Mercedes-Benz of Paramus

Outstanding Dealership! !! The Service Department certainly represents itself with the utmost professionalism as it mirrors the best of the best Mercedes has to offer. Lee Re !! The Service Department certainly represents itself with the utmost professionalism as it mirrors the best of the best Mercedes has to offer. Lee Reyes along with Ben Wright and the entire team interact with dignity and respect as they demonstrate an outright commitment to excellence. When the roads are paved with respect, the way they are at Mercedes Benz of Paramus, loyalty comes naturally… THANK YOU TO A FANTASTIC TEAM,,, More

To whom it may concern, Since David Wong who sold me the car won't respond I'll reach out this way as well as blast reviews every where I can. I picked up a 2015 Infiniti on February 28 sold me the car won't respond I'll reach out this way as well as blast reviews every where I can. I picked up a 2015 Infiniti on February 28. This was my own fault for not looking things through and I understand that. But things were not handled correctly and everyone will be aware. Let's start here. I am mentally disabled from CT. Haven't driven in six years. Was excited to find a car I was interested in. I sent my 21 year old son on the evening of February 27th to check out the car and test drive it for me. David Wong was so desperate to get rid of this garbage car that he allowed my son without my permission to swipe a deposit of $500 demanding the car needed to be picked up the following day. Knowing I was located in CT. Not one phone call from the dealer asking if this was okay. He took a young adults word who had my card. Fine, yet illegal. I show up the next day after finding a way from CT. I was having a severe panic attack when arrived and didn't even look at the car thoroughly and this is where im at fault. Because I'm mentally disabled I assumed the deposit meant I was stuck with the car. I then sign a ton of papers not reading them thoroughly. Again. My error. I Get to the car after not even being offered a test drive of my own. See the front bumper is completely cracked. I ask David if we can take $500 off the price so I can repair it. He tried using 100 excuses as to why the price was firm. Again, because no words were exchanged with me about the sale from the salesmen I assumed I was legally stuck with the car because of that deposit. I get ready to drive off and see The radio knob is missing. Had to buy a whole used radio unit for $200 because fun fact. They don't sell the knob anywhere or any aftermarket piece. Windshield has a nice rock crack on it. Ripped and dirty paper floor coverings covering floor mats that had HOLES in them. They should have been thrown out. I felt like I picked up a 1995 with the way it was presented. Lug nuts thrown in the cup holder, the booklet to the car thrown on the floor on passenger side on top of a filthy paper mat. Dealer plate was put upside down on the car. Was told the heating shield would be replaced before pick up. That was never even touched. My son told me the car had the same dirt on the car that he looked at the night before. This is how I picked up my "new" car. Filthy. Understood it wasn't one of your expensive Mercedes and I guess that's why I was treated so poorly. This was supposed to be a thrilling and life changing experience for me. But it was nothing but a nightmare. This man knows I was driving back to CT and leaves me with less than a quarter tank of gas. I Made it to the bridge when the gas light pops on. I didn't even think to check the gas level on a car I just purchased. As it gets dark andI turn my lights on. I notice the fog light is out. Again. Not just a small purchase of a bulb. The unit needs swapping. Next day it rains, I go to use the wipers. Well those are torn to shreds! Not useable. Had to pull over and wait the storm out. Is this acceptable for a high end car dealer? To not check all of these things? I UNDERSTAND it was a used car. But is this how u treat customers who don't buy a brand new Mercedes? Between the fog light and wipers. These are things that should be handled before putting the car up for sale. Even gas! The horn also needs to be replaced. Never thought about checking that. Another safety feature. Here's another huge issue. The car I bought has 103 thousand miles as advertised. The paper he gave me stats the car has 133 thousand miles on it. Which is correct? Was this a typo? Unfortunately, I didn't notice that until I was home and read everything over. These are legal issues. I sent that to my salesman, who read the text and ignored all of it. I am deeply disappointed with service here More

Great service. The process was quick and painless. Henri answered all of our questions and offered follow up assistance as well… The process was quick and painless. Henri answered all of our questions and offered follow up assistance as well… More

