Mercedes-Benz of Paramus

Love everything about the experience at Paramus except for the annoying AI phone response system. The worst! It took way too long and too much interaction with AI before you could finally reach a person for the annoying AI phone response system. The worst! It took way too long and too much interaction with AI before you could finally reach a person. Need to make it easier for the client to be able to reach a human being! More

The Service Advisor( Lee Reyes) was great. He checked us in as soon as we arrived. Advised us on the work that was needed. Kept us informed with phone calls. Solved all of our issues. He checked us in as soon as we arrived. Advised us on the work that was needed. Kept us informed with phone calls. Solved all of our issues. More

Nice showroom. Plenty of cars to choose from. Knowledgeable staff. Lovely café and waiting room. Plenty of cars to choose from. Knowledgeable staff. Lovely café and waiting room. More

I Went today to purchase a used vechicle at Mercedes Benz of Paramus salesrep Diego was very good . Its unfortunate that they have this used car manager who is aboustly unprofessional i presented my offer to of Paramus salesrep Diego was very good . Its unfortunate that they have this used car manager who is aboustly unprofessional i presented my offer to him 2 times my salesrep back in forth in his office 2 times declined my offer never once came out to speak to me and explain why he felt my offers wasnt good enough how are these people bosses?????? His name is Phillip Battaglino used car manager for Mercedes very poor unprofessional manor to deal with a potential client . Very bad busy this guy probably cost this dealership more money than they know . He Needs a class on how to deal with customer 101 people go elsewhere to buy a Mercedes much better places out there Good luck . More

The dealership team was incredibly helpful, caring and professional. Special thanks to Walter Chavez for exceptional service! professional. Special thanks to Walter Chavez for exceptional service! More

I appreciate that Mercedes gave me a loaner car. I do not live close to the dealership so sitting for hours is not ideal. I do not live close to the dealership so sitting for hours is not ideal. More

Fast efficient and courteous service to an emergency I will come back for all my routine services will come back for all my routine services More

We recently purchased a supposedly CPO 2023 AMG G63 G wagon. This list of fumbles and mistakes by this company and this sales manager is simply ponderous. We went in on good faith and purchase wagon. This list of fumbles and mistakes by this company and this sales manager is simply ponderous. We went in on good faith and purchase this car and they did not disclose that there was a complete color change wrap on the car but did say there was a full clear PPF and custom paint; there was only one key and it was with a fractured and taped together outer shell; a completely suspect 165 point inspection with a resultant faulty windshield wiper motor and fluid from it pouring out of the wheel well; drivers outer seat bolster broken and myriad other discrepancies which were not disclosed as per MBUSA CPO requirements. They did not transfer our registered plates from our car from NJ dealer to NYs in the ensuing month. there is no replacement temporary plate and zero response from the sales manger Mr. Adams. His initial response to our issues was, " what do you want me to do: buy it back?" I am sure it would have been easier to state " how can i help you?" That did not happen. He took and immediate stand off / defensive position. Until today, this saga continues one month later. We will be bring this car to Brooklyn Mercedes Benz to have a repeat 165 point inspection and correction of the other issues I would not ever recommend this dealership for any new or used cars. If you do buy a CPO car, make sure you read the ICR sheet (Inspect ion review) It is supposed to be reviewed point by point and handed to the customer which it was not. ( an email of a document i had never seen was sent with my signature electronically placed (cut and paste??) Buyer and consumer beware. There are other choices to buy your car. Do not go here. More

No issues, service was fine. Will use them for next scheduled service. Thanks I don’t agree that survey makes you give a response that contains 15 words. Will use them for next scheduled service. Thanks I don’t agree that survey makes you give a response that contains 15 words. More

I had an absolutely amazing experience at Mercedes-Benz of Paramus. From start to finish, everything was handled with professionalism, transparency, and genuine care. My salesman, Henri, was outstanding. of Paramus. From start to finish, everything was handled with professionalism, transparency, and genuine care. My salesman, Henri, was outstanding. I explained my situation to him, and he truly listened. He didn’t pressure me, didn’t play games — he went to work and made it happen. He kept me informed throughout the entire process and made sure I was comfortable every step of the way. Hands down, this was the best experience I’ve ever had at a car dealership. The level of customer service and respect I received was second to none. If you’re in the market for a vehicle, ask for Henri — you won’t be disappointed. Thank you again to the entire team at Mercedes-Benz of Paramus for making this such a smooth and positive experience. More