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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.3
934 Reviews
Call Service Center (844) 761-0221

934 Reviews of Mercedes-Benz of Paramus - Service Center

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March 11, 2022

Best dealer in the area and great service for all the New Jersey area yeah More

by colonep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, Donna Thomas, Carol Dooley, Veronica Heredia, Scott Gordon, Steve Dufalo
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's so nice to hear that our team was very helpful, and you received great service as well. Thanks!

March 11, 2022

The work appears to be performed properly, but the pricing, had I taken the time to analyze the estimates, were outrageous! More

by jimvalenti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave
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Mar 11, 2022 -

jimvalenti responded

I’d love to hear pricing explanations…

March 11, 2022

Good service excelente gracias precio y servicio bastante bien para clientes gracias por usar Mercedes More

by MARTINEZMARIBEL311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol Dooley
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Gracias por decir que nuestro equipo le brindó un buen servicio y excelentes precios. Nos alegra saber que nos aprecias.

March 11, 2022

Very polite, good service. I like the video they send me to explain what they found. More

by qizhiw33
Recommend Dealer
Yes
Employees Worked With
David
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Mar 11, 2022 -

qizhiw33 responded

Very polite, good service. I like the video they send me to explain what they found.

Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thanks for sharing your feedback. It's great to know that our team was very polite, and you appreciated the video explaining your car's issues.

March 11, 2022

Excellent service excellent service advisor. Lee was kind and accomodsting Efficiency ent and courteous service dept More

by HHM1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's a pleasure to hear that Lee was kind and accommodating, and he provided you with excellent service as well. Thanks!

March 11, 2022

Very professional and courteous staff. Handheld my concerns promptly and always keep me informed of the progress of the repairs More

by LBRIJMOHAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thank you for saying that our team was very professional and courteous. We're so glad to know that all of your concerns were addressed, with progress reports as well. Thanks again!

March 11, 2022

I leave far from the dealership. So It was a Great coming home car service . More

by sophie2062
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jieun Chun
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thanks for going out of your way to visit our dealership. It's so nice to know that everything was great!

March 11, 2022

The staff was friendly and informative. The wait time was brief, and the drop-off and pick-up were a breeze. More

by DMCENTAUR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamar
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thanks for your kind remarks for our team. We're so glad to know that your wait time was brief, and our team was friendly and informative as well. It's also great to know that the drop-off and pick-up was a breeze!

March 11, 2022

The representative was friendly and arranged the pick up service to our satisfaction.The maintenance service is very good. More

by kelanxiao
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol Dooley, Steve Dufalo
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's great to know that our team was very friendly, and you're pleased with everything as well. Thanks!

March 11, 2022

My representative Lisa was great, she was very helpful and communicated. If I were rating her I would rate her a 10 above and beyond. More

by SUPER202213
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lisa Rosado
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thank you for telling us that Lisa was great and very helpful. We really appreciate your feedback and we hope you'll take a moment to update your review to 5-stars. Thanks again.

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