Purchased a new GLS450 for my wife and after 20,000 miles the front leather seats were showing tears / rips on the outside front seat bolsters. When the car went into service for maintenance I showed this t the front leather seats were showing tears / rips on the outside front seat bolsters. When the car went into service for maintenance I showed this to my service advisor who immediately responded with we've been having issues with these seats doing this, I’ll have the driver’s seat cover replaced but the passengers isn’t as bad (it had started to tear but not as bad as the drivers) we’ll wait on that one till you bring the car in again before the warranty is up. I still had approximately another year before the 4 years was up since the car is only driven about 8,000 miles a year. Purchased the car on 11/30/20, signed all documents on 11/30/20 and drove the NEW showroom car home. As Mercedes Benz advertises their warranty to be a 4 year/ 50,000 mile warranty, whichever comes first, please keep this in mind as you read forward ! I called the service department at Paramus Mercedes Benz on 11/19/24 as I was instructed by the service advisor to recheck the front passenger seat for rips / tears. I was then told that the warranty expired by 2 days, I said impossible ! I still have approximately 2 weeks and another 20,000 miles (odometer reading 29,000 miles) before the warranty ends. The service advisor from Paramus Mercedes Benz informed me that the warranty on the car began the day the dealership received it ! This is false advertising then ! So, if the car sits at the dealership for 3 months untouched when a customer buys it he’s not getting a 4 year warranty he’s getting 3 years & 9 months ! I purchased and was sold the car as “NEW” I expect 4 years and 50,000 miles as advertised. These seats are defective in the way they wear or the leather is too thin with not enough smooth support under them. I've owned 8 Mercedes Benz's and many other German cars and I can assure you l've never had a car or traded in a car with a ripped seat !! Two days over a false warranty and something that should have been replaced when the driver’s seat cover was replaced months earlier. Especially since this seems to be happening on other GLS’s. You would think Mercedes Benz North America would address this issue with a recall if signs of premature wear was visible on their leather seats. A leading car manufacturer such as Mercedes Benz and the Paramus Mercedes Benz dealership should be ashamed for not honoring the warranty of a known and company admitted issue !! More

I've dealt with Rob on car purchases for both my son's. He is truly a no xx, straight up guy. He made both experiences quick, easy and a pleasure. I recommend him 100/100 times He is truly a no xx, straight up guy. He made both experiences quick, easy and a pleasure. I recommend him 100/100 times More

Turk made it happened! Very professional when working for you, he is on your side 100% dont believe me; go see him and he will prove it to you. This time was for my son…soo Very professional when working for you, he is on your side 100% dont believe me; go see him and he will prove it to you. This time was for my son…soon it will be for me😃 More

Very Poor Customer Service! ! I purchased a 2021 Pre-Owned BMW 430 and after paying for the car was told there was only one key. Dennis Adams, the General Sales Manager refused t ! I purchased a 2021 Pre-Owned BMW 430 and after paying for the car was told there was only one key. Dennis Adams, the General Sales Manager refused to provide a replacement key saying that you only receive what whatever keys came with a pre-owned car. I explained to him that I was not notified there was only one key prior to purchase and that I may not have purchase the car if I knew I had to pay over $400 for a replacement key. I expected a much higher level of customer service from a Mercedes Benz General Sales Manager. After i asked to cancel the deal and requested they take back my trade Dennis offered to get me a replacement key at dealership cost from a local BMW dealership owned by his Parent Company Lithia Motors. He also reluctantly agreed to send me a check for another $100. The replacement key still cost me $216. I have previously purchased a new Mercedes from this dealership as well as several BMWs from sister BMW dealerships owned by Lithia Motors. I will never purchase another car from a Lithia Motors dealership. Very poor customer service skills! More

Best dealership experience ever. Turk Bertan went way and above expectations, especially for someone who was buying a cheaper used car.Still got 1st class treatment from start to fi Turk Bertan went way and above expectations, especially for someone who was buying a cheaper used car.Still got 1st class treatment from start to finish More

Vehicle has ELW cpo AC is straight luke warm Service advisor 100% attitude and acted as if “he’s” paying for it. Wanted 350$ diag fee yea no thanks Claimed if Freon low not covered (another tactic to advisor 100% attitude and acted as if “he’s” paying for it. Wanted 350$ diag fee yea no thanks Claimed if Freon low not covered (another tactic to deny to charge more) air conditioning systems do use Freon for no reason if there is a leak in the sealed system then you will have a low condition thus meaning a faulty part is leaking. Contacted Mb USA they were surprised Will not come here for anything and will send a email to all my employees letting them know to avoid Paramus of MB More