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Mercedes-Benz of Paramus
Paramus, NJ
2,803 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,803 reviews
November 29, 2018
Very poor service on 11.29.2018 I waited 5 hours to have my 50K service done and to have two tires changed. Even people in the service department were shocked an alarmed. How did the I waited 5 hours to have my 50K service done and to have two tires changed. Even people in the service department were shocked an alarmed. How did they rectify this? They didn't charge me labor on my two tires....not really the type of changes they need here. Entered at 7:30am and was first told by Steve that I would be out in 2 hours. At 10:30 (3 hours later) Steve comes to tell me that they couldn't repair my flat tire! I already knew that, I WANTED a new tire. That took another two hours. Shocking. I kept asking Steve for updates but they weren't delivered promptly. I'm the treasurer of a large pharmaceutical company and wound up missing a meeting with my CEO and CFO. I expect more from this dealership but they didn't deliver. More
by elliottjason.ruiz
Verified CustomerEmployees Worked With
Steve Dufalo
November 28, 2018
Rims fixed The greeter was superb, I'm sorry that I didn't get his name. He's cheerful, pleasant, courteous and just an all around nice customer focused person. The greeter was superb, I'm sorry that I didn't get his name. He's cheerful, pleasant, courteous and just an all around nice customer focused person. The entire staff was professional, courteous and pleasant. More
by Ro
Employees Worked With
David Delmonico
November 28, 2018
Helpful purchasing from out of statw Dealership was very helpful as we were purchasing a used vehicle from out of state. They made it seem less - when I arrived everything was ready to go Dealership was very helpful as we were purchasing a used vehicle from out of state. They made it seem less - when I arrived everything was ready to go! Robinson was excellent in follow up every step in the purchasing process. More
by MC.NORSTROM
Employees Worked With
Billy Dye, Robinson Espinal, John Bober
November 28, 2018
Service appointment 11/27 I made my service appointment for 11/27 3 weeks prior. and reserved a loaner car. Received numerous e mails reminding me of my appointment. I got to I made my service appointment for 11/27 3 weeks prior. and reserved a loaner car. Received numerous e mails reminding me of my appointment. I got to your dealership at 7;45AM on 11/27and was told after reviewing the items that needed to be addressed that there were no loaner cars available. If I wanted one I needed to wait till after 9AM to see if any were brought in from Enterprise. Since I am a regular customer for a long time Axel made arrangement to take me to my office in Paramus. I asked before I left what time the car would be ready maybe right after lunch since I was the only customer there at 7:45. At 3Pm I called to see if the car was ready since I did not receive a call as requested. The girl told me after 10 minutes on hold that my car was ready did I want someone to pick me up and bring me back for the car. I asked why they can't drop it at my office she said they did not have two people there to do this. I said ok ha e them pick me up but have them call me when they are leaving so I can prepare to leave my office and meet in front. 10 minutes later they call me sand say they are waiting downstairs I said they would have to wait I was doing something and would be down in 15 minutes. Not very happy with the new ownership and this experience and I have had no issues before and servicing my cars S550 and E300 their for years. In fact my S550 was in for service two weeks ago. Not sure I want to repeat this experience it seems the only one that cares about the customer experience at your dealership is Axel but not a surprise the customers love him just have to wait on the bricks and see how they respond to him More
by PAULN77048
Employees Worked With
Not sure who the sevice adviser was but it was a young lady, Axel Arroyo
November 28, 2018
Prompt, Courteous and Professional On Saturday I took delivery of my new automobile at Mercedes-Benz of Paramus. The delivery concluded what I am pleased to tell you was an efficient, s On Saturday I took delivery of my new automobile at Mercedes-Benz of Paramus. The delivery concluded what I am pleased to tell you was an efficient, seamless transaction. From the beginning, I was treated with the great courtesy I have long since come to expect from the many DCH—and now Lithia—dealers with whom I have dealt over the past forty years. Commencing with my meeting with Jason Cestaro and Dennis Adams; their introduction of me to Turk Bertan who--with Jesus Sanchez, providing the dogged but polite follow-up necessary to keep me focused, and with Dennis’s continuing oversight--effectuated the transaction; to the training session by Zuli Soler, who clearly and patiently explained everything which I did not understand about the gadgetry on this machine (which is to say, pretty much everything); through the final paperwork handled efficiently and professionally by Brian Blum, everything went like clockwork. I could not be more pleased. More
by PSPESQ
Employees Worked With
Other Employees :
Jason Cestaro, Jesus Sanchez, Zuli Soler, Brian Blum
November 28, 2018
Great service and caring team!! Mercedes-Benz of Paramus was truly wonderful from beginning to end! My salesperson Ed was kind, considerate, and professional throughout the entire pr Mercedes-Benz of Paramus was truly wonderful from beginning to end! My salesperson Ed was kind, considerate, and professional throughout the entire process. I was shopping with little children and he made the process so smooth! The dealership is clean, organized, and well run! I truly appreciated the effienct service as well, I didn’t waste time at the dealership and for that I was grateful! If you’re thinking of buying a car this is the only place to go!!! More
by MARIAM0828
Employees Worked With
Billy Dye, John Bober, Ed Torossian
November 28, 2018
FANTASTIC THEY WERE RELIABLE ,CORDIAL AND DEPENDABLE. MY CAR GOT SERVICE VERY QUICKLY. NO PROBLEM GETTING AN APPOINTMENT FOR THE SERVING. OH YES, I THINK YOUR THEY WERE RELIABLE ,CORDIAL AND DEPENDABLE. MY CAR GOT SERVICE VERY QUICKLY. NO PROBLEM GETTING AN APPOINTMENT FOR THE SERVING. OH YES, I THINK YOUR CAR WASHING IS THE BEST OUT OF ALL I'VE BEEN TO!!! More
by EDMONDFATTAL
Employees Worked With
THE GENTLEMAN WHO DROPPED MY CAR OFF, Diane Walsh
November 28, 2018
Just great Because the whole process was made painless The wait was eased by refreshments The service dropping area under the canopy meant not a drop of rain Because the whole process was made painless The wait was eased by refreshments The service dropping area under the canopy meant not a drop of rain fell on us as we came out of the car More
by BENTSI14785
Employees Worked With
Axel Arroyo
November 28, 2018
Glc300 It was great experience. Very fast and efficient for sure. I would definitely get another car from there and would recommend to anyone and everyone It was great experience. Very fast and efficient for sure. I would definitely get another car from there and would recommend to anyone and everyone More
by ASHVINJUJU2026
Employees Worked With
Billy Dye, John Bober, Omar Robinson
November 28, 2018
What a Wonderful experience! Well let me start off by saying that, from the moment I stepped into this dealership. I felt like I was treated like a king. This guy’s name is Oshi Well let me start off by saying that, from the moment I stepped into this dealership. I felt like I was treated like a king. This guy’s name is Oshi or something like that. They call him OC easier to remember. He made me feel really special. He’s a character but very professional at the same time who knows every detail about the cars. The dealerships very very clean!. Very professional, deafly come back! More
by BRANDONJOCO201
