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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.3
934 Reviews
Call Service Center (844) 761-0221

934 Reviews of Mercedes-Benz of Paramus - Service Center

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March 11, 2022

Excellent quality service. Video estimate was impressive. Professional and courteous staff. Even the coffee at the cafe. More

by Edpark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rovello
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thanks for saying that our team was professional and courteous, and you appreciated our video estimate and coffee!

March 11, 2022

Wonderful service as always! ! Tamar is truly the best... So kind n friendly and always right there to help! She deserves a big raise and/or promotion!! The guys also are always s More

by savann24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tamar
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's so great to hear that our team provided you with wonderful service, and Tamar was kind and friendly as well. We're also glad to receive your enthusiastic feedback, and we'll look forward to helping you again with any future needs.

March 11, 2022

The mechanic showed up on time. Completed all the work. Was very curtious and attentive. More

by rsukharev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Rosado
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's wonderful to know that our mechanic made sure your work was completed promptly, and everyone was courteous and attentive as well. Thanks!

March 11, 2022

Always pleasant and courteous. Car is always cleaned after service. Explanations of service needed & questions answered More

by orricohpae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Reyes
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's nice to hear that our team is always pleasant and courteous. We're so glad to know that our team was very informative, and able to answer your questions as well. Thank you!

March 11, 2022

Always receive efficient work on my car & courteous assistance..from all workers.. no complaints at this time. More

by DAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley James
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

We're glad to hear that our team was very efficient, as well as courteous. Thanks for sharing your positive feedback!

March 11, 2022

Pleasant people & pleasant waiting area . Did not have to wait very long & was pleasantly surprised with price More

by CHELLYMWALSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy semeraro
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

Thank you for the terrific feedback. We really enjoy hearing that our team was pleasant, and you're happy with our pricing. Thanks again.

March 11, 2022

Excellent service and very helpful and professional. Reps were very helpful in solving my problem More

by MARTIN_63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

It's great to know that you received excellent service, and our team was very helpful and professional. Thanks for the terrific feedback as well.

Mar 12, 2022 -

MARTIN_63 responded

My pleasure… It’s very well deserved!!!

March 11, 2022

Great and efficient service with scheduling and service! Would highly recommend this dealership to anyone More

by Juliannew96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, Donna Thomas, Carol Dooley, Veronica Heredia, Scott Gordon, Steve Dufalo
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

We really appreciate hearing that our team provided you with great and efficient service, and you're willing to recommend us so highly as well. Thanks!

March 11, 2022

Teresa is very helpful and super kind :) It’s a pleasure to come to this dealership ! More

by CGRANOSKI9393
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Cocco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2022 -

Mercedes-Benz of Paramus responded

We really enjoy hearing that Teresa is very helpful and super kind. It's also nice to know that your visit with us was a pleasure. Thanks!

March 11, 2022

You dropped the ball with zero follow up. Dave didn’t handle my car issues properly. I got Hyundai service at Mercedes Benz not what I expected More

by MEATINNOVATIONS
Recommend Dealer
No
Employees Worked With
Dave in service
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Mar 14, 2022 -

Mercedes-Benz of Paramus responded

Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 extension 1501

Mar 14, 2022 -

MEATINNOVATIONS responded

Mark My car still needs brakes. I was going to take it to Benzel Bush if you guy can’t step up your game

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