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Mercedes-Benz of Paramus
Paramus, NJ
2,803 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,803 reviews
October 02, 2018
Horrible Does not care about former Prestige Customers. Overpriced and work not done right the first time. Worst communications of any service. Monte howeve Does not care about former Prestige Customers. Overpriced and work not done right the first time. Worst communications of any service. Monte however was great to deal with. Everyone else was horrible. More
by jerseydevil
Verified CustomerEmployees Worked With
Monte Harris
October 02, 2018
10K service Not good at returning calls. I will look to service my car somewhere else. Comparing this to my Audi experience, I kind of wish I didn’t switch. Not good at returning calls. I will look to service my car somewhere else. Comparing this to my Audi experience, I kind of wish I didn’t switch. More
by kingman_86
Employees Worked With
Monte Harris
October 01, 2018
Still not happy with service This service was good but after leaving a review abt last service I never got a call back so what good is the review if no satisfaction???? This service was good but after leaving a review abt last service I never got a call back so what good is the review if no satisfaction???? More
by JOHNMAKHOULDDS
Employees Worked With
Edward Joseph, Michael Messina
October 01, 2018
Excellent Customer Service Excellent people. They know what they are doing and doing it great. I have been using this service for the last 10 years and i will keep using it as l Excellent people. They know what they are doing and doing it great. I have been using this service for the last 10 years and i will keep using it as long as I drive MB. More
by AOS
Employees Worked With
Axel Arroyo, Dan Murphy, Scott Gordon
October 01, 2018
Quick Service It's always good to have a dealership with service you can rely on. Thank you to everyone that played a part in making sure my vehicle working properl It's always good to have a dealership with service you can rely on. Thank you to everyone that played a part in making sure my vehicle working properly. More
by 1SLMGDY
Employees Worked With
Kief Ridley
October 01, 2018
1st Service I brought my recently purchased 2018 GLE 550E in for the first 10k service. I came in without an appointment and they were able to accommodate me quic I brought my recently purchased 2018 GLE 550E in for the first 10k service. I came in without an appointment and they were able to accommodate me quickly on a day they were short handed. Expiwrence was great and look forward to my next 10k service. More
by TRJR0930
October 01, 2018
Best Car buying experience EVER!!! This was my first Mercedes-Benz purchase ever and Melissa made it one of the best car buying experiences EVER. Her personality and honesty made me fe This was my first Mercedes-Benz purchase ever and Melissa made it one of the best car buying experiences EVER. Her personality and honesty made me feel welcome and at ease from the first hello. She was so helpful in getting me get the car I wanted at the price I wanted. I have purchased several cars in my life but this time with Melissa made it feel like I was purchasing from family. She is awesome. Ask for Melissa when you go to the dealership. You will not be disappointed, I promise. More
by caramelcutie25
Employees Worked With
Melissa Lee, Kareem Jason Raposo
October 01, 2018
Something has changed It appears that this dealership is no longer Prestige and the service level has changed. I tried to book an appointment online, I tried three times, It appears that this dealership is no longer Prestige and the service level has changed. I tried to book an appointment online, I tried three times, (my lap top is brand new, I have high speed internet), the page kept freezing. I called for an appointment, I always get a loaner, which is one of the main reasons I drive a Mercedes and I was told it was a two week wait. It used to be next day or maybe two days. The advisor said my car would take an hour to service, (10,000 maintenance), it took 90 minutes. I hope this is not a sign of things to come, if so, I am looking for a different dealer. More
by CITYMERK
Employees Worked With
I do not reacall
September 30, 2018
Not satisfied I brought my car in for general service and also for a front end imbalance and a shaky rearview mirror and got the car back with the same two problems I brought my car in for general service and also for a front end imbalance and a shaky rearview mirror and got the car back with the same two problems. In fact, the front end is more shaky than when I brought it in. Anna Becker More
by ANNABECKER
Employees Worked With
Dan Murphy
September 29, 2018
Not sure a time this point if I would refer a friend Had aome disappointments during the whole process, and not sure whether or not I will refer someone to this dealership, so far I am undecided Had aome disappointments during the whole process, and not sure whether or not I will refer someone to this dealership, so far I am undecided More
by LINVIKNER
