Mercedes-Benz of Paramus

Years ago I leased a C300 from MB of Paramus. I chose to return to the service department after a horrible experience with MB of Caldwell a few weeks. ago. Long story short they took my car in I chose to return to the service department after a horrible experience with MB of Caldwell a few weeks. ago. Long story short they took my car in for service, mentioned it might not be done that day, which was OK. 2 days later it was not even started, so I immediately told them to not do any work and I was coming to get it. Such bad scheduling. I decided to call MB of Paramus and you were very accommodating and might I even add less money for the same services. Gloria Alvarez was professional, polite and kept updating me while I waited for my Service A. Even though MB of Caldwell is 10 minutes from my home... I will take the ride to Paramus from now on. Thank You More

Awesome Dealership and My Service Advisor Ben Was exceptional👏👏👏👏👏👏👏👏👏🙏🏽 Outstanding customer care and empathy I wouldn’t go anywhere else exceptional👏👏👏👏👏👏👏👏👏🙏🏽 Outstanding customer care and empathy I wouldn’t go anywhere else More

Lee Reyes showed exemplary customer service and professionalism.. From scheduling my service, thorough updates, and completion. Truly an asset to Paramus Mercedes. Kudos. Def will be purchasing professionalism.. From scheduling my service, thorough updates, and completion. Truly an asset to Paramus Mercedes. Kudos. Def will be purchasing my next Mercedes here because of him. More

Tamar and the rest of the service team are amazing at customer service. I have no complaints. customer service. I have no complaints. More

Gloria was truly a pleasure to deal with. She even explained the repair situation to my insurance and speeded up their payment to me. Gloria contacted me a few days after to ask if all was She even explained the repair situation to my insurance and speeded up their payment to me. Gloria contacted me a few days after to ask if all was ok with the insurance. A nice touch and appreciated It was a very good experience and the repair was completed sooner than expected. More

My service advisor BENJAMIN ABRAMOV exceeded my expectations, he is a great asset to your organization. If he is my advisor moving forward I would never go anywhere else.. Joseph Giamp 2024 AMD expectations, he is a great asset to your organization. If he is my advisor moving forward I would never go anywhere else.. Joseph Giamp 2024 AMD G63 More

Had to bring a car in for a battery situation. There was no appointment ahead of time. They took me in and got the car back to me in a couple of days. There was no appointment ahead of time. They took me in and got the car back to me in a couple of days. More

Service was good. It was just a hassle that I had to leave the car overnight and there was no loaner available. It was just a hassle that I had to leave the car overnight and there was no loaner available. More

Dealer provides excellent customer service in a very professional manner. Service technicians are very well trained and take excellent care of my car. professional manner. Service technicians are very well trained and take excellent care of my car. More

Expensive for service but appreciate the quality and care . Very professional and thorough, like the video and pictures for reference when contacted for additional work . Very professional and thorough, like the video and pictures for reference when contacted for additional work More