Mercedes-Benz of Paramus

The advisor guided me through the process very carefully and my car maintenance was performed. and my car maintenance was performed. More

Very friendly staff fast service and can’t go wrong with a clean facility and free coffee water a clean facility and free coffee water More

Theresa sets the example in everything she does. I adore her for all the right reasons. I adore her for all the right reasons. More

Was very impressed with the entire team My experience was really good I’m definitely coming back was really good I’m definitely coming back More

Buying my first car should have been exciting—but my experience at Mercedes-Benz of Paramus has been frustrating. I chose to purchase from this dealership because my father recently bought a car here, s experience at Mercedes-Benz of Paramus has been frustrating. I chose to purchase from this dealership because my father recently bought a car here, so I figured my purchase would be seamless. After agreeing on a vehicle on May 24, my father and I were left waiting for hours with no communication. When we finally met with the finance manager Richard Leonardo, we were pressured and misinformed about interest rates and warranties. Even worse, a tire warranty I explicitly declined was added to the contract without consent. We returned to fix the error, and were promised a refund and a follow-up the same day. Never heard back. After multiple ignored calls, we had to return AGAIN in person on June 23 to sign a new contract—still not the price originally agreed to. Was told there was "nothing they could do." As of July 24 (two months after purchase) the dealership still hasn’t sent the corrected contract to the bank, and I’m being billed for the wrong amount. No one returns calls. I even requested to speak to the General Manager. I feel taken advantage of, misled, and cheated. Avoid this dealership if you value honesty, transparency, and basic respect. More

Completely Disrespected by Finance Manager Richard Leonardo On May 28, 2025, I went to Mercedes-Benz of Paramus with my friend Joselin, who was ready to lease a car with a $6,000 down payment and a Leonardo On May 28, 2025, I went to Mercedes-Benz of Paramus with my friend Joselin, who was ready to lease a car with a $6,000 down payment and an 850 credit score. Because she doesn’t speak English fluently, she asked me to come with her to help translate and understand the lease terms. I have experience with leases, so I was there to support her and ask the right questions. She had already spent five hours at the dealership the day before. On this day, we were there from 3:00 p.m. to almost 8:00 p.m. asking questions and trying to understand unclear fees and changes in the paperwork. I was speaking calmly and respectfully, but the finance manager, Richard Leonardo, became irritated the moment I started asking questions. When I politely asked him to lower his voice, he got even more upset. When I stood up and placed the paperwork into an envelope to ask whether we were moving forward with the deal, Richard snatched the papers from my hand and threw them into the shredder without my permission. I immediately asked him to give me the paperwork back because it included my friend’s personal information, such as her credit score and a signed copy of a previous lease agreement. He responded by saying, “That paperwork doesn’t belong to her. It belongs to the dealership.” I explained to him that it absolutely contained her private information and that shredding it was completely inappropriate. As a woman and a Latina, I left that dealership feeling completely disrespected and dismissed. I was calm, professional, and simply advocating for someone who trusted me to help her understand a serious financial decision. Due to this experience, Joselin told me that she never wants to step into a dealership again. She left with a bad taste in her mouth. She was nervous, visibly shaken, and deeply discouraged. No customer should ever be made to feel that way, especially when trying to make an informed decision. Even if they had offered her the same car at a better price, we would never return. Respect and basic human decency should be the standard, not the exception. More

Outstanding Dealership! !! The Service Department certainly represents itself with the utmost professionalism as it mirrors the best of the best Mercedes has to offer. Lee Re !! The Service Department certainly represents itself with the utmost professionalism as it mirrors the best of the best Mercedes has to offer. Lee Reyes along with Ben Wright and the entire team interact with dignity and respect as they demonstrate an outright commitment to excellence. When the roads are paved with respect, the way they are at Mercedes Benz of Paramus, loyalty comes naturally… THANK YOU TO A FANTASTIC TEAM,,, More

