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Mercedes-Benz of Paramus
Paramus, NJ
2,801 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,801 reviews
December 03, 2018
They HUSTLED ME!!! The car apparently had an issue with the ignition. I’m march I already had purchased a $400 key that supposedly was the problem. They told me at max The car apparently had an issue with the ignition. I’m march I already had purchased a $400 key that supposedly was the problem. They told me at max with tax and labor I was looking at $1000, and they gave me a loaner. When I went to pick up the car, they billed me for $1695!! They they reduced it to $1395, then to $1211. They told me either I pay it or they was keeping my car . I explained that it was supposed to be $1000 tops. They said pay it or they’d keep my car until I paid it. I use my car for work so I had to cough it up. I GOT HUSTLED!! More
by O.OROZCO74
Verified CustomerEmployees Worked With
Service manager , Joe Candela
December 03, 2018
Very Disappointing Brought my GLE 63S AMG Coupe for 10K service and reported a loud bumping sound coming from the front end. Clearly something wrong, and clearly somethi Brought my GLE 63S AMG Coupe for 10K service and reported a loud bumping sound coming from the front end. Clearly something wrong, and clearly something that will cause more damage if not repaired based on the sound and feel. After two days, was sent a report - apparently an internal Mercedes service bulletin - claiming that this problem has been identified in the past and is related to summer tires losing flexibility in "cold" weather. Nothing specific, just "cold". And, then told me that they were having trouble identifying the right tires that would eliminate the problem. That's it. No repair, no solution, nothing. Today the temperature is above 50 degrees and the problem continues. Will be pushing this up the chain of command to Mercedes Benz corporate. I guess I now have a better understanding of the slogan "The Best of Nothing". I got the "Nothing" More
by amat860
Employees Worked With
Glenn Morato
December 03, 2018
from E class sedan to C class SUV I had an E class that gave me trouble with the low profile tires I had on the car, I was also nearing the mileage allotement. I was able to get into a I had an E class that gave me trouble with the low profile tires I had on the car, I was also nearing the mileage allotement. I was able to get into a GLC suv, that I am really enjoying driving, and I don't have to worry about going over any bumps in the road! More
by RSR0309
Employees Worked With
Allie Suffin & Tamar, Osiel Mancha
December 03, 2018
Give Felicity a raise Where should I start your service department is way below standard for a luxury products. The fact that you can’t get anybody on the phone in the ser Where should I start your service department is way below standard for a luxury products. The fact that you can’t get anybody on the phone in the service department even after leaving 10 voicemails is totally unacceptable it took me sending you Mr. Delaney an email to get someone to call me I do have to say Felicity is a gem she stepped in and did well above what she needed to do to get the job done. The fact that your service department doesn’t know if a job is done and to redo it it’s crazy if you’d like to know what that is just go ask Felicity. The only reason I gave you guys five stars is because of Felicity and the rest that your service department well let’s just say when you call somebody and leave multiple multiple messages and not return calls from anybody tells me you guys are clueless. So Mr. Delaney I think you should straighten out your service department. I’ve been a loyal customer for over a decade maybe more I were furred countless and countless people to your dealership and let’s just say if you guys don’t get your xxxx together there be no more referrals. You might tell that I’m pretty upset but have a good reason to be. Oh yeah don’t xxxx up and lose Felicity I would give her a raise. Have a nice day More
by KOHANIAN
Employees Worked With
Felicity
December 02, 2018
very pleasant experience very patient and knowledgeable staff so overall the experience is very pleasant. All the needed paperwork was done in a brief session with all thin very patient and knowledgeable staff so overall the experience is very pleasant. All the needed paperwork was done in a brief session with all things explained in detail More
by HSEU-MING.CHEN
Employees Worked With
Oliver Gerona, John Bober
December 02, 2018
Check SRS light & take care of recall Service advisor and all other personnel were courteous. However, my seats were not retuned to the original position which is annoying. Teresa Z Service advisor and all other personnel were courteous. However, my seats were not retuned to the original position which is annoying. Teresa Zarour’s voicemail was full and as a result I could not leave a message that I would be returning the loaner early the next morning. More
by Regina
December 01, 2018
This review only relates to Glen Morato Glen was caring, efficient and able to solve my problems. This was my second time dealing with him as my previous advisor had left. I recomment him Glen was caring, efficient and able to solve my problems. This was my second time dealing with him as my previous advisor had left. I recomment him highly. More
by FLUBIT
Employees Worked With
Glenn Morato
December 01, 2018
Great Service Extremely helpful!!! Purchasing a used ML350 and did a pre-purchase inspection. Dealership and service advisor was very accommodating. Took the time t Extremely helpful!!! Purchasing a used ML350 and did a pre-purchase inspection. Dealership and service advisor was very accommodating. Took the time to explain everything. More
by RONHML72
Employees Worked With
December 01, 2018
**Amazing Experience!!** Great car buying experience, super nice and caring! Went in to just look at a used car, she did everything to help us out... greatly appreciated it! Great car buying experience, super nice and caring! Went in to just look at a used car, she did everything to help us out... greatly appreciated it! More
by ZohaibZahid
Employees Worked With
Jieun Chun
November 30, 2018
Great experience over all Went into the dealer to look at some cars- left the dealership with purchase of a nice GLE. Elie was awesome. He remembered me from a car I bought ove Went into the dealer to look at some cars- left the dealership with purchase of a nice GLE. Elie was awesome. He remembered me from a car I bought over 15 years ago from him so that was very impressive. Overall great experience. My new car is an awesome Whole process fast and easy anI would go back and refer friends and family to Mercedes Benz of Paramus and give them Elie's name. More
by Sakar0822
Employees Worked With
Elie Attieh
