Mercedes-Benz of Paramus

People in Paramus Mercedes dealer is professional and helpful if they want it but I like deal with them so thank you I buy a lot of parts for my w140 S class Mercedes for years. helpful if they want it but I like deal with them so thank you I buy a lot of parts for my w140 S class Mercedes for years. More

Great service very timely and professional. Would definitely recommend the dealership. Looking forward to our next visit Would definitely recommend the dealership. Looking forward to our next visit More

Great service Friendly staff Buy all my Mercedes gear here I highly recommend this dealership here I highly recommend this dealership More

Troy was my service manager- he was very knowledgeable and courteous. Answered all of my questions and a pleasure to work with. and courteous. Answered all of my questions and a pleasure to work with. More

A little too long wait for a simple oil change (1st service), although it is ok, prefer a good quality service vs. speedy in and out. service), although it is ok, prefer a good quality service vs. speedy in and out. More

Like always Theresa saved my day. I was greeted by another specialist named Tamar or Tamara that her first words were: we will not be able to get your car today…..I said I have an appo I was greeted by another specialist named Tamar or Tamara that her first words were: we will not be able to get your car today…..I said I have an appointment and took the day off to solve this engine light situation that my car has. She answered: don’t get nasty with me and don’t throw the door in my face. At that point I requested a manager whom with no problem called Theresa and she took my information and 2 hours later the problem was solved and I was happy again. That person needs more training in showing empathy and don’t rush to determine that the car can’t be seen, specially since a light engine can develop into a bigger problem. Thanks Theresa you’re the best . More

I purchased a CPO GLS 580 from these jokers a couple of years ago. It came with the staggered 23" wheels which, had I done proper research, would have found that they only come in summer tires so I ended u years ago. It came with the staggered 23" wheels which, had I done proper research, would have found that they only come in summer tires so I ended up buying four new winter tires and rims. At the time of purchase I bought the tire package from Richard the financial manager. What a mistake. A month after owning the car, my wife got a flat on a Sunday 3 hours away. Guess what, Mercedes tire package they sold me didn't help me get the car back home so we had to pay out of pocket. Lesson #1 don't buy the tire package from Mercedes. Lesson #2 - don't buy a car from this dealership. Here's why, I ultimately decided to sell the car and requested my tire package be refunded for the pro rated amount. I formally made the request in April this year and was told I'd get back over $3000. Now it's July 31st and the salesman, Andres, has gone dark and will not reply to me after numerous requests for the refund. Now I've reached out formally to the dealership's GM and now I'm communicating with a bot. I would call again but we've already spoken on the phone. I simply want the refund so I can move on from this disaster. Do yourself a favor, if you insist on buying a Mercedes, find a different dealership who cares about their customers. Now that I own a BMW instead, I'll never go back. Thanks Richard and Andres, class acts. More

I was looking for a good car off a lease and was lucky to meet Brandon at Prestige Mercedes in Paramus. He’s a seasoned pro and it could not have gone smoother. No high pressure nonsense, just straightforwar meet Brandon at Prestige Mercedes in Paramus. He’s a seasoned pro and it could not have gone smoother. No high pressure nonsense, just straightforward talk and I got a great deal. More