To whom it may concern, Since David Wong who sold me the car won't respond I'll reach out this way as well as blast reviews every where I can. I picked up a 2015 Infiniti on February 28 sold me the car won't respond I'll reach out this way as well as blast reviews every where I can. I picked up a 2015 Infiniti on February 28. This was my own fault for not looking things through and I understand that. But things were not handled correctly and everyone will be aware. Let's start here. I am mentally disabled from CT. Haven't driven in six years. Was excited to find a car I was interested in. I sent my 21 year old son on the evening of February 27th to check out the car and test drive it for me. David Wong was so desperate to get rid of this garbage car that he allowed my son without my permission to swipe a deposit of $500 demanding the car needed to be picked up the following day. Knowing I was located in CT. Not one phone call from the dealer asking if this was okay. He took a young adults word who had my card. Fine, yet illegal. I show up the next day after finding a way from CT. I was having a severe panic attack when arrived and didn't even look at the car thoroughly and this is where im at fault. Because I'm mentally disabled I assumed the deposit meant I was stuck with the car. I then sign a ton of papers not reading them thoroughly. Again. My error. I Get to the car after not even being offered a test drive of my own. See the front bumper is completely cracked. I ask David if we can take $500 off the price so I can repair it. He tried using 100 excuses as to why the price was firm. Again, because no words were exchanged with me about the sale from the salesmen I assumed I was legally stuck with the car because of that deposit. I get ready to drive off and see The radio knob is missing. Had to buy a whole used radio unit for $200 because fun fact. They don't sell the knob anywhere or any aftermarket piece. Windshield has a nice rock crack on it. Ripped and dirty paper floor coverings covering floor mats that had HOLES in them. They should have been thrown out. I felt like I picked up a 1995 with the way it was presented. Lug nuts thrown in the cup holder, the booklet to the car thrown on the floor on passenger side on top of a filthy paper mat. Dealer plate was put upside down on the car. Was told the heating shield would be replaced before pick up. That was never even touched. My son told me the car had the same dirt on the car that he looked at the night before. This is how I picked up my "new" car. Filthy. Understood it wasn't one of your expensive Mercedes and I guess that's why I was treated so poorly. This was supposed to be a thrilling and life changing experience for me. But it was nothing but a nightmare. This man knows I was driving back to CT and leaves me with less than a quarter tank of gas. I Made it to the bridge when the gas light pops on. I didn't even think to check the gas level on a car I just purchased. As it gets dark andI turn my lights on. I notice the fog light is out. Again. Not just a small purchase of a bulb. The unit needs swapping. Next day it rains, I go to use the wipers. Well those are torn to shreds! Not useable. Had to pull over and wait the storm out. Is this acceptable for a high end car dealer? To not check all of these things? I UNDERSTAND it was a used car. But is this how u treat customers who don't buy a brand new Mercedes? Between the fog light and wipers. These are things that should be handled before putting the car up for sale. Even gas! The horn also needs to be replaced. Never thought about checking that. Another safety feature. Here's another huge issue. The car I bought has 103 thousand miles as advertised. The paper he gave me stats the car has 133 thousand miles on it. Which is correct? Was this a typo? Unfortunately, I didn't notice that until I was home and read everything over. These are legal issues. I sent that to my salesman, who read the text and ignored all of it. I am deeply disappointed with service here More

Great service. The process was quick and painless. Henri answered all of our questions and offered follow up assistance as well… The process was quick and painless. Henri answered all of our questions and offered follow up assistance as well… More

Purchased a new GLS450 for my wife and after 20,000 miles the front leather seats were showing tears / rips on the outside front seat bolsters. When the car went into service for maintenance I showed this t the front leather seats were showing tears / rips on the outside front seat bolsters. When the car went into service for maintenance I showed this to my service advisor who immediately responded with we've been having issues with these seats doing this, I’ll have the driver’s seat cover replaced but the passengers isn’t as bad (it had started to tear but not as bad as the drivers) we’ll wait on that one till you bring the car in again before the warranty is up. I still had approximately another year before the 4 years was up since the car is only driven about 8,000 miles a year. Purchased the car on 11/30/20, signed all documents on 11/30/20 and drove the NEW showroom car home. As Mercedes Benz advertises their warranty to be a 4 year/ 50,000 mile warranty, whichever comes first, please keep this in mind as you read forward ! I called the service department at Paramus Mercedes Benz on 11/19/24 as I was instructed by the service advisor to recheck the front passenger seat for rips / tears. I was then told that the warranty expired by 2 days, I said impossible ! I still have approximately 2 weeks and another 20,000 miles (odometer reading 29,000 miles) before the warranty ends. The service advisor from Paramus Mercedes Benz informed me that the warranty on the car began the day the dealership received it ! This is false advertising then ! So, if the car sits at the dealership for 3 months untouched when a customer buys it he’s not getting a 4 year warranty he’s getting 3 years & 9 months ! I purchased and was sold the car as “NEW” I expect 4 years and 50,000 miles as advertised. These seats are defective in the way they wear or the leather is too thin with not enough smooth support under them. I've owned 8 Mercedes Benz's and many other German cars and I can assure you l've never had a car or traded in a car with a ripped seat !! Two days over a false warranty and something that should have been replaced when the driver’s seat cover was replaced months earlier. Especially since this seems to be happening on other GLS’s. You would think Mercedes Benz North America would address this issue with a recall if signs of premature wear was visible on their leather seats. A leading car manufacturer such as Mercedes Benz and the Paramus Mercedes Benz dealership should be ashamed for not honoring the warranty of a known and company admitted issue !! More