Mercedes-Benz of Paramus

A+ service I’m very happy with the customer service I received. The car drives much smoother and it seems like all of my issues with the car have been fixed. I’m I’m very happy with the customer service I received. The car drives much smoother and it seems like all of my issues with the car have been fixed. I’m a happy customer. More

Convenient and easy I was facing and ultimately had emergency open heart operation, at the same time I was contacted to schedule my service. Mercedes Benz of Paramus mad I was facing and ultimately had emergency open heart operation, at the same time I was contacted to schedule my service. Mercedes Benz of Paramus made it simple and convenient. Unfortunately I can not identify the people who I talked to, but each person was helpful and courtesy. More

Wonderful service! Shopping for a new car can be stressful but Joel Castaneda and the entire team made it a wonderful experience. Joel went above and beyond to ensure ou Shopping for a new car can be stressful but Joel Castaneda and the entire team made it a wonderful experience. Joel went above and beyond to ensure our satisfaction every step of the way. He was extremely helpful and patient with all our requests, transparent, knowledgable and communicative. He kept me updated on the status of the car and was always quick to respond to any of my calls, emails or texts. All in all I couldn't be happier with my new car and the amazing service! I highly recommend Joel and Mercedes Benz of Paramus. Thank you Joel! More

Excellent Mercedes Dealership Everyone that I dealt with at Paramus Mercedes was extremely knowledgeable, professional and helpful . I walked into the dealership to look at the Everyone that I dealt with at Paramus Mercedes was extremely knowledgeable, professional and helpful . I walked into the dealership to look at the selection of Mercedes at approximately 1 PM on a Friday and left with a purchase of a Mercedes CLA 250 at 4:30pm that same day. The speed and accuracy of the preparation of the sale of the vehicle was amazing. If you want to purchase a Mercedes at a dealership where the staff seriously understands their customers, this is the dealership to go to . More

New Sprinter 4x4 Had a great experience buying my new Sprinter from Nick at MB Paramus. He was super helpful and diligent in getting the custom windows ordered and in Had a great experience buying my new Sprinter from Nick at MB Paramus. He was super helpful and diligent in getting the custom windows ordered and installed by the dealer's upfitter. most salespeople are friendly but Nick truly went avove and beyond...three plus weeks of emails, phone calls, status updates and logistics, and Nick did make it happen, and the van is beautiful. I was not too serious about the van, but figured I would pursue it until it became unrealistic. Next thing I know I am driving the van home from New Jersey! thank you Nick and MB Paramus! The rest of the staff was extremely helpful and polite as well. More

Brake Issue Steve handled everything perfectly...as usual! He identified the problem, relayed the information and price and was able to get the job done in a time Steve handled everything perfectly...as usual! He identified the problem, relayed the information and price and was able to get the job done in a timely manner More

Car needed several items to be serviced Chris Furbacher handled my daughters repair on her car in a quickly manner. I appreciate his help I’m getting the car done and rechecking everything b Chris Furbacher handled my daughters repair on her car in a quickly manner. I appreciate his help I’m getting the car done and rechecking everything before I received it back for my daughter to drive. Thank you More

Sending all my contacts to Jamali Howell Jamali is amazing. He was through, informative, and patient. He is the best sales representative that I have had. I will use him again and again. Th Jamali is amazing. He was through, informative, and patient. He is the best sales representative that I have had. I will use him again and again. Thank you. Please add more sales reps like him. He is the epitome of the Best or Nothing. More

Very long waiting time Very long wait for a customer service employee at arrival, If an appointment is giving for a time, no need to wait so much. Monte Harris was very pr Very long wait for a customer service employee at arrival, If an appointment is giving for a time, no need to wait so much. Monte Harris was very professional, called me with all information needed. More

A New Day for this Dealership Fantastic experience, start to finish. Jason has changed the entire culture of this dealership. Atmosphere in the past was a little stuffy, maybe a li Fantastic experience, start to finish. Jason has changed the entire culture of this dealership. Atmosphere in the past was a little stuffy, maybe a little unprofessional - not now. Everyone friendly, happily busy, welcoming, going the extra mile. Turk was fantastic to work with. Can’t say enough good things about this place. Recommending to all friends & family. More