Mercedes-Benz of Paramus

Thorough and Helpful Mark was very helpful, kept me apprised in the progress of repairs and was fair in assessing charges. I was very pleased with his professionalism, kno Mark was very helpful, kept me apprised in the progress of repairs and was fair in assessing charges. I was very pleased with his professionalism, knowledge and assists. Axel as always keeps the front operating smoothly and whenever he is there my experience is improved. More

Very bad service and very very high cost I am so mad from your service About 10 months ago I had an expensive service at your area that count me over $ 6,000.00 When I received the car afte I am so mad from your service About 10 months ago I had an expensive service at your area that count me over $ 6,000.00 When I received the car after 5 days at your service area, I found 4 messages in the dashboard and 1 of these messages is in red color I retired back to the service and asked why? Chris F told me it is a computer problem and you just ignore it or it will cost me another $ 2,000.00 to chech the computer By the way 1 month before this incedent I had maintainance of the car for about $.1,000.00 Yesterday ( 6/18/2018 ) I broughtt the same car to Chris F to fix the wright back tire and reminded him that the tire is under warranty but when I went to pay he told me the charge is $ 181.87 way? More

Excellent !!! It was amazing the way I felt every time. Happy to be part of PARAMUS TEAM.i can give AAA+++for the job done in my car. God bless you It was amazing the way I felt every time. Happy to be part of PARAMUS TEAM.i can give AAA+++for the job done in my car. God bless you More

over promised under delivered I have owned 9 MB and currently leasing three vehicles. just switched from Benzel Busch to Prestige. Could not drive car because seat was broken a I have owned 9 MB and currently leasing three vehicles. just switched from Benzel Busch to Prestige. Could not drive car because seat was broken and was to far back. called on a Wednesday and was told next available time was the following week. also was told can't get a loaner car for at least three weeks. I was going away. asked if i can drop car off before the weekend. was told no. got my sales person involved. Dropped car off on a Thursday. called Tuesday car was not ready and told part had to be ordered and will be in Wednesday or Thursday mid day the latest. All along i never received a status call from my advisor with status on the vehicle. Called Thursday late afternoon was told no part. Received a call from the service advisor on Saturday. Great news we got the part and will fix the car Monday. I believe only reason i received the phone call was because i complained to my sales person. On Monday I made arrangement to be driven to work with the plan to take an uber to the dealership which is 25 miles from my house. The only reason i went to this dealership as opposed to the two others that are closer to my home is my loyalty to the sales person. at 6:30 Monday night i called and was told car not ready and was not worked on. at this point i flipped out. spoke to the service advisor and his response was "sorry we were to busy" . I was told service manager works until 10pm. i asked for a call back that night. did not receive until the following morning. On the call the manger said he was going to "make some calls to MB corp to see what he can do". since the car was on warranty and the leasing is done through MB finanaciail and service was covered under warranty i said "what are you going to do? knowing nothing will be done". it's four business days later and he has not called me back. As a loyal customer to MB brand and loyal to my prior salesman 1) i will never use Prestige for service or vehicle purchase 2) I"m so dissatisfied with MB corporate reducing the amount of loaner cars and not treating me as a preferred customer for my long term loyalty and the fact i currently have three MB vehicles of which I am paying of 3K per month. If i had to make a decision today, i would not get another MB again. More

Seamless Jieun made the process so painless. She treated us like family and made sure That every detail was taken care of personally. Only the best people i Jieun made the process so painless. She treated us like family and made sure That every detail was taken care of personally. Only the best people in the other departments could work with us. I would recommend visiting Jieun To my family and friends. More