm Beach, by far t It is essential you find a dealer that appreciates you and your business. You"re just not another meal ticket at Mercedes Benz of Palm Beach, by far the best dealership in South Florida. The sales manager Bob Antonelli who was available by cell phone after hours actually invited us into the showroom on his time off to accommodate us. My c300/2010 honey (under 20,000. mile) suffered a ToTal Loss over this past Christmas. Do not lend cars to offspring. Bob's knowledge of the Mercedes product past and present was impeccable and impressive. It was without a doubt the best sales presentation I ever experienced. I opted for a C300/2017. On pick up day, I had additional superb assistance with my salesman, Thomas Pruitt, business manager,Tyler Shagi and Eric Moreno who patiently introduced me to the mechanical and technical aspects of the new car. More
by Nancy18
Employees Worked With
Bob Antonelli, Thomas Pruitt, Tyler Shagi, Eric Moreno
January 10, 2017
Absolutely wonderful experience I recently leased a new E class from Mercedes of Palm Beach and was extremely impressed with the experience. It is a class operation, which was clea I recently leased a new E class from Mercedes of Palm Beach and was extremely impressed with the experience. It is a class operation, which was clear throughout the process. Rich Campanella was great as was his manager Bob Antonelli. Will absolutely go back again. More
by Ryan from Jupiter
Employees Worked With
Rich Campanella, Bob Antonelli
December 13, 2016
RIP OFF! Service Department RIP OFF!! Mercedes-Benz of Palm Beach....SERVICE DEPARTMENT Service department are unethical in their practices. Beware when you bring your car i RIP OFF!! Mercedes-Benz of Palm Beach....SERVICE DEPARTMENT Service department are unethical in their practices. Beware when you bring your car into this dealership. They come across all caring and concerned, yet 'try' to rip you off. Well now I have proof they are not reputable. I'm thinking about exposing this dealership for the 'butchers' they are, and writing an article about them to warn others about them in the Palm Beach County area, and beyond. More
by Victoria.MillsPB
Employees Worked With
Service
October 14, 2016
STELLAR, FABULOUS, THE BEST OF THE BEST Shortly after moving to Florida, I purchased my second Mercedes from MB of Palm Beach. This dealership is absolutely incredible from top management t Shortly after moving to Florida, I purchased my second Mercedes from MB of Palm Beach. This dealership is absolutely incredible from top management to the service "greeters". I purchased a new MB from this dealership yesterday following an accident. I can’t thank General Manager Brian Sattar and all of his “crew” enough for helping me through my “disaster”. Each of you made things so much easier for me in every way by going beyond the call of duty to help with every detail… Everything was done perfectly and efficiently and in a very personalized manner. I should also mention that I am most pleased, as well, with the Service Department, namely Brendan Saunders, John Nelson and Manager, RonYanni. All of my experience has been top notch and I highly recommend this highly organized and well managed dealership to anyone who wants a first class experience ! MB of Palm Beach is absolutely the finest dealership ever and it’s certainly a reflection of Brian's “hands on” management style and the caliber of the people employed. More
by Soozyl
Employees Worked With
Aaron Lederman, Joe Beresford, Eric Moreno
September 28, 2016
Mercedes Benz of Palm Beach is simply the best. I am now on my 9th new car from Mercedes Benz of Palm Beach. The new car sales manager, Bob Antonelli, is a no nonsense guy who always treats me fair I am now on my 9th new car from Mercedes Benz of Palm Beach. The new car sales manager, Bob Antonelli, is a no nonsense guy who always treats me fairly, with great respect and professionalism. Their deals cannot be matched. The dealership goes well beyond what would be normally expected to make sure that their customers are happy, and I could not be any happier with my new car, or the dealership. I highly recommend Mercedes Benz of Palm Beach as the very best dealership anywhere. More
by heflaw
Employees Worked With
Max Nugent
September 17, 2016
Amazing! Awesome! Inspiring! We bought a 2016 smart car from this dealership yesterday and I can tell you the experience was beyond 5 star. From the first time I called them to wh We bought a 2016 smart car from this dealership yesterday and I can tell you the experience was beyond 5 star. From the first time I called them to when I pulled out of the driveway with my new car, the team there was there for me. Bob Antonelli is the manager there and he is just fantastic. He is on it and how! I had several several questions for him about my lease return, about the new smarts, about a preowned car they had on the lot etc etc etc...and he answered all of them within minutes. Not once did he rush me. He was very patient and explained everything to me very well. I am very impressed to say the least. He really cared about his customers and takes a lot of pride in doing what he does. Laurie was my sales consultant and she was a pleasure to work with. She is very attentive and stood by my side the entire time. Very professional and knowledgeable as well. Daniel in the business office did a great job as well. He was very detailed with everything, triple checked all the paper work and made me feel very comfortable. Cheers to this amazing team! If you are looking for exceptional service along with a great deal, this is the place to go! Thanks again! More
by Ayush Maheshwari
Employees Worked With
Bob Antonelli, Laurie, Daniel
