Mercedes-Benz of Paramus

Reprogram Parts and diagnostic I want to say Thanks for Teresa Z. for the best service advisor and her menager Richard for the best experience and helping my issue to be done and ha I want to say Thanks for Teresa Z. for the best service advisor and her menager Richard for the best experience and helping my issue to be done and have best result on my car. Please give a high points to Teresa also for responsability and make sure costumer is happy also. More

Used car Jieun is very helpful and attentative to your questions. She helped me get the car I wanted and did not give up. Thank you Jieun. Jieun is very helpful and attentative to your questions. She helped me get the car I wanted and did not give up. Thank you Jieun. More

Top-rated Customer Service! Pulled into the dealership on an emergency basis nearing closing time on a Saturday afternoon. My new lease had been leaking oil profusely and I was a Pulled into the dealership on an emergency basis nearing closing time on a Saturday afternoon. My new lease had been leaking oil profusely and I was afraid to drive it any further. They immediately put me at ease, examined the car, kept it there to work on first thing Monday morning. They got me into a loaner car and off I went continuing on my errands. The following Monday they called to keep me informed of the problem and I was able to pick up my car Wednesday afternoon.....great service with a smile! More

What is TITLE OF YOUR REVIEW? I don't believe that this time I dealt with the best service manager. His name is MURPHY. I left the place with the clear sensation that this manager I don't believe that this time I dealt with the best service manager. His name is MURPHY. I left the place with the clear sensation that this manager was not as clear and precise as he should have been. And I sincerely hope that I don't have to come back for the same reason. Again, THIS time I didn't feel comfortable at time I left your place. More

Excellent customer service I am pleased with the customer service of MB of Paramus. Chris has been very helpful as he made sure I knew what was going on from the importance of p I am pleased with the customer service of MB of Paramus. Chris has been very helpful as he made sure I knew what was going on from the importance of pricing to knowing that everything was okay with the vehicle. Thank you! More

Helpful staff Great place and very helpful staff. jieun was awesom to deal with. honest and upfront about the whole process. I Had a great experience at here. Great place and very helpful staff. jieun was awesom to deal with. honest and upfront about the whole process. I Had a great experience at here. Thanks again, jieun!! More

Excellent costumer service! I am very pleased with the costumer service of MB of Paramus Service Center. Very courteous and knowledgeable staff, they make sure all the problems a I am very pleased with the costumer service of MB of Paramus Service Center. Very courteous and knowledgeable staff, they make sure all the problems are fixed and give you all the details. The ambience is welcoming and the refreshments very good. More

Superior Sales Experience I've never been treated with more respect from a new car dealer. It was a very pleasant buying experience from beginning to end. There was absolutel I've never been treated with more respect from a new car dealer. It was a very pleasant buying experience from beginning to end. There was absolutely no pressure to buy. I highly recommend my salesperson, Henri Sabar - very professional, knowledgeable, patient, and friendly. I'm sure that I will be coming back for my next vehicle. More

Had to "hunt down" service rep to get information on car I have had 2 mercedes and due to continued horrible service at Prestige I won't buy another one. My son dropped his car off on a Wednesday evening. I have had 2 mercedes and due to continued horrible service at Prestige I won't buy another one. My son dropped his car off on a Wednesday evening. The service rep (Joe Candela) told him he would call him the next day with estimates on fixing 2 issues. They were also replacing a defective air bag that was a manufacturing recall. Next day never got a call. On Thursday my son and I both called and no-one had any info for us (Joe Candela was off that day). Service receptionist had trouble even seeing in system that our car was there! That night (I called and asked for the service manager). He was in a meeting but was supposed to call me or my son. I then called him and left him a very unhappy voicemail explaining our inability to contact anyone with info on our car. I asked him to call me. He never did (Richie Nelson) Finally after again calling and being very upset another service rep called me with an estimate. (Dan Murphy). He was very nice and said the car would be fixed and ready late Friday afternoon. On Friday again it was mid day and we had not heard from ANYONE at this dealer. My son called Joe Candela and he said the car would not be ready as promised until MONDAY! On Monday the car was finally ready but the estimate we were given was not correct and we were charged another $80 for a socket (which no-one ever discussed with us). No-one ever called us to apologize or handle our frustration. I will never go there again. No excuse because of this bad service dept I have bought 2 Lexus cars because Prestige Lexus service is amazing. They call or text you when they say they will and I have never had anything but a positive experience. More