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Mercedes-Benz of Paramus
Paramus, NJ
2,803 Reviews
We are proud to be an authorized Mercedes-Benz dealer, based in Paramus.
Prestige Motors, Inc. is a part of the Prestige family of dealerships located in New Jersey. At Prestige, we strive to make every customer a customer for life. Our New Jersey dealerships have been serving the tri-state area for over 40 years. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealerships through the years. Prestige Motors, Inc. not only meets customer expectations, but excels in going above them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:30 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 7:30 PM
Thursday 7:30 AM - 7:30 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,803 reviews
September 27, 2018
unreliable i had my 2018 glc for first 10k service and rattling noise from the trunk and windshield. The issues were fixed but now a rattling noise is coming fro i had my 2018 glc for first 10k service and rattling noise from the trunk and windshield. The issues were fixed but now a rattling noise is coming from the driver's seat. Probably the seat was disassembled to fix the truck rattling. In addition, the car was returned without a wash and rain marks all over inside of the driver and passages side arm rest from the test drive. This is already my fourth trip to Mercedes benz for many different reasons and I'm losing faith in Mercedes Benz's reliability. More
by hyung765
Verified CustomerEmployees Worked With
Monte Harris
September 27, 2018
Your team did a great job. They listened to our needs and matched them with your cars. They always listened and did not force us in a direction that we did not want to go. They listened to our needs and matched them with your cars. They always listened and did not force us in a direction that we did not want to go. More
by baxter
Employees Worked With
Edward Joseph, Kristin Mascola, Taddeo Giordano
September 26, 2018
Outstanding!~ I've been conducting business with this dealership even prior as PRESTIGE - The Staff is extremely caring and very helpful. Marie Long P.A. to G.M. an I've been conducting business with this dealership even prior as PRESTIGE - The Staff is extremely caring and very helpful. Marie Long P.A. to G.M. and David Delaney Service Director were more accommodating. From the minute you pull in to their state of the art service center and be greeted with a smile by the staff to the minute you leave, you will not be let down. A stellar level of service with Professionalism and caring to everyone that comes to this dealership. Thank You!~ More
by APARRIZZI
Employees Worked With
Marie Long P.A. to G.M., Dave Delaney
September 26, 2018
Poor attitude and lack of efficiency A few of us were waiting for a very long time to get our cars after service. A couple of people had complained before me and were treated with a poor A few of us were waiting for a very long time to get our cars after service. A couple of people had complained before me and were treated with a poor attitudes by the customer service personnel. I indicated that I had a meeting at 10 am, but the service team could not locate my car for so long since it had not been serviced (just a quick diagnostic). I understand that the car was not assigned a number for the cashier since it hadn’t been serviced, but it took a significant amount of time even after that had been identified. I inquired about my car and they were rude to me just like the two people before me. This is my first time at this MB service center. I’ve used two other ones in the past and have been very satisfied with their friendliness and respect towards customers as well as with their appointment availability. This service center appears understaffed or poorly trained for the volume of service appointments they receive. More
by Unhappy Customer
Employees Worked With
I don’t remember the names of the individuals at/around the service center.
September 26, 2018
Excellent Customer Service, Knowledgeable Service Department . Monte, Service Manager, was incredibly helpful. Recommendation: Speak with customers in private vs. public setting regarding repairs, recommendation . Monte, Service Manager, was incredibly helpful. Recommendation: Speak with customers in private vs. public setting regarding repairs, recommendations & pricing. More
by SYBLISS01
Employees Worked With
Jamali Howell, Monte Harris
September 26, 2018
Wait times too long Checked in with David 9:30. Saw car on the rack (just outside the customer lounge) 10:00. Car off the rack 10:30. Saw tech walk thru the advisor's Checked in with David 9:30. Saw car on the rack (just outside the customer lounge) 10:00. Car off the rack 10:30. Saw tech walk thru the advisor's office area 10:45. Saw car in the parking lot outside the wash area 11:00. Went to David's desk to see the hold up 11:20. He said the paper work was just posted. Paid the cashier 11:30. She called for the car to be brought up. Walked to the end of the pickup/drop off area 12:00. Asked Axel if he could get my car still in the parking lot outside the wash area. He did. It was raining that day but it looked like the car was washed anyway. Did not see any evidence that the vacuum was used inside. Cost for an oil and filter change seems quite high. I am thinking that I might have to try M/B Nanuet the next time. Cost will probably be the same but maybe the wait time will be more acceptable. Besides, Nanuet is closer to home. More
by ccacierno
Employees Worked With
Axel Arroyo, David Delmonico
September 26, 2018
New purchase The salesman Robinson Espinal conducted himself in a very courteous and professional manner. he was very understanding and tried to answer and clarify The salesman Robinson Espinal conducted himself in a very courteous and professional manner. he was very understanding and tried to answer and clarify all my questions. More
by CECILIASANT531
Employees Worked With
Kristin Mascola, Robinson Espinal, John Bober
September 26, 2018
Major improvement! Rob Cocco has renewed my faith in customer service. He was communicative, patient, prepared and put a bow (literally) on top to make my entire experie Rob Cocco has renewed my faith in customer service. He was communicative, patient, prepared and put a bow (literally) on top to make my entire experience feel extra special. Sales Manager, Edward Joseph and Omran Falah, who walked me through all the bells and whistles of my new vehicle were also very helpful. I will not hesitate and ask specifically for Rob to handle any future purchases. More
by KJ
September 26, 2018
40K mike service 40k mile service was performed. It took almost 2 hours. Service was good. They verified others issues that I reported. I liked breakfast bar too. 40k mile service was performed. It took almost 2 hours. Service was good. They verified others issues that I reported. I liked breakfast bar too. More
by SURESH.PADRI
Employees Worked With
September 26, 2018
Wonderful, easy, and accommodating Joe was very helpful in finding options for me and working around what I wanted in the lease. Highly recommend him and the Paramus dealership. Joe was very helpful in finding options for me and working around what I wanted in the lease. Highly recommend him and the Paramus dealership. More
by SONARAMNANI
Employees Worked With
Joseph Melillo, Derrick Fox
