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Mercedes-Benz of Paramus
Paramus, NJ
2,803 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,803 reviews
September 28, 2018
Never going back Took 25 min someone ask me if I needed help. 24 hours get call back just to get update. Rude because I wasn't properly dress. Took 25 min someone ask me if I needed help. 24 hours get call back just to get update. Rude because I wasn't properly dress. More
by FREDDYBGONZALEZ
Verified CustomerEmployees Worked With
September 28, 2018
NO COMMUNICATION - LACK OF RESPECT FOR CUSTOMERS I dropped my car off for service on Monday September 17th. On Wednesday the 19th of September i received a call that the dealer had to order a specia I dropped my car off for service on Monday September 17th. On Wednesday the 19th of September i received a call that the dealer had to order a special part and it would be in on Friday and i would be called on Friday to tell me the status of the repair. I did not receive a call on Friday. I called once on Monday and received no reply, Twice on Tuesday and no Reply, 5 times on Wednesday and no reply. Thursday morning i spoke with the service Manager who was unaware of my issue after i was told three times by the customer service scheduling lady, who was very helpful, that she had given him my file twice. She also gave me his e mail. I sent and e mail Wednesday at 5:30 PM and never received a reply until i called at 9:15am Thursday morning and he read my e mail while on the phone with him. I have now been offered VIP treatment. This is no the solution, communication if the solution. More
by KLAMBIE
Employees Worked With
Joe Candela, Rose Mady, Dave Delaney
September 27, 2018
Outstanding Customer Service I worked with Dennis and Dan on getting my 2018 MB C300 lease deal. They were very helpful and understanding. I appreciate all the work they had put I worked with Dennis and Dan on getting my 2018 MB C300 lease deal. They were very helpful and understanding. I appreciate all the work they had put into getting my deal complete. This is now the fourth Mercedes Benz we have in the family. The Service department is also Excellent!!! I also want to Thank Jason Cestaro for his support in this deal as well. Thank you all again!!! Great work and truly appreciated!!! Rich Trajkovski More
by RTRAJKOVSKI
September 27, 2018
Fast and efficient This is my seventh Mercedes leased from melissa lee and my first from Paramus. I’m always satisfied by her honesty and professionalism. I will continu This is my seventh Mercedes leased from melissa lee and my first from Paramus. I’m always satisfied by her honesty and professionalism. I will continue to drive Mercedes as long as I have such an outstanding sales person as Melissa Lee. More
by Tron1923
Employees Worked With
Melissa Lee
September 27, 2018
Excelent service for the customer Good follow up for the first Benz customer. Goof for looking Used Benz car.at Paramus. Good driving instruction and follow up for the driving techni Good follow up for the first Benz customer. Goof for looking Used Benz car.at Paramus. Good driving instruction and follow up for the driving techniques for How To Drive. More
by DTMAEJIMA
September 27, 2018
Won back my loyalty From start to finish, my most recent purchase was the best experience I’ve had at this dealership. After selecting the vehicle, I needed the paperwork From start to finish, my most recent purchase was the best experience I’ve had at this dealership. After selecting the vehicle, I needed the paperwork process to be as seamless as possible. The team had everything ready and I drove off the lot with a smile on my face. When the time comes, I’ll be back looking for this same sales team. More
by POULINFAMILY
September 27, 2018
Very kind service advisor My service advisor David Delmonico and my salesperson Lemonte Gillead were very kind, they resolved my issue very quickly. Thank you for all in Merced My service advisor David Delmonico and my salesperson Lemonte Gillead were very kind, they resolved my issue very quickly. Thank you for all in Mercedes Paramus, special thanks to David & Lemonte. More
by drsbalki
Employees Worked With
David Delmonico, Lemonte Gillead
September 27, 2018
Wonderful service advisor. Monte has always been a pleasure to work with. He is professional and takes the time to explain what needs to be done. As a 35 year patron of Mercedes Monte has always been a pleasure to work with. He is professional and takes the time to explain what needs to be done. As a 35 year patron of Mercedes Benz, I hope that they continue with their excellent service. More
by Jayne
Employees Worked With
Monte Harris
September 27, 2018
Amazing!!! I’ve heard many horror stories of leasing vehicles, I can tell you that this has never been my experience when dealing with Osie. This is my fourth le I’ve heard many horror stories of leasing vehicles, I can tell you that this has never been my experience when dealing with Osie. This is my fourth lease and I would never deal with anyone else but Osie. He is truthful and deliveries what he promises. He goes above and beyond to satisfy his customers. Go see Osie, he is the best!! More
by MaryMary
Employees Worked With
Osiel Mancha
September 27, 2018
Great service Service was quick, no waiting time and they fixed every issue the car was presenting. This is why I would definitely recommend you service. Thanks. Service was quick, no waiting time and they fixed every issue the car was presenting. This is why I would definitely recommend you service. Thanks. More
by RAFFY_11
Employees Worked With
Roddy, Monte Harris, Kareem Jason Raposo, David Wong
