Mercedes-Benz of Paramus

Two of the best in Service at Mercedes-Benz of Paramus are Ben Wright and Lee Reyes. Once you purchase or lease a car from a Delearship, the entire team becomes a family affair. Thankfully , both Lee and are Ben Wright and Lee Reyes. Once you purchase or lease a car from a Delearship, the entire team becomes a family affair. Thankfully , both Lee and Ben are like having the best brothers anyone could ever hope for.. Their individual dedication to unparalleled service far exceeds all expectations. Ben and Lee are committed to a a smooth and efficient service journey. You know you are in the best of hands as you are guided through the process of service, loaner needs and follow-up in such a manner that you feel safe, well taken care and confident that the job will be done correctly. Thank you to both Lee and Ben for their amazing job performance… they are always willing to go the extre mile!! Respectfully - Loretta V & Alexandra T. More

The service was very prompt. They kept me informed of what was taking place. The experience was excellent.. They kept me informed of what was taking place. The experience was excellent.. More

It was very comfortable as it was very friendly and professional. I'm going to introduce it to my friends and family. professional. I'm going to introduce it to my friends and family. More

Excellent after sale service. Good follow up. Excellent communication during the service to keep client informed Good follow up. Excellent communication during the service to keep client informed More

Excellent and quick service. Scheduling, drop off, payment and pickup are a breeze. Communication before and during simple thru text. Scheduling, drop off, payment and pickup are a breeze. Communication before and during simple thru text. More

The advisor guided me through the process very carefully and my car maintenance was performed. and my car maintenance was performed. More

Theresa sets the example in everything she does. I adore her for all the right reasons. I adore her for all the right reasons. More

Very friendly staff fast service and can’t go wrong with a clean facility and free coffee water a clean facility and free coffee water More

Was very impressed with the entire team My experience was really good I’m definitely coming back was really good I’m definitely coming back More

Buying my first car should have been exciting—but my experience at Mercedes-Benz of Paramus has been frustrating. I chose to purchase from this dealership because my father recently bought a car here, s experience at Mercedes-Benz of Paramus has been frustrating. I chose to purchase from this dealership because my father recently bought a car here, so I figured my purchase would be seamless. After agreeing on a vehicle on May 24, my father and I were left waiting for hours with no communication. When we finally met with the finance manager Richard Leonardo, we were pressured and misinformed about interest rates and warranties. Even worse, a tire warranty I explicitly declined was added to the contract without consent. We returned to fix the error, and were promised a refund and a follow-up the same day. Never heard back. After multiple ignored calls, we had to return AGAIN in person on June 23 to sign a new contract—still not the price originally agreed to. Was told there was "nothing they could do." As of July 24 (two months after purchase) the dealership still hasn’t sent the corrected contract to the bank, and I’m being billed for the wrong amount. No one returns calls. I even requested to speak to the General Manager. I feel taken advantage of, misled, and cheated. Avoid this dealership if you value honesty, transparency, and basic respect. More