Mercedes-Benz of Paramus

Service experience so bad it's almost funny. Was promptly on time for 9:30 am drop-off for service. Waited over an hour to see service rep. Then they admitted they overcommitted on loaner cars Was promptly on time for 9:30 am drop-off for service. Waited over an hour to see service rep. Then they admitted they overcommitted on loaner cars and none was available. They arranged a Hertz rental for me. To make long story short, I arrived home at 12:30 pm. Understand recent business sale and new management. They have already lost me as service customer; others in waiting room were equally frustrated. Not Glenn's fault! More

Not very good since new ownership I came yesterday to pick up my car. After I paid at the counter I had to wait 39 min to get my car. They couldn’t not find the keys of my vehicle. I I came yesterday to pick up my car. After I paid at the counter I had to wait 39 min to get my car. They couldn’t not find the keys of my vehicle. I am sorry but this is unacceptable. I will switch dealership. I have been with prestige for more than 10 years, I never experience anything like that, and your greed people where on FaceTime with babies and no one cared about my situation. Sorry I am done. More

Overcharging for a part that should have had a warranty I paid for $1400 for an alternator in 2017. My battery died last month. I replaced the battery. Then the battery light comes on again. A second opini I paid for $1400 for an alternator in 2017. My battery died last month. I replaced the battery. Then the battery light comes on again. A second opinion confirmed my battery was dying because of the alternator. I called Paramus MB, I was told it was probably under warranty (expecting a two year warranty). I waited two weeks for an appointment (driving without AC to save my battery), they held my car for three days, then told it was out of warranty and a new alternator would cost $1400. I took elsewhere and replaced it for $800. Still had to pay Paramus MB $180 for a diagnosis confirming a broken alternator which the other guy did for free in 30seconds. The mechanic said the alternator was shorting and had welded it’s own components together and he needed a torch to remove it - clearly a defective part that should never have left the factory but still not covered by warranty. I paid $1400 for an alternator, then $300 for the battery that the defective alternative drained only to be charged another $180 for a diagnosis from Paramus MB which determined the part they put in in the first place was garbage and that they would charge me nearly double a fair price to fix it. Paramus MB is a nightmare. I refuse to give my business to an establishment with such offensive practices. P.S. It’s not the staff’s fault, they’re probably good guys just doing there jobs. More

Horrible i went to Prestige as for i am a long time customer. i gave them my cars issues. Mind you a 2017 S63 186,000 dollar car. The car shuts off when starte i went to Prestige as for i am a long time customer. i gave them my cars issues. Mind you a 2017 S63 186,000 dollar car. The car shuts off when started stalls, stalls at lights after the eco kicks on. I have cars Beeping at me while trying to restart. Asked them to louder my parking sensors Because i cant hear them. They are very low. Also brought in for a service. The passenger side seat belt was twisted. The only thing they fixed was the service which who knows if they did that right. Ya cant physically see that. They fixed the seat belt. The very next day The issue with the car still stalling when started and after Eco mode. At a light again. haha what a joke on me. The parking sensors were not touched. Worst part of the whole experience. I called for an appointment for a loaner lol waited 2 weeks. I get there on time and they tell me to leave - no loaners available. no call No heads up at all. Just told me to come back tomorrow. Thank god for Axel. A great service employee saw me and took care of holding a car the next day for my loaner. Other then Axel I cant say 1 good thing about the place. The only thing they wanted was more money to change my brake pads. They didn't want to address all the issues with the car. Just looking to get that extra 1400 for the brake pads which cost me half at another location with the same Mb parts. Sad to say but ill never go back and worst part is i really like Axel. Hes the reason I continued to go to prestige But unfortunately he cant control the whole operation. More

Great Experience! Truely a great experience from start to finish. Oliver Gerona was helpful and professional. Will certainly recommend and will certainly be back if and Truely a great experience from start to finish. Oliver Gerona was helpful and professional. Will certainly recommend and will certainly be back if and when I am ready for a new Mercedes-Benz. More

Big difference from previous experience I’ve been a customer of Prestige, and I believe it’s the most quality service. But this time I was disappointed . Instead of doing the check up I requ I’ve been a customer of Prestige, and I believe it’s the most quality service. But this time I was disappointed . Instead of doing the check up I requested they tried to make up some problems to charge. I asked to check battery when I got the car it was writing Battery mulfanction still... so came home with the same problem. Also car was very dirty , grease stains on the carpets. Two tires got damage, I didn’t have this problem when I dropped off the car. I don’t think so I’m gonna come back there at this point. Thank you. More

Not what it used to be Service is slow and not responsive. I called ahead to reschedule my appointment no answer. I arrived and waited a half hour with no agent so I filled Service is slow and not responsive. I called ahead to reschedule my appointment no answer. I arrived and waited a half hour with no agent so I filled out the form and left to catch my flight I left my car for 5 Days no one called to tell me it was done and ready. I called in advance when flight landed to see if ready no one answered went to mail. Arrived to pick it up ... and waited again, no sense of urgency or interest. I really expect better from Mercedes. (Ps. The guy I was waiting with had same experience) More