Mercedes-Benz of Paramus
Paramus, NJ
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I honestly don’t know where to begin I purchased my car from a Lithia owned store, and since my car has the lithia platnium coverage I can only fix it at a lithia owned store. My tow truck got to the deale from a Lithia owned store, and since my car has the lithia platnium coverage I can only fix it at a lithia owned store. My tow truck got to the dealership supposedly I didn’t have an appt so the service manager denied the car and we proved we have an appt then all of a sudden they take in smart cars and the service manager tells me to go f my self to another dealership in Manhattan when it can’t get fixed unless it’s a lithia owned store I have called corporate many times tried to reach the general manager many times honestly worst customer service ever. The service manager was a complete a hole to the tow truck driver to me worst experience ever I have never been treated like this in my life and honestly now I know why people hate dealing with dealerships they are a bunch of heartless people. Like I am just trying to get my fathers car fixed nothing more nothing less. He needs to get around to work it’s not like I am asking for so much I have paid for the full warranty for a reason. To make sure I don’t have to deal with the headaches!!!!!!! SERVICE MANAGER IS AVAILABLE VERY DISRESPECTFUL HUMAN BEING More
At first I did give them a good review till I realized I got scammed, sales person that I was dealing with is Valeria Meneses and at first she was very helpful and I dint mind leaving a good review even tho got scammed, sales person that I was dealing with is Valeria Meneses and at first she was very helpful and I dint mind leaving a good review even though she actually asked me to leave her good review , this was Saturday March 30th , sale went very smoothly (2 hours I was out driving new car ) I specifically told her I wold like to finance with my bank because they do have good rates, she told me it would take about 2 hours to get answers from the bank even though we had 780 credit score, she texted me with “ I have great news Mercedes finical is giving me better rates then my bank “ so I texted back what is the rate? She texted back with ohhhh it’s against the law to text you the rate , I was exited without thinking that she actually scamming me because the rate she and her friend finical manager were giving me was almost 10% , after we got the car and left dealership we called our bank to find out that they never requested any rates or loan from my bank , at this point I really felt like a fool for trusting her , so i asked my bank to refinance and they came with almost 3 points less then dealership , so I refinanced the very first week , now im trying to cancel my $ 1600 GAP insurance with dealership, that is impossible because nobody answers the phones NOBODY, it’s almost 4 weeks trying to talk to someone and got nowhere, I texted valeria if she had direct number for financial department, her answer was (Hi what do you need to get in touch with them maybe I can help ) so I told her why , this was 6 days a go she never responded back , its really frustrating to have this kind of experience wen you are paying top dollar for a car , I can’t believe that they represent Mercedes , please be careful wen financing or buying any extra warranty or insurance from this dealership they will scam you and good luck trying to cancel anything, please call your bank first , gas station has better service , I hope someone from dealership with some curtesy reads this and does the right thing 646-721-4136, we supposed to go back and purchase another car that my wife absolutely loved but after this experience absolutely not !!!! Never, my sales rep knew this to .. even had appointment with her , we are in process of purchasing new car with different dealership in Edison , big big difference on costumer service More
I purchased a preowned c300 a year ago and was told when we signed the deal the first oil change was complimentary. When I called to schedule the service they said they had no record of it. I tried calling we signed the deal the first oil change was complimentary. When I called to schedule the service they said they had no record of it. I tried calling my sales rep who unfortunately was no longer there. Trying to get an answer was a nightmare because everything is automated. Going back to Lexus with my business next time More
We had Giovanny Riley for a salesman. He was amazing. He went above and beyond to make sure we were happy. We contacted him from New Hampshire because our daughter was looking and we fou He was amazing. He went above and beyond to make sure we were happy. We contacted him from New Hampshire because our daughter was looking and we found a used Mercedes SUV that she had her heart set on. Gio made it happen. We could not be more happy with our experience at Mercedes Benz of Paramus! We will be back to buy more cars from Gio! More
I Only like and buy German cars. And while I like other brands… from now on… I ONLY buy MB from Andrew Falco at Paramus MB! Andrew is a gem… a mensch, a guy who gives it to you st And while I like other brands… from now on… I ONLY buy MB from Andrew Falco at Paramus MB! Andrew is a gem… a mensch, a guy who gives it to you straight and wants to do his absolute best for you (even if that means coming in on his day off). He’s not interested in a quick sale but rather maintaining an honest relationship for the long term. Very happy with service as well… quick, no xx and reliable. Andrew and Paramus MB will see that you’re satisfied… LONG after the sale. Great experience! More
I bought a Toyota Land Cruiser from this dealership with flood damage. After documenting with an inspection from a local new car dealer verifying the damage, they still refuse to buy back the vehicle. The s flood damage. After documenting with an inspection from a local new car dealer verifying the damage, they still refuse to buy back the vehicle. The sales manager Dennis said he would buy back the car if I could verify through a dealer inspection, he lied. I am now forced to take legal action against this dealership. I would never trust this dealership. More
This dealership is very good salesmen Kristian Klouda was extremely helpful in all areas and very knowledgeable made my experience very easy extremely helpful in all areas and very knowledgeable made my experience very easy More
I should have gone to a Joe Blow dealership with the way that I have been treated by this dealership. They knew they sold me a lemon with this 2014 Mercedes Benz GLK350. Just got is 1/4/24 and now the eng that I have been treated by this dealership. They knew they sold me a lemon with this 2014 Mercedes Benz GLK350. Just got is 1/4/24 and now the engine light is on. They knowingly sold me this piece of junk vehicle. At least I would have spent less and gotten better resolution with some cheap no name dealer. More
Half of these people are long gone or misrepresented. They must have 10-12 service advisors and only one is listed here. Reflective of the care and attention the dealer presents They must have 10-12 service advisors and only one is listed here. Reflective of the care and attention the dealer presents More
Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Paramus service department for a loaner vehicle of any kind so that I can get to work while the recall issue is being resolved. The service department said they will call me back. After 3 weeks of not hearing from anyone I decided to call them and had to reiterate the whole process again. After a long hold, the service manager came on the phone said that they will not provide a loaner because it is a Mercedes-Benz Sprinter van. I asked why and they said they just don't. Without further explanation from them, I was reluctant to have the van fixed. I'm currently driving a van with faulty software issues that is of no cause by me. I WILL NEVER EVER PURCHASE ANY VEHICLE FROM MERCEDES-BENZ OF PARAMUS. THEY DON'T KNOW HOW TO TREAT CUSTOMER. VERY MEAN AND DISHONEST. ALL IN FOR THE MONEY AND NO CUSTOMER SATISFACTION. WORSE DEALER EVER. WOULD YOU GO THERE? I KNOW I WOULD NOT. STEVEN. More