Mercedes-Benz of Palm Springs

From the moment I walked through the door, Brenda Dryden handled every question or issue I expressed beautifully. She is knowledgeable regarding her product and can explain options so that a real human can handled every question or issue I expressed beautifully. She is knowledgeable regarding her product and can explain options so that a real human can understand them. Since the purchase and delivery of my car, Mercedes has been very accommodating and helpful teaching me about the many advances on this car. I recommend the agency and especially Brenda highly. More

Bought a beautiful 2024 EQ350+ but unfortunately it does not come with charging cables. I was unable to use my car until I purchase cables. Salesman did not know much and said to get an electrician to help. not come with charging cables. I was unable to use my car until I purchase cables. Salesman did not know much and said to get an electrician to help. Nice man at parts department did not know what to tell me to do as Mercedes does not sell cables. Finally found a young man that could help me search Amazon. Crazy at the price of the car! More

Customer service is very professional. I had my car serviced, unfortunately they needed to keep my car for a day or two. My complain was not having enough rental cars available. Unfortunat I had my car serviced, unfortunately they needed to keep my car for a day or two. My complain was not having enough rental cars available. Unfortunately, we have 2 other cars that were not available to drive during this time. More

Excellent communication skills and a willingness to go the extra mile to find a solution to the problem. the extra mile to find a solution to the problem. More

This is the second vehicle I've bought from Cody Vierra at Mercedes Benz of Palm Springs. Both Cody and the dealership made both my purchases smooth and pleasurable experiences. I appreciated their care an at Mercedes Benz of Palm Springs. Both Cody and the dealership made both my purchases smooth and pleasurable experiences. I appreciated their care and professionalism. More

Customer Service is poor and always trying to upsell work orders when the work is unnecessary. orders when the work is unnecessary. More

Always the best experience when I’m at this dealership, they go above and beyond to give the best service! they go above and beyond to give the best service! More

This morning my wife and I dropped of her car to get serviced and look at new convertible. Until someone came up to me to tell me I needed to find somewhere else to park my construction truck because th serviced and look at new convertible. Until someone came up to me to tell me I needed to find somewhere else to park my construction truck because they needed to make room for customers. I was wearing my work clothes and of course I'm Hispanic. He thougt I was part of the construction crew down the road at least hat is what he's excuse was. I brought this up to the manager because of course it made me feel very uncomfortable. But he also seemed to give one xxxx about the whole situation. Of course we are no longer buying there. More

Professional, great service, prompt, will continue to buy from this dealership and my salesman Cody, first class, professional from this dealership and my salesman Cody, first class, professional More

Wonderful reception when I arrived. They are all so helpful and their service response is A1. They are all so helpful and their service response is A1. More