
Mercedes-Benz of Paramus
Paramus, NJ
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,801 reviews
Great experience Andrew Franco was a pleasure to work with. He made the whole process very easy. He is professional, friendly, and experienced. All of our questions Andrew Franco was a pleasure to work with. He made the whole process very easy. He is professional, friendly, and experienced. All of our questions and concerns were answered with a great follow up. Highly recommended. More
Very good experience - very easy transaction I had always had a negative feeling about this dealership when it was Prestige - it just never felt welcoming at all - but, there was a car on the lot I had always had a negative feeling about this dealership when it was Prestige - it just never felt welcoming at all - but, there was a car on the lot I was interested in, so I decided to see if MB Patamus might be any different - I was very happily surprised - the entire staff, but most notably Jieun, was excellent - from finding the right car (ended up not getting the one I had originally seen), through pricing negotiation and closing the transaction, everything was efficient and easy - so nice to have a painless automobile transaction! Jieun was patient (we test drove a bunch) and very very helpful. More
Adrew is Awesome! Adrew is our handsome genie at MB of Paramus. He can always take care what I wish for, even the day he is off. He never gave it up on keep us as his c Adrew is our handsome genie at MB of Paramus. He can always take care what I wish for, even the day he is off. He never gave it up on keep us as his customers. He had our old MB washed even we did not have the transcation closed. He had our plates ready, as soon as we are at the dealership of stormy day. You are the best, Andrew! 👍👍👍👍👍 More
Great Dealership, Great Management & Great Salesman My family and I have had Mercedes for decades. Andrew Franco, in sales, has assisted me with getting the car I wanted at the right price. He his ver My family and I have had Mercedes for decades. Andrew Franco, in sales, has assisted me with getting the car I wanted at the right price. He his very attentive and an amazing, fun person. He truly cares about his customers and will be there for you; which is a rarity in this world. I recommend Andrew and the entire Mercedes of Paramus without any hesitation! -Jared More
Highly recommended I walked into Paramus Mercedes to look at a pre owned vehicle. I was assisted by Jeff Chun and immediately felt I was in good hands. Jeff was very pro I walked into Paramus Mercedes to look at a pre owned vehicle. I was assisted by Jeff Chun and immediately felt I was in good hands. Jeff was very professional, knowledgable and kind. I had visited several mercedes dealerships and can say Paramus Mercedes and especially Jeff Chun was the best I have encountered. HIGHLY RECOMMENDED! Thank you to Jeff and Paramus Mercedes for all their help in finalizing my deal. More
Family I have been a customer of Paramus Mercedes-Benz for a little over four months. The experience has been completely gratifying. Mr. Arroyo in the serv I have been a customer of Paramus Mercedes-Benz for a little over four months. The experience has been completely gratifying. Mr. Arroyo in the service department has been pleasant, helpful and a delight to work with. Mr. Andrew Franco, my representative and point of contact, has been nothing but professional, pleasant, helpful and always available to answer my calls, visits and questions. His forthrightness and honesty has been a breath of fresh air. Thank you for a new family. More
David Delaney and Tom Lotto I’m sure many people have heard of the dynamic duo, Batman and robin. But the true dynamic duo is David and Tom and Paramus Mercedes Benz. I had an I’m sure many people have heard of the dynamic duo, Batman and robin. But the true dynamic duo is David and Tom and Paramus Mercedes Benz. I had an unexpected warning light on my S550 indicating a failure, I call for service and spoke to David Delaney. He told me to bring the car in and not worry about the fact that I didn’t have an appointment. I brought the car to the dealership, met with David and he immediately took care of it while I waited. Upon completing the repair, master technician Tom, came out and advised me as to what was done. I have owned many upper end cars by various manufacturers, but this dealership and these gentleman are the best bar none. I highly recommend them and Paramus Mercades. Robert Di Dio More
Frustrating The experience I had with my recent visit to Paramus Mercedes was not good. Just trying to get a service advisor on the phone was next to impossible. The experience I had with my recent visit to Paramus Mercedes was not good. Just trying to get a service advisor on the phone was next to impossible. On Monday October 15th i called the service department three times and three times I couldn’t get a live person instead I got a voicemail. One of my issues was with a tire and because I could not get anyone at Paramus Mercedes I had to go elsewhere. A week later I called Paramus Mercedes again for a oil change visit and again I didn’t get a person on the phone. I tried a second time and this someone answered. I was so frustrated at this point I as to speak to the general manager Jason. Someone connected me to his assistant Marie. Marie apologized for the poor service and she scheduled the service appointment and made sure I had a loaner. After I had the loaner in my possession (E300) I proceeded to go to the mall later in the day. While driving the loaner on the highway the car felt like it was braking by itself. I was petrified so I got off at the next exit turned around and went home. The next morning I called the service department again this time the cashier answered the phone. I told him the situation he had me on hold for a minute and then he said bring the car back and we will give you another one. I was beyond angry my weekend was ruined. I just kept the car until they called me to pick mines up. NOT GOOD ! Kathy More
Wonderful service From start to finish it was a pleasure having Jieun and Jeff help me with my purchase. Extremely efficient and helpful. A wonderful experience for my From start to finish it was a pleasure having Jieun and Jeff help me with my purchase. Extremely efficient and helpful. A wonderful experience for my first Mercedes More
excellent people and place! she is really great to help my new car . She brought me best car and that was what i looking for. Excellent service and kindness . thanks so much. she is really great to help my new car . She brought me best car and that was what i looking for. Excellent service and kindness . thanks so much